2014 Mercedes-Benz Sprinter 3500: recalls and complaints

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All updates to the register

• 21V0420003 Feb 2021Electronic Stability Control (ESC) / Control Module
• 19V0040008 Jan 2019Air Bags / Frontal / Passenger Side / Inflator Module
• 17V7860008 Dec 2017Equipment
• 17V09300010 Feb 2017Air Bags
• 16V07700010 Feb 2016Air Bags / Frontal / Driver Side / Inflator Module
• 14V7640001 Dec 2014Engine and Engine Cooling / Engine / Diesel
• 14V7060005 Nov 2014Equipment Adaptive/Mobility

1. 21V042000Received 3 Feb 2021. 48,667 units.

   Electronic Stability Control (ESC) / Control Module

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.

   Consequence, in the NHTSA record

   If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number NC3DREZAHA. Owner notification date in the NHTSA record: 20 Aug 2021.

2. 19V004000Received 8 Jan 2019. 88,388 units.

   Air Bags / Frontal / Passenger Side / Inflator Module

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

   Consequence, in the NHTSA record

   An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

   Remedy, in the NHTSA record

   DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

   Report filed by Daimler Vans USA, LLC. Owner notification date in the NHTSA record: 15 Mar 2019.

3. 17V786000Received 8 Dec 2017. 550 units.

   Equipment

   Defect, in the NHTSA record

   Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

   Consequence, in the NHTSA record

   In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

   Remedy, in the NHTSA record

   Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

   Report filed by Midwest Automotive Designs, LLC. Owner notification date in the NHTSA record: 11 Dec 2017.

4. 17V093000Received 10 Feb 2017. 15,338 units.

   Air Bags

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.

   Consequence, in the NHTSA record

   If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

   Remedy, in the NHTSA record

   DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

   Report filed by Daimler Vans USA, LLC. Owner notification date in the NHTSA record: 26 May 2017.

5. 16V077000Received 10 Feb 2016. 136,361 units.

   Air Bags / Frontal / Driver Side / Inflator Module

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

   Consequence, in the NHTSA record

   In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

   Remedy, in the NHTSA record

   Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

   Report filed by Daimler Vans USA, LLC. Owner notification date in the NHTSA record: 31 Mar 2017.

6. 14V764000Received 1 Dec 2014. 8,279 units.

   Engine and Engine Cooling / Engine / Diesel

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.

   Consequence, in the NHTSA record

   Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.

   Report filed by Mercedes-Benz USA, LLC - DBA Sprinter. Manufacturer campaign number 2014120003. Owner notification date in the NHTSA record: 19 Dec 2014.

7. 14V706000Received 5 Nov 2014. 34 units.

   Equipment Adaptive/Mobility

   Defect, in the NHTSA record

   Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.

   Consequence, in the NHTSA record

   If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

   Remedy, in the NHTSA record

   Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

   Report filed by Cummings Mobility Conversion & Supply. Manufacturer campaign number 14E-041. Owner notification date in the NHTSA record: 13 Jan 2015.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

• 2014 Mercedes-Benz Sprinter 3500
• All 2014 vehicles

The table shows the 10 components with the most mentions, of 17.

Complaints that report a crash

2

Complaints that report a fire

1

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

2 Feb 2023

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20071
2. 20080
3. 20091
4. 20106
5. 20114
6. 20124
7. 20135
8. 20147
9. 201515
10. 201616
11. 20179
12. 201810
13. 201941
14. 202022
15. 202116
16. 20226
17. 20236
18. 20243

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Mercedes-Benz Sprinter 3500: all model years
• Mercedes-Benz: 284 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2014 Mercedes-Benz Sprinter 3500The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2014 Mercedes-Benz Sprinter 3500?

297,617 units in 7 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Mercedes-Benz Sprinter 3500 have for all model years?

NHTSA lists 91 recall campaigns for the Mercedes-Benz Sprinter 3500, model years 2007 to 2024. 7 of them name the 2014 model year.

Which component do the complaints about the 2014 Mercedes-Benz Sprinter 3500 name most often?

Air Bags: 19 of 83 component mentions, or 228.9 per 1,000. For all 2014 vehicles the figure is 71.7 per 1,000.

Is an NHTSA investigation of the 2014 Mercedes-Benz Sprinter 3500 open?

No. The 1 investigation that names this model year has a closing date in the NHTSA file.