2011 Cadillac SRX: recalls and complaints

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All updates to the register

• 21V47300024 Jun 2021Suspension / RearAdvisory
• 14V57100019 Sep 2014Suspension / Rear
• 14V44700023 Jul 2014Seats / Front Assembly / Power Adjust
• 11V59500020 Dec 2011Power Train / Automatic Transmission
• 11V3080003 Jun 2011Air Bags / Side/Window
• 11V1490004 Mar 2011Visibility / Defroster/Defogger/HVAC System / Windshield / Electrical Heating Element
• 10V62300015 Dec 2010Seat Belts / Front / Buckle Assembly

1. 21V473000Received 24 Jun 2021. 380,498 units.

   Suspension / RearDo-not-drive advisory

   Defect, in the NHTSA record

   General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

   Consequence, in the NHTSA record

   A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

   Report filed by General Motors, LLC. Manufacturer campaign number N212340980. Owner notification date in the NHTSA record: 25 Oct 2021.

2. 14V571000Received 19 Sep 2014. 290,241 units.

   Suspension / Rear

   Defect, in the NHTSA record

   General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

   Consequence, in the NHTSA record

   Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

   Remedy, in the NHTSA record

   GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

   Report filed by General Motors LLC. Manufacturer campaign number 14457. Owner notification date in the NHTSA record: 11 Nov 2014.

3. 14V447000Received 23 Jul 2014. 414,333 units.

   Seats / Front Assembly / Power Adjust

   Defect, in the NHTSA record

   General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.

   Consequence, in the NHTSA record

   If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.

   Remedy, in the NHTSA record

   GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.

   Report filed by General Motors LLC. Manufacturer campaign number 14271. Owner notification date in the NHTSA record: 26 Dec 2014.

4. 11V595000Received 20 Dec 2011. 8,789 units.

   Power Train / Automatic Transmission

   Defect, in the NHTSA record

   General motors (GM) is recalling certain model year 2010-2011 cadillac srx vehicles manufactured from october 26, 2008, through june 23, 2011, for failing to comply with the requirements of federal motor vehicle safety standard number 114, “theft protection.” these vehicles may have a transmission shift cable that was improperly installed and may come out of the transmission bracket.

   Consequence, in the NHTSA record

   The driver may be unable to shift the transmission out of gear, resulting in no motion or the shifter may inaccurately indicate that the transmission is in park when it is not, allowing the vehicle to roll away and cause a possible crash.

   Remedy, in the NHTSA record

   Gm will notify owners, and dealers will ensure that the transmission shift cable is properly routed and seated in the transmission cable bracket. This service will be performed free of charge. The safety recall is expected to begin during january 2012. Owners may contact cadillac at 1-866-982-2339.

   Report filed by GENERAL MOTORS LLC. Manufacturer campaign number 11348. Owner notification date in the NHTSA record: 19 Jan 2012.

5. 11V308000Received 3 Jun 2011. 47,401 units.

   Air Bags / Side/Window

   Defect, in the NHTSA record

   General motors is recalling certain model year 2011 cadillac srx passenger vehicles for failing to conform to the requirements of federal motor vehicle safety standard no 208, "occupant crash protection." the airbags are programmed to turn off the right side roof-rail airbag if the passenger sensing system determines that the right front passenger seat is unoccupied.

   Consequence, in the NHTSA record

   The right rear occupant may not be protected and suffer injuries in certain frontal and side crashes.

   Remedy, in the NHTSA record

   Gm dealers will reprogram the sensing and diagnostic module free of charge. The safety recall is expected to begin on or about june 17, 2011. Owners may contact cadillac at 1-866-982-2339 and at the owner center at www.gmownercenter.com .

   Report filed by GENERAL MOTORS LLC. Owner notification date in the NHTSA record: 22 Jun 2011.

6. 11V149000Received 4 Mar 2011. 10,179 units.

   Visibility / Defroster/Defogger/HVAC System / Windshield / Electrical Heating Element

   Defect, in the NHTSA record

   General motors is recalling certain model year 2011 buick lacrosse and cadillac srx vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 103, "windshield defrosting and defogging systems". On these vehicles, the software in the electronic climate control (ecc) module may disable the ability to adjust the heating, ventilation, and air conditioning (HVAC) system settings. If this happens, the driver will not be able to control the heating, cooling, and ventilation for the vehicle.

   Consequence, in the NHTSA record

   If this condition affects the defrost system when it is required, it may decrease the driver's visibility, and could result in a crash.

   Remedy, in the NHTSA record

   Dealers will reprogram the ecc module free of charge. The safety recall began on march 11, 2011. Owners may contact buick at 1-866-608-8080, cadillac at 1-866-982-2339 or at the owner center at www.gmownercenter.com.

   Report filed by GENERAL MOTORS CORP.. Manufacturer campaign number 11057. Owner notification date in the NHTSA record: 11 Mar 2011.

7. 10V623000Received 15 Dec 2010. 97,843 units.

   Seat Belts / Front / Buckle Assembly

   Defect, in the NHTSA record

   General motors is recalling certain model year 2011 cadillac srx, chevrolet equinox and GMC terrain vehicles. The driver and /or front passenger safety belt buckle anchor may fracture and separate near the seat attachment in a vehicle crash.

   Consequence, in the NHTSA record

   The safety belt system may not restrain the occupant(s) as designed and could increase the risk of injury.

   Remedy, in the NHTSA record

   Dealers will modify the passenger and/or the driver safety belt buckles as necessary. This service will be performed free of charge. The safety recall is expected to begin on or before january 18, 2011. Owners may contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, GMC at 1-866-996-9463 and at the owner center at www.gmownercenter.com.

   Report filed by GENERAL MOTORS CORP.. Manufacturer campaign number 100370. Owner notification date in the NHTSA record: 18 Jan 2011.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

Complaints that report a crash

0

Complaints that report a fire

0

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

23 Oct 2010

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20047
2. 20053
3. 20063
4. 20071
5. 20080
6. 20090
7. 20106
8. 20117
9. 20123
10. 20135
11. 20142
12. 20154
13. 20162

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Cadillac SRX: all model years
• Cadillac: 36 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2011 Cadillac SRXThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2011 Cadillac SRX?

1,249,284 units in 7 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Cadillac SRX have for all model years?

NHTSA lists 24 recall campaigns for the Cadillac SRX, model years 2004 to 2016. 7 of them name the 2011 model year.

Which component do the complaints about the 2011 Cadillac SRX name most often?

Power Train: 1 of 1 component mention.

Is an NHTSA investigation of the 2011 Cadillac SRX open?

No. The 1 investigation that names this model year has a closing date in the NHTSA file.