Recall Register

2017 Ram Promaster: recalls and complaints

NHTSA lists 10 recall campaigns for the 2017 Ram Promaster. The newest campaign is 20V582000. NHTSA received the report on 15 Oct 2020. The NHTSA record gives the component Power Train / Automatic Transmission / Lever and Linkage / Column Shift. NHTSA has 12 complaints on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 20V582000, in the NHTSA record

Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

10 campaigns, newest first. 500,331 units in total.

  • 20V582000Power Train / Automatic Transmission / Lever and Linkage / Column Shift
  • 20V036000Power Train / Automatic Transmission / Lever and Linkage / Column Shift
  • 19V818000Equipment / Appliance / Air Conditioner
  • 19V333000Seats
  • 19V313000Seats
  • 19V332000Seats
  • 17V824000Equipment
  • 17V786000Equipment
  • 17V273000Equipment / Other / Labels
  • 16V910000Air Bags / Frontal

  1. 20V582000Received . 20 units.

    Power Train / Automatic Transmission / Lever and Linkage / Column Shift

    Defect, in the NHTSA record
    Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
    Consequence, in the NHTSA record
    The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

    Report filed by Prime-Time Specialty Vehicles. Manufacturer campaign number W00.

  2. 20V036000Received . 222,207 units.

    Power Train / Automatic Transmission / Lever and Linkage / Column Shift

    Defect, in the NHTSA record
    Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
    Consequence, in the NHTSA record
    The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number W00. Owner notification date in the NHTSA record: .

  3. 19V818000Received . 99,128 units.

    Equipment / Appliance / Air Conditioner

    Defect, in the NHTSA record
    Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
    Consequence, in the NHTSA record
    An overheated fan motor increases the risk of a fire.
    Remedy, in the NHTSA record
    Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number VB2. Owner notification date in the NHTSA record: .

  4. 19V333000Received . 544 units.

    Seats

    Defect, in the NHTSA record
    New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
    Consequence, in the NHTSA record
    In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
    Remedy, in the NHTSA record
    New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

    Report filed by New England Wheels. Manufacturer campaign number 18E-076. Owner notification date in the NHTSA record: .

  5. 19V313000Received . 2,080 units.

    Seats

    Defect, in the NHTSA record
    Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
    Consequence, in the NHTSA record
    In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
    Remedy, in the NHTSA record
    MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.

    Report filed by Mobility Transportation Services. Owner notification date in the NHTSA record: .

  6. 19V332000Received . 90 units.

    Seats

    Defect, in the NHTSA record
    Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
    Consequence, in the NHTSA record
    In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
    Remedy, in the NHTSA record
    Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.

    Report filed by Prime-Time Specialty Vehicles.

  7. 17V824000Received . 61,791 units.

    Equipment

    Defect, in the NHTSA record
    Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
    Consequence, in the NHTSA record
    If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
    Remedy, in the NHTSA record
    Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T82. Owner notification date in the NHTSA record: .

  8. 17V786000Received . 550 units.

    Equipment

    Defect, in the NHTSA record
    Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
    Consequence, in the NHTSA record
    In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
    Remedy, in the NHTSA record
    Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

    Report filed by Midwest Automotive Designs, LLC. Owner notification date in the NHTSA record: .

  9. 17V273000Received . 113,896 units.

    Equipment / Other / Labels

    Defect, in the NHTSA record
    Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
    Consequence, in the NHTSA record
    The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.
    Remedy, in the NHTSA record
    Chrysler will notify owners, and dealers will correct the sun visor labels, the dashboard (hangtag) label, and the owner's manual and user guide information, free of charge. The recall began June 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T24.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T24. Owner notification date in the NHTSA record: .

  10. 16V910000Received . 25 units.

    Air Bags / Frontal

    Defect, in the NHTSA record
    Chrysler (FCA US LLC) is recalling certain model year 2017 RAM ProMaster vehicles manufactured October 1, 2016, to December 7, 2016. The seat mounted side air bag inflator initiator may fail to ignite during a crash.
    Consequence, in the NHTSA record
    If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.
    Remedy, in the NHTSA record
    Chrysler will notify owners, and dealers will replace the seat mounted side air bags, free of charge. The recall began February 7, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S96.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number S96. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

12 complaints, 18 component mentions.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

2017 Ram Promaster: component mentions in complaints
ComponentMentions
Electrical System6
Fuel/Propulsion System2
Engine2
Vehicle Speed Control1
Structure1
Fuel System, Gasoline1
Electronic Stability Control (ESC)1
Wheels1
Exterior Lighting1
Service Brakes1

The table shows the 10 components with the most mentions, of 11.

Complaints that report a crash
1
Complaints that report a fire
0
Injuries in the complaints
0
Deaths in the complaints
0
Date of the newest complaint
13 May 2019

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Complaints about the 2017 Ram Promaster, by the year NHTSA received them. The largest year is 2017, with 5 complaints.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 201412
  2. 201512
  3. 201614
  4. 201710
  5. 201810
  6. 20199
  7. 20205
  8. 20218
  9. 20228
  10. 20235
  11. 20245
  12. 20254
  13. 20264

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2017 Ram Promaster: recalls and complaints. https://recallregister.com/vehicle/ram/promaster/2017/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
29 Sep 2026
Complaint file through
15 May 2019
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Prime-Time Specialty Vehicles

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2017 Ram Promaster?
500,331 units in 10 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Ram Promaster have for all model years?
NHTSA lists 45 recall campaigns for the Ram Promaster, model years 2014 to 2026. 10 of them name the 2017 model year.
Which component do the complaints about the 2017 Ram Promaster name most often?
Electrical System: 6 of 18 component mentions.
Is an NHTSA investigation of the 2017 Ram Promaster open?
The NHTSA investigation file has no investigation that names this model year.