2021 Freightliner Business Class M2: recalls and complaints

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

• 25V7600004 Nov 2025Suspension / Critical Fasteners
• 23V29900026 Apr 2023Electronic Stability Control (ESC)
• 22V91900012 Dec 2022Tires
• 22V8170001 Nov 2022Service Brakes, Air / Antilock / Modulator
• 22V1180002 Mar 2022Service Brakes, Air / Drum
• 21V36900019 May 2021Steering / Linkages / Tie Rod Assembly
• 21V3260007 May 2021Fuel System, Diesel / Fuel Injection System / Fuel Rail
• 21V25600012 Apr 2021Steering / Linkages / Tie Rod Assembly
• 21V01800020 Jan 2021Service Brakes, Hydraulic / Foundation Components / Disc / Caliper
• 20V80700021 Dec 2020Service Brakes, Hydraulic / Foundation Components / Disc / Caliper
• 20V66000027 Oct 2020Suspension / Rear / Axle / Spindle
• 20V5270001 Sep 2020Electrical System / Wiring
• 20V4660007 Aug 2020Engine
• 20V21400014 Apr 2020Exterior Lighting

1. 25V760000Received 4 Nov 2025. 18,783 units.

   Suspension / Critical Fasteners

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.

   Consequence, in the NHTSA record

   A loss of vehicle control increases the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number F1027. Owner notification date in the NHTSA record: 29 Dec 2025.

2. 23V299000Received 26 Apr 2023. 266 units.

   Electronic Stability Control (ESC)

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain short wheelbase 2020-2024 Freightliner Cascadia, 2021-2024 Freightliner M2 Business Class, 2022 Western Star 4700, and 2020 Freightliner Classic Cascadia vehicles. The vehicle is equipped with an electronic stability control system and tire combination that may understeer during a J-turn. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 136, "Electronic Stability Control Systems on Heavy Vehicles."

   Consequence, in the NHTSA record

   Understeering during a J-turn may increase the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will replace the tires, free of charge. Owner notification letters were mailed June 19, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL971.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL971. Owner notification date in the NHTSA record: 19 Jun 2023.

3. 22V919000Received 12 Dec 2022. 49 units.

   Tires

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

   Consequence, in the NHTSA record

   Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-962. Owner notification date in the NHTSA record: 2 Jun 2023.

4. 22V817000Received 1 Nov 2022. 219,390 units.

   Service Brakes, Air / Antilock / Modulator

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.

   Consequence, in the NHTSA record

   Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All vehicles previously repaired under recall 20V-390 will need to have the new remedy performed.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-958. Owner notification date in the NHTSA record: 16 Oct 2023.

5. 22V118000Received 2 Mar 2022. 11 units.

   Service Brakes, Air / Drum

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.

   Consequence, in the NHTSA record

   A cracked brake drum can cause a loss of brake function and increase the risk of a crash.

   Remedy, in the NHTSA record

   All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-920. Owner notification date in the NHTSA record: 29 Apr 2022.

6. 21V369000Received 19 May 2021. 8,482 units.

   Steering / Linkages / Tie Rod Assembly

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

   Consequence, in the NHTSA record

   Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-888. Owner notification date in the NHTSA record: 23 Dec 2021.

7. 21V326000Received 7 May 2021. 9,662 units.

   Fuel System, Diesel / Fuel Injection System / Fuel Rail

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

   Consequence, in the NHTSA record

   A fuel leak in the presence of an ignition source increases the risk of a fire.

   Remedy, in the NHTSA record

   Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-886. Owner notification date in the NHTSA record: 30 Jul 2021.

8. 21V256000Received 12 Apr 2021. 12,470 units.

   Steering / Linkages / Tie Rod Assembly

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.

   Consequence, in the NHTSA record

   A fractured bolt may cause a loss of steering, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-884. Owner notification date in the NHTSA record: 10 Jun 2021.

9. 21V018000Received 20 Jan 2021. 133 units.

   Service Brakes, Hydraulic / Foundation Components / Disc / Caliper

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.

   Consequence, in the NHTSA record

   The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-873. Owner notification date in the NHTSA record: 17 Mar 2021.

10. 20V807000Received 21 Dec 2020. 80 units.

    Service Brakes, Hydraulic / Foundation Components / Disc / Caliper

    Defect, in the NHTSA record

    Daimler Trucks North America, LLC (DTNA) is recalling certain 2021 Freightliner Custom Chassis MC, Business Class M2, Custom Chassis MBC Chassis, Custom Chassis S2 Chassis, Custom Chassis MT55 Chassis, and 2022 Custom Chassis Saf-T-Liner C2 vehicles. The hydraulic caliper tie bar support fasteners on the steer axles may not have been properly tightened or the tie bar may have not been installed in some cases.

    Consequence, in the NHTSA record

    A dangling tie bar could come in contact with the rotating wheel-end components or damage may occur from the brake parts flexing. Either scenario may increase the risk of a crash.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will inspect both steer axle wheel-ends to make sure that the four tie bar mounting fasteners are properly tightened. If the required tie bar is missing, the caliper anchor mounts and functionality (brake pad slide pins and pad movement) will be inspected before installing a tie bar. All repairs will be performed free of charge. The recall began February 18, 2021. DTNA's number for this recall is FL-871.

    Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-871. Owner notification date in the NHTSA record: 18 Feb 2021.

11. 20V660000Received 27 Oct 2020. 1,411 units.

    Suspension / Rear / Axle / Spindle

    Defect, in the NHTSA record

    Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.

    Consequence, in the NHTSA record

    A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-866.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-866. Owner notification date in the NHTSA record: 18 Dec 2020.

12. 20V527000Received 1 Sep 2020. 9,665 units.

    Electrical System / Wiring

    Defect, in the NHTSA record

    Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.

    Consequence, in the NHTSA record

    An engine stall can increase the risk of a crash.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall began October 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-860.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-860. Owner notification date in the NHTSA record: 28 Oct 2020.

13. 20V466000Received 7 Aug 2020. 5,374 units.

    Engine

    Defect, in the NHTSA record

    Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.

    Consequence, in the NHTSA record

    A engine stall may increase the risk of a crash.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-858.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-858. Owner notification date in the NHTSA record: 5 Oct 2020.

14. 20V214000Received 14 Apr 2020. 63,175 units.

    Exterior Lighting

    Defect, in the NHTSA record

    Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

    Consequence, in the NHTSA record

    The vehicle's rearward visibility may be reduced, increasing the risk of a crash.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL848. Owner notification date in the NHTSA record: 29 May 2020.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

Complaints that report a crash

0

Complaints that report a fire

0

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

3 May 2024

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20001
2. 20012
3. 20025
4. 20035
5. 20049
6. 20059
7. 200613
8. 200717
9. 200814
10. 20098
11. 201010
12. 20118
13. 201212
14. 201311
15. 201410
16. 201514
17. 201616
18. 201715
19. 201816
20. 201923
21. 202012
22. 202114
23. 20229
24. 20237
25. 20247
26. 202511
27. 20265
28. 20271

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Freightliner Business Class M2: all model years
• Freightliner: 77 model lines

Follow by RSS:Freightliner recallsVehicle recalls

• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2021 Freightliner Business Class M2The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2021 Freightliner Business Class M2?

348,951 units in 14 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Freightliner Business Class M2 have for all model years?

NHTSA lists 111 recall campaigns for the Freightliner Business Class M2, model years 2000 to 2027. 14 of them name the 2021 model year.

Which component do the complaints about the 2021 Freightliner Business Class M2 name most often?

Power Train: 1 of 2 component mentions.

Is an NHTSA investigation of the 2021 Freightliner Business Class M2 open?

The NHTSA investigation file has no investigation that names this model year.