2014 Ram Promaster: recalls and complaints

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• 20V58200015 Oct 2020Power Train / Automatic Transmission / Lever and Linkage / Column Shift
• 20V03600023 Jan 2020Power Train / Automatic Transmission / Lever and Linkage / Column Shift
• 19V33300029 Apr 2019Seats
• 19V31300018 Apr 2019Seats
• 17V82400021 Dec 2017Equipment
• 17V27300025 Apr 2017Equipment / Other / Labels
• 16V25300028 Apr 2016Electrical System / Software
• 14V6330008 Oct 2014Tires / Pressure Monitoring and Regulating Systems
• 14V5330004 Sep 2014Seats / Front Assembly / Head Restraint
• 14V2940004 Jun 2014Exterior Lighting
• 14V0320004 Feb 2014Vehicle Speed Control / Accelerator Pedal
• 14V0340004 Feb 2014Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings

1. 20V582000Received 15 Oct 2020. 20 units.

   Power Train / Automatic Transmission / Lever and Linkage / Column Shift

   Defect, in the NHTSA record

   Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

   Consequence, in the NHTSA record

   The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

   Report filed by Prime-Time Specialty Vehicles. Manufacturer campaign number W00.

2. 20V036000Received 23 Jan 2020. 222,207 units.

   Power Train / Automatic Transmission / Lever and Linkage / Column Shift

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

   Consequence, in the NHTSA record

   The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number W00. Owner notification date in the NHTSA record: 26 May 2020.

3. 19V333000Received 29 Apr 2019. 544 units.

   Seats

   Defect, in the NHTSA record

   New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

   Consequence, in the NHTSA record

   In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

   Remedy, in the NHTSA record

   New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

   Report filed by New England Wheels. Manufacturer campaign number 18E-076. Owner notification date in the NHTSA record: 27 May 2019.

4. 19V313000Received 18 Apr 2019. 2,080 units.

   Seats

   Defect, in the NHTSA record

   Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

   Consequence, in the NHTSA record

   In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

   Remedy, in the NHTSA record

   MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.

   Report filed by Mobility Transportation Services. Owner notification date in the NHTSA record: 19 May 2020.

5. 17V824000Received 21 Dec 2017. 61,791 units.

   Equipment

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

   Consequence, in the NHTSA record

   If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

   Remedy, in the NHTSA record

   Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T82. Owner notification date in the NHTSA record: 14 Feb 2018.

6. 17V273000Received 25 Apr 2017. 113,896 units.

   Equipment / Other / Labels

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

   Consequence, in the NHTSA record

   The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will correct the sun visor labels, the dashboard (hangtag) label, and the owner's manual and user guide information, free of charge. The recall began June 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T24.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T24. Owner notification date in the NHTSA record: 14 Jun 2017.

7. 16V253000Received 28 Apr 2016. 6,422 units.

   Electrical System / Software

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

   Consequence, in the NHTSA record

   Trailer brake lights that are inoperative can increase the risk of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number S22. Owner notification date in the NHTSA record: 20 Jun 2016.

8. 14V633000Received 8 Oct 2014. 23,053 units.

   Tires / Pressure Monitoring and Regulating Systems

   Defect, in the NHTSA record

   Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013, to August 22, 2014. In the affected vehicles, the Tire Pressure Monitoring System (TPMS) may fail to learn the locations of the individual sensors while the vehicle is being driven. As a result, the low tire pressure warning light will illuminate, despite the the tire pressures being within specification. Should one of the tires lose air pressure, the driver would not be notified of the change in air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 138, "Tire Pressure Monitoring Systems."

   Consequence, in the NHTSA record

   If the TPMS light illuminates because the sensors cannot be located, it could mask an actual low tire pressure condition, possibly resulting in tire failure, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will update the TPMS module with new software, free of charge. The recall began on December 8, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P62.

   Report filed by Chrysler Group LLC. Manufacturer campaign number P62. Owner notification date in the NHTSA record: 8 Dec 2014.

9. 14V533000Received 4 Sep 2014. 18,953 units.

   Seats / Front Assembly / Head Restraint

   Defect, in the NHTSA record

   Chrysler Group LLC (Chrysler) is recalling all model year 2014 Ram ProMaster vans manufactured July 1, 2013, to August 26, 2014. The affected vehicles may have been manufactured with head restraints that exceed the maximum backset measurement limit of 55mm. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard No. 202a, "Head Restraints."

   Consequence, in the NHTSA record

   If the vehicle is struck from behind, the head restraint may not properly limit the seat occupant's head movement rearward, increasing the risk of injury.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will replace the head restraints, free of charge. The recall began on December 1, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P53.

   Report filed by Chrysler Group LLC. Manufacturer campaign number P53. Owner notification date in the NHTSA record: 1 Dec 2014.

10. 14V294000Received 4 Jun 2014. 17,727 units.

    Exterior Lighting

    Defect, in the NHTSA record

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013 to May 22, 2014. The affected vehicles may experience circuit corrosion from water intrusion around the in-floor battery cover and door footwell trim.

    Consequence, in the NHTSA record

    This water intrusion may affect the vehicle's running and disable the air bags, stop lamps, turn signals, backup lights and/or door locks, increasing the risk of a crash, as well as injury to the occupants if the air bags do not deploy.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will inspect all the connectors in the footwell areas, the ignition fuse and the occupant restraint control (ORC) module for corrosion, if corrosion is found, dealers will repair the connectors in the footwell area and the ignition fuse, and replace the ORC module. They will also install a water barrier sealer on the floor, add di-electric grease to all footwell connectors and replace the body plug. The in-floor battery ignition fuse will be relocated, and add di-electric grease to the ORC module connector. These repairs will be performed, free of charge. Chrysler distributed an interim letter to owners on July 30, 2014. The recall began on October 3, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P32.

    Report filed by Chrysler Group LLC. Manufacturer campaign number P32. Owner notification date in the NHTSA record: 3 Oct 2014.

11. 14V032000Received 4 Feb 2014. 7,935 units.

    Vehicle Speed Control / Accelerator Pedal

    Defect, in the NHTSA record

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through December 10, 2013. In the affected vehicles, if the accelerator pedal is pushed downward at a certain angle, the pedal may get stuck in the wide open throttle position due to interference with the accelerator pedal stopper.

    Consequence, in the NHTSA record

    A stuck accelerator pedal can result in uncontrolled acceleration, increasing the risk of a crash.

    Remedy, in the NHTSA record

    Chrysler will notify owners and dealers will replace the accelerator pedal stopper with a larger one, free of charge. The recall is began on March 27, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number for this recall is P02. Note: These vehicles are equipped with a brake override system. In the event a pedal is trapped, pushing on the brake pedal will brake the vehicle and enable the driver to slow and stop and turn off the vehicle.

    Report filed by Chrysler Group LLC. Manufacturer campaign number P02. Owner notification date in the NHTSA record: 27 Mar 2014.

12. 14V034000Received 4 Feb 2014. 5,664 units.

    Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings

    Defect, in the NHTSA record

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through November 15, 2013. During manufacturing, a tool may have damaged one of the brake hoses which may result in a leakage of brake fluid from the brake hose.

    Consequence, in the NHTSA record

    Brake fluid leakage would result in a reduction of brake performance, lengthening the distance needed to stop the vehicle, increasing the risk of a crash.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will inspect and replace the brake hoses, as necessary, free of charge. The recall began on March 26, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number for this recall is P03.

    Report filed by Chrysler Group LLC. Manufacturer campaign number P03. Owner notification date in the NHTSA record: 26 Mar 2014.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

• 2014 Ram Promaster
• All 2014 vehicles

The table shows the 10 components with the most mentions, of 19.

Complaints that report a crash

2

Complaints that report a fire

1

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

15 May 2019

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 201412
2. 201512
3. 201614
4. 201710
5. 201810
6. 20199
7. 20205
8. 20218
9. 20228
10. 20235
11. 20245
12. 20254
13. 20264

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Ram Promaster: all model years
• Ram: 10 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2014 Ram PromasterThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2014 Ram Promaster?

480,292 units in 12 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Ram Promaster have for all model years?

NHTSA lists 45 recall campaigns for the Ram Promaster, model years 2014 to 2026. 12 of them name the 2014 model year.

Which component do the complaints about the 2014 Ram Promaster name most often?

Electrical System: 14 of 89 component mentions, or 157.3 per 1,000. For all 2014 vehicles the figure is 120.8 per 1,000.

Is an NHTSA investigation of the 2014 Ram Promaster open?

The NHTSA investigation file has no investigation that names this model year.