2020 Freightliner Business Class M2: recalls and complaints

NHTSA lists 12 recall campaigns for the 2020 Freightliner Business Class M2. The newest campaign is 25V760000. NHTSA received the report on 4 Nov 2025. The NHTSA record gives the component Suspension / Critical Fasteners. NHTSA has 8 complaints on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V760000, in the NHTSA record

Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 30 Sep 2026. Recall file through 30 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

12 campaigns, newest first. 331,174 units in total.

25V7600004 Nov 2025Suspension / Critical Fasteners
24V92400011 Dec 2024Engine and Engine Cooling / Engine / Engine Control Module (Ecu/Ecm) / Software
22V91900012 Dec 2022Tires
22V8170001 Nov 2022Service Brakes, Air / Antilock / Modulator
22V1180002 Mar 2022Service Brakes, Air / Drum
21V3260007 May 2021Fuel System, Diesel / Fuel Injection System / Fuel Rail
20V5270001 Sep 2020Electrical System / Wiring
20V4660007 Aug 2020Engine
20V21400014 Apr 2020Exterior Lighting
20V17600023 Mar 2020Power Train / Axle Assembly
20V1270003 Mar 2020Service Brakes, Air / Disc / Caliper
19V44300011 Jun 2019Power Train / Axle Assembly

25V760000Received 4 Nov 2025. 18,783 units.
Suspension / Critical Fasteners
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Consequence, in the NHTSA record
A loss of vehicle control increases the risk of a crash.
Remedy, in the NHTSA record
Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number F1027. Owner notification date in the NHTSA record: 29 Dec 2025.
24V924000Received 11 Dec 2024. 139 units.
Engine and Engine Cooling / Engine / Engine Control Module (Ecu/Ecm) / Software
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence, in the NHTSA record
An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy, in the NHTSA record
Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number F1012. Owner notification date in the NHTSA record: 5 Feb 2025.
22V919000Received 12 Dec 2022. 49 units.
Tires
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Consequence, in the NHTSA record
Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-962. Owner notification date in the NHTSA record: 2 Jun 2023.
22V817000Received 1 Nov 2022. 219,390 units.
Service Brakes, Air / Antilock / Modulator
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.
Consequence, in the NHTSA record
Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All vehicles previously repaired under recall 20V-390 will need to have the new remedy performed.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-958. Owner notification date in the NHTSA record: 16 Oct 2023.
22V118000Received 2 Mar 2022. 11 units.
Service Brakes, Air / Drum
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Consequence, in the NHTSA record
A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
Remedy, in the NHTSA record
All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-920. Owner notification date in the NHTSA record: 29 Apr 2022.
21V326000Received 7 May 2021. 9,662 units.
Fuel System, Diesel / Fuel Injection System / Fuel Rail
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence, in the NHTSA record
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy, in the NHTSA record
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-886. Owner notification date in the NHTSA record: 30 Jul 2021.
20V527000Received 1 Sep 2020. 9,665 units.
Electrical System / Wiring
Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.
Consequence, in the NHTSA record
An engine stall can increase the risk of a crash.
Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall began October 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-860.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-860. Owner notification date in the NHTSA record: 28 Oct 2020.
20V466000Received 7 Aug 2020. 5,374 units.
Engine
Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.
Consequence, in the NHTSA record
A engine stall may increase the risk of a crash.
Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-858.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-858. Owner notification date in the NHTSA record: 5 Oct 2020.
20V214000Received 14 Apr 2020. 63,175 units.
Exterior Lighting
Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence, in the NHTSA record
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL848. Owner notification date in the NHTSA record: 29 May 2020.
20V176000Received 23 Mar 2020. 1,532 units.
Power Train / Axle Assembly
Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence, in the NHTSA record
If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-846. Owner notification date in the NHTSA record: 12 May 2020.
20V127000Received 3 Mar 2020. 2,585 units.
Service Brakes, Air / Disc / Caliper
Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence, in the NHTSA record
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-845. Owner notification date in the NHTSA record: 1 May 2020.
19V443000Received 11 Jun 2019. 809 units.
Power Train / Axle Assembly
Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Business Class M2 and 2020 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence, in the NHTSA record
If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-817.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-817. Owner notification date in the NHTSA record: 10 Sep 2019.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

8 complaints, 8 component mentions.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

2020 Freightliner Business Class M2: component mentions in complaints
Component		Mentions
Unknown or Other		8

Complaints that report a crash: 0
Complaints that report a fire: 0
Injuries in the complaints: 0
Deaths in the complaints: 0
Date of the newest complaint: 3 May 2024

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Complaints about the 2020 Freightliner Business Class M2, by the year NHTSA received them. The largest year is 2024, with 7 complaints.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2020 Freightliner Business Class M2The recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2020 Freightliner Business Class M2: recalls and complaints. https://recallregister.com/vehicle/freightliner/business-class-m2/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 30 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 30 Sep 2026
Complaint file through: 30 Sep 2026
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: Daimler Trucks North America, LLC

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2020 Freightliner Business Class M2?: 331,174 units in 12 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Freightliner Business Class M2 have for all model years?: NHTSA lists 111 recall campaigns for the Freightliner Business Class M2, model years 2000 to 2027. 12 of them name the 2020 model year.
Which component do the complaints about the 2020 Freightliner Business Class M2 name most often?: Unknown or Other: 8 of 8 component mentions.
Is an NHTSA investigation of the 2020 Freightliner Business Class M2 open?: The NHTSA investigation file has no investigation that names this model year.