2020 Ram Promaster: recalls and complaints
NHTSA lists 5 recall campaigns for the 2020 Ram Promaster. The newest campaign is 25V876000. NHTSA received the report on 17 Dec 2025. The NHTSA record gives the component Equipment Adaptive/Mobility / Wheelchair Restraints/Securement / Latch/Anchor. NHTSA has 42 complaints on file for this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 25V876000, in the NHTSA record
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
5 campaigns, newest first. 685,971 units in total.
- 25V876000Equipment Adaptive/Mobility / Wheelchair Restraints/Securement / Latch/Anchor
- 25V720000Engine and Engine Cooling / Cooling System / Radiator Assembly
- 25V552000Back Over Prevention / Sensing System / Camera
- 23V301000Power Train / Automatic Transmission / Internal / Park Pawl
- 20V374000Air Bags
25V876000Received . 86 units.
Equipment Adaptive/Mobility / Wheelchair Restraints/Securement / Latch/Anchor
- Defect, in the NHTSA record
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
- Consequence, in the NHTSA record
An unsecured wheelchair can move during transit, increasing the risk of injury.
- Remedy, in the NHTSA record
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Report filed by Rollx Vans. Owner notification date in the NHTSA record: .
25V720000Received . 300,691 units.
Engine and Engine Cooling / Cooling System / Radiator Assembly
- Defect, in the NHTSA record
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
- Consequence, in the NHTSA record
Electrical circuits that overheat increase the risk of a fire.
- Remedy, in the NHTSA record
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number 67C, B3C, C9C. Owner notification date in the NHTSA record: .
25V552000Received . 219,577 units.
Back Over Prevention / Sensing System / Camera
- Defect, in the NHTSA record
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
- Consequence, in the NHTSA record
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy, in the NHTSA record
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number 59C. Owner notification date in the NHTSA record: .
23V301000Received . 165,503 units.
Power Train / Automatic Transmission / Internal / Park Pawl
- Defect, in the NHTSA record
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
- Consequence, in the NHTSA record
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
- Remedy, in the NHTSA record
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number 44A. Owner notification date in the NHTSA record: .
20V374000Received . 114 units.
Air Bags
- Defect, in the NHTSA record
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
- Consequence, in the NHTSA record
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
- Remedy, in the NHTSA record
FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Report filed by Chrysler (FCA US LLC). Manufacturer campaign number W52. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
42 complaints, 63 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.
- 2020 Ram Promaster
- All 2020 vehicles
| Component | 2020 Promaster | All 2020 vehicles | Promaster, all years | Mentions |
|---|---|---|---|---|
| Back Over Prevention | 174.6 | 18.8 | 41.4 | 11 |
| Power Train | 158.7 | 117.7 | 115.6 | 10 |
| Unknown or Other | 142.9 | 115.3 | 81.7 | 9 |
| Electrical System | 127 | 135.8 | 155.9 | 8 |
| Engine and Engine Cooling | 79.4 | 14.4 | 49.8 | 5 |
| Visibility/Wiper | 63.5 | 40.2 | 19.1 | 4 |
| Engine | 63.5 | 134.9 | 123 | 4 |
| Steering | 47.6 | 41.3 | 83.8 | 3 |
| Seat Belts | 31.7 | 10.6 | 11.7 | 2 |
| Wheels | 15.9 | 9.5 | 17 | 1 |
The table shows the 10 components with the most mentions, of 16.
- Complaints that report a crash
- 3
- Complaints that report a fire
- 0
- Injuries in the complaints
- 2
- Deaths in the complaints
- 0
- Date of the newest complaint
- 10 Aug 2026
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
The NHTSA investigation file has no investigation that names this model year.
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
Follow by RSS:Ram recallsVehicle recalls
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2020 Ram PromasterThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2020 Ram Promaster: recalls and complaints. https://recallregister.com/vehicle/ram/promaster/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Rollx Vans
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2020 Ram Promaster?
- 685,971 units in 5 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Ram Promaster have for all model years?
- NHTSA lists 45 recall campaigns for the Ram Promaster, model years 2014 to 2026. 5 of them name the 2020 model year.
- Which component do the complaints about the 2020 Ram Promaster name most often?
- Back Over Prevention: 11 of 63 component mentions, or 174.6 per 1,000. For all 2020 vehicles the figure is 18.8 per 1,000.
- Is an NHTSA investigation of the 2020 Ram Promaster open?
- The NHTSA investigation file has no investigation that names this model year.