2020 Mercedes-Benz Metris: recalls and complaints

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All updates to the register

• 26V0700006 Feb 2026Air Bags / Air Bag/Restraint Control Module
• 25V46300011 Jul 2025Equipment / Electrical / Infotainment / Video (Touch)screen/Monitor/Unit
• 22V36000020 May 2022Communication / Auto Crash Notification
• 22V1340008 Mar 2022Fuel System, Gasoline / Delivery / Hoses, Lines/Piping, and Fittings
• 22V0660008 Feb 2022Service Brakes, Hydraulic / Fluid
• 21V0550005 Feb 2021Electrical System / Software
• 20V72900024 Nov 2020Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings
• 19V7150008 Oct 2019Electrical System / 12v/24v/48v Battery

1. 26V070000Received 6 Feb 2026. 52,360 units.

   Air Bags / Air Bag/Restraint Control Module

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

   Consequence, in the NHTSA record

   An air bag that does not deploy as intended increases the risk of injury in a crash.

   Remedy, in the NHTSA record

   Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2KORSRS. Owner notification date in the NHTSA record: 10 Apr 2026.

2. 25V463000Received 11 Jul 2025. 43,422 units.

   Equipment / Electrical / Infotainment / Video (Touch)screen/Monitor/Unit

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

   Consequence, in the NHTSA record

   A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2GARPIN. Owner notification date in the NHTSA record: 11 Nov 2025.

3. 22V360000Received 20 May 2022. 19,937 units.

   Communication / Auto Crash Notification

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

   Consequence, in the NHTSA record

   A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

   Remedy, in the NHTSA record

   The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SIMKOM/VS3SIMKOM. Owner notification date in the NHTSA record: 13 Oct 2022.

4. 22V134000Received 8 Mar 2022. 42,132 units.

   Fuel System, Gasoline / Delivery / Hoses, Lines/Piping, and Fittings

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.

   Consequence, in the NHTSA record

   A fuel leak in the presence of an ignition source can increase the risk of a fire.

   Remedy, in the NHTSA record

   Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2KRAUCH. Owner notification date in the NHTSA record: 5 May 2022.

5. 22V066000Received 8 Feb 2022. 28,743 units.

   Service Brakes, Hydraulic / Fluid

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

   Consequence, in the NHTSA record

   A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2BE42BRE. Owner notification date in the NHTSA record: 2 May 2022.

6. 21V055000Received 5 Feb 2021. 84,345 units.

   Electrical System / Software

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

   Consequence, in the NHTSA record

   Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

   Remedy, in the NHTSA record

   DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VSXHERMPOS. Owner notification date in the NHTSA record: 5 May 2021.

7. 20V729000Received 24 Nov 2020. 562 units.

   Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.

   Consequence, in the NHTSA record

   The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.

   Remedy, in the NHTSA record

   DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2BREMPOS. Owner notification date in the NHTSA record: 10 Dec 2020.

8. 19V715000Received 8 Oct 2019. 15,160 units.

   Electrical System / 12v/24v/48v Battery

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

   Consequence, in the NHTSA record

   If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.

   Remedy, in the NHTSA record

   DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SITZAB. Owner notification date in the NHTSA record: 9 Mar 2020.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

Complaints that report a crash

0

Complaints that report a fire

0

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

2 Apr 2025

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20153
2. 201613
3. 201714
4. 201810
5. 201912
6. 20208
7. 20217
8. 20225
9. 20234

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Mercedes-Benz Metris: all model years
• Mercedes-Benz: 284 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2020 Mercedes-Benz MetrisThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2020 Mercedes-Benz Metris?

286,661 units in 8 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Mercedes-Benz Metris have for all model years?

NHTSA lists 31 recall campaigns for the Mercedes-Benz Metris, model years 2015 to 2023. 8 of them name the 2020 model year.

Which component do the complaints about the 2020 Mercedes-Benz Metris name most often?

Electrical System: 2 of 8 component mentions.

Is an NHTSA investigation of the 2020 Mercedes-Benz Metris open?

The NHTSA investigation file has no investigation that names this model year.