2019 Mercedes-Benz Metris: recalls and complaints

NHTSA lists 12 recall campaigns for the 2019 Mercedes-Benz Metris. The newest campaign is 22V360000. NHTSA received the report on 20 May 2022. The NHTSA record gives the component Communication / Auto Crash Notification. NHTSA has 9 complaints on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 22V360000, in the NHTSA record

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 30 Sep 2026. Recall file through 30 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

12 campaigns, newest first. 190,950 units in total.

22V36000020 May 2022Communication / Auto Crash Notification
22V1340008 Mar 2022Fuel System, Gasoline / Delivery / Hoses, Lines/Piping, and Fittings
22V0660008 Feb 2022Service Brakes, Hydraulic / Fluid
21V0550005 Feb 2021Electrical System / Software
20V72900024 Nov 2020Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings
20V3400009 Jun 2020Air Bags
19V7150008 Oct 2019Electrical System / 12v/24v/48v Battery
19V6930002 Oct 2019Unknown or Other
19V66600018 Sep 2019Seats / Front Assembly / Head Restraint
19V54500024 Jul 2019Equipment / Other / Owners/Service/Other Manual
19V48900025 Jun 2019Steering
19V22200020 Mar 2019Unknown or Other

22V360000Received 20 May 2022. 19,937 units.
Communication / Auto Crash Notification
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence, in the NHTSA record
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy, in the NHTSA record
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SIMKOM/VS3SIMKOM. Owner notification date in the NHTSA record: 13 Oct 2022.
22V134000Received 8 Mar 2022. 42,132 units.
Fuel System, Gasoline / Delivery / Hoses, Lines/Piping, and Fittings
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence, in the NHTSA record
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy, in the NHTSA record
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2KRAUCH. Owner notification date in the NHTSA record: 5 May 2022.
22V066000Received 8 Feb 2022. 28,743 units.
Service Brakes, Hydraulic / Fluid
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence, in the NHTSA record
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2BE42BRE. Owner notification date in the NHTSA record: 2 May 2022.
21V055000Received 5 Feb 2021. 84,345 units.
Electrical System / Software
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence, in the NHTSA record
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy, in the NHTSA record
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VSXHERMPOS. Owner notification date in the NHTSA record: 5 May 2021.
20V729000Received 24 Nov 2020. 562 units.
Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence, in the NHTSA record
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy, in the NHTSA record
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2BREMPOS. Owner notification date in the NHTSA record: 10 Dec 2020.
20V340000Received 9 Jun 2020. 12 units.
Air Bags
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
Consequence, in the NHTSA record
Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
Remedy, in the NHTSA record
DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2DREIGE. Owner notification date in the NHTSA record: 11 Aug 2020.
19V715000Received 8 Oct 2019. 15,160 units.
Electrical System / 12v/24v/48v Battery
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence, in the NHTSA record
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy, in the NHTSA record
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SITZAB. Owner notification date in the NHTSA record: 9 Mar 2020.
19V693000Received 2 Oct 2019. 19 units.
Unknown or Other
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence, in the NHTSA record
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy, in the NHTSA record
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VSX566ZP25. Owner notification date in the NHTSA record: 15 Nov 2019.
19V666000Received 18 Sep 2019. 29 units.
Seats / Front Assembly / Head Restraint
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Consequence, in the NHTSA record
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Remedy, in the NHTSA record
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2KOPFSTU. Owner notification date in the NHTSA record: 20 Apr 2020.
19V545000Received 24 Jul 2019. 2 units.
Equipment / Other / Owners/Service/Other Manual
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Consequence, in the NHTSA record
The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Remedy, in the NHTSA record
DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2BAFV. Owner notification date in the NHTSA record: 12 Sep 2019.
19V489000Received 25 Jun 2019. 2 units.
Steering
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence, in the NHTSA record
An unexpected loss of power steering assist can increase the risk of crash.
Remedy, in the NHTSA record
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2LENKEPS. Owner notification date in the NHTSA record: 2 Jul 2019.
19V222000Received 20 Mar 2019. 7 units.
Unknown or Other
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence, in the NHTSA record
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy, in the NHTSA record
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VSX566ZP25. Owner notification date in the NHTSA record: 17 May 2019.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

9 complaints, 11 component mentions.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

2019 Mercedes-Benz Metris: component mentions in complaints
Component		Mentions
Tires		3
Wheels		2
Engine		2
Service Brakes		1
Forward Collision Avoidance		1
Unknown or Other		1
Fuel/Propulsion System		1

Complaints that report a crash: 0
Complaints that report a fire: 0
Injuries in the complaints: 0
Deaths in the complaints: 0
Date of the newest complaint: 11 Sep 2026

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Complaints about the 2019 Mercedes-Benz Metris, by the year NHTSA received them. The largest year is 2024, with 3 complaints.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2019 Mercedes-Benz MetrisThe recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2019 Mercedes-Benz Metris: recalls and complaints. https://recallregister.com/vehicle/mercedes-benz/metris/2019/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 30 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 30 Sep 2026
Complaint file through: 30 Sep 2026
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: Daimler Vans USA, LLC

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2019 Mercedes-Benz Metris?: 190,950 units in 12 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Mercedes-Benz Metris have for all model years?: NHTSA lists 31 recall campaigns for the Mercedes-Benz Metris, model years 2015 to 2023. 12 of them name the 2019 model year.
Which component do the complaints about the 2019 Mercedes-Benz Metris name most often?: Tires: 3 of 11 component mentions.
Is an NHTSA investigation of the 2019 Mercedes-Benz Metris open?: The NHTSA investigation file has no investigation that names this model year.