2021 Mercedes-Benz Metris: recalls and complaints

NHTSA lists 7 recall campaigns for the 2021 Mercedes-Benz Metris. The newest campaign is 25V463000. NHTSA received the report on 11 Jul 2025. The NHTSA record gives the component Equipment / Electrical / Infotainment / Video (Touch)screen/Monitor/Unit. NHTSA has 1 complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V463000, in the NHTSA record

Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 30 Sep 2026. Recall file through 30 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

7 campaigns, newest first. 156,252 units in total.

25V46300011 Jul 2025Equipment / Electrical / Infotainment / Video (Touch)screen/Monitor/Unit
23V44400026 Jun 2023Fuel System, Gasoline / Delivery / Fuel Pump
22V36000020 May 2022Communication / Auto Crash Notification
22V1340008 Mar 2022Fuel System, Gasoline / Delivery / Hoses, Lines/Piping, and Fittings
22V0660008 Feb 2022Service Brakes, Hydraulic / Fluid
21V5130007 Jul 2021Seat Belts / Rear/Other / Retractor
21V10600023 Feb 2021Seats

25V463000Received 11 Jul 2025. 43,422 units.
Equipment / Electrical / Infotainment / Video (Touch)screen/Monitor/Unit
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence, in the NHTSA record
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2GARPIN. Owner notification date in the NHTSA record: 11 Nov 2025.
23V444000Received 26 Jun 2023. 20,500 units.
Fuel System, Gasoline / Delivery / Fuel Pump
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence, in the NHTSA record
A loss of drive power can increase the risk of a crash.
Remedy, in the NHTSA record
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number 4790205. Owner notification date in the NHTSA record: 1 Nov 2023.
22V360000Received 20 May 2022. 19,937 units.
Communication / Auto Crash Notification
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence, in the NHTSA record
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy, in the NHTSA record
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SIMKOM/VS3SIMKOM. Owner notification date in the NHTSA record: 13 Oct 2022.
22V134000Received 8 Mar 2022. 42,132 units.
Fuel System, Gasoline / Delivery / Hoses, Lines/Piping, and Fittings
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence, in the NHTSA record
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy, in the NHTSA record
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2KRAUCH. Owner notification date in the NHTSA record: 5 May 2022.
22V066000Received 8 Feb 2022. 28,743 units.
Service Brakes, Hydraulic / Fluid
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence, in the NHTSA record
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2BE42BRE. Owner notification date in the NHTSA record: 2 May 2022.
21V513000Received 7 Jul 2021. 1,514 units.
Seat Belts / Rear/Other / Retractor
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence, in the NHTSA record
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy, in the NHTSA record
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2/VS3 KISIGUR. Owner notification date in the NHTSA record: 21 Dec 2021.
21V106000Received 23 Feb 2021. 4 units.
Seats
Defect, in the NHTSA record
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Consequence, in the NHTSA record
An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.
Remedy, in the NHTSA record
DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.
Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SITZNAT. Owner notification date in the NHTSA record: 13 May 2021.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

1 complaint, 2 component mentions.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

2021 Mercedes-Benz Metris: component mentions in complaints
Component		Mentions
Equipment		1
Back Over Prevention		1

Complaints that report a crash: 0
Complaints that report a fire: 0
Injuries in the complaints: 0
Deaths in the complaints: 0
Date of the newest complaint: 4 Sep 2025

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Complaints about the 2021 Mercedes-Benz Metris, by the year NHTSA received them. The largest year is 2025, with 1 complaint.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2021 Mercedes-Benz MetrisThe recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2021 Mercedes-Benz Metris: recalls and complaints. https://recallregister.com/vehicle/mercedes-benz/metris/2021/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 30 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 30 Sep 2026
Complaint file through: 30 Sep 2026
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: Daimler Vans USA, LLC

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2021 Mercedes-Benz Metris?: 156,252 units in 7 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Mercedes-Benz Metris have for all model years?: NHTSA lists 31 recall campaigns for the Mercedes-Benz Metris, model years 2015 to 2023. 7 of them name the 2021 model year.
Which component do the complaints about the 2021 Mercedes-Benz Metris name most often?: Equipment: 1 of 2 component mentions.
Is an NHTSA investigation of the 2021 Mercedes-Benz Metris open?: The NHTSA investigation file has no investigation that names this model year.