2017 Ram 3500: recalls and complaints

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All updates to the register

• 25V01000016 Jan 2025Air Bags / Side/Window / Curtain / Inflator
• 24V89600027 Nov 2024Service Brakes, Hydraulic / Antilock/Traction Control/Electronic Limited Slip / Control Unit/Module
• 21V39800027 May 2021Wheels / Lugs/Nuts/Bolts/Studs
• 19V3470009 May 2019Latches/Locks/Linkages / Tailgate / Latch
• 19V02100025 Jan 2019Steering / Linkages / Drag / Link / Connection
• 18V48600027 Jul 2018Structure / Body / Tailgate
• 18V33200017 May 2018Electrical System / Software
• 18V1000008 Feb 2018Power Train / Automatic Transmission
• 17V82400021 Dec 2017Equipment
• 17V82100020 Dec 2017Power Train / Automatic Transmission / Lever and Linkage / Column Shift
• 17V56200012 Sep 2017Engine and Engine Cooling / Engine / Diesel
• 17V49900010 Aug 2017Wheels

1. 25V010000Received 16 Jan 2025. 6,066 units.

   Air Bags / Side/Window / Curtain / Inflator

   Defect, in the NHTSA record

   Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

   Consequence, in the NHTSA record

   An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

   Remedy, in the NHTSA record

   Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.

   Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number 05C, 09C, 10C. Owner notification date in the NHTSA record: 13 Feb 2025.

2. 24V896000Received 27 Nov 2024. 317,630 units.

   Service Brakes, Hydraulic / Antilock/Traction Control/Electronic Limited Slip / Control Unit/Module

   Defect, in the NHTSA record

   Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.

   Consequence, in the NHTSA record

   A loss of anti-lock brakes, electronic stability control, or traction control can increase the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will replace the brake HCU, or replace the HCU motor, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed January 9, 2025. Some owner notification letters were mailed January 9, 2025. The remaining owner notification letters will be mailed at a future date, anticipated October 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is C4B.

   Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number C4B. Owner notification date in the NHTSA record: 9 Jan 2025.

3. 21V398000Received 27 May 2021. 447,985 units.

   Wheels / Lugs/Nuts/Bolts/Studs

   Defect, in the NHTSA record

   Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

   Consequence, in the NHTSA record

   Wheel separation can cause a vehicle crash.

   Remedy, in the NHTSA record

   Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.

   Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number Y26, Y36. Owner notification date in the NHTSA record: 26 Aug 2021.

4. 19V347000Received 9 May 2019. 1,103,209 units.

   Latches/Locks/Linkages / Tailgate / Latch

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

   Consequence, in the NHTSA record

   If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number V44. Owner notification date in the NHTSA record: 23 May 2019.

5. 19V021000Received 25 Jan 2019. 795,575 units.

   Steering / Linkages / Drag / Link / Connection

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.

   Consequence, in the NHTSA record

   A drag link separation can cause a loss of steering control, increasing the risk of crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The recall began March 22, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V06.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number V06. Owner notification date in the NHTSA record: 22 Mar 2019.

6. 18V486000Received 27 Jul 2018. 1,149,223 units.

   Structure / Body / Tailgate

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

   Consequence, in the NHTSA record

   If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number U74. Owner notification date in the NHTSA record: 17 Sep 2018.

7. 18V332000Received 17 May 2018. 4,815,661 units.

   Electrical System / Software

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

   Consequence, in the NHTSA record

   If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number U49,U59-U65,U68,U73. Owner notification date in the NHTSA record: 4 Jun 2018.

8. 18V100000Received 8 Feb 2018. 180,462 units.

   Power Train / Automatic Transmission

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.

   Consequence, in the NHTSA record

   Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners and dealers will update the Body Control Module software. Dealers will also test the BTSI operation, replacing the solenoid as necessary. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U11.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number U11. Owner notification date in the NHTSA record: 26 Feb 2018.

9. 17V824000Received 21 Dec 2017. 61,791 units.

   Equipment

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

   Consequence, in the NHTSA record

   If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

   Remedy, in the NHTSA record

   Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T82. Owner notification date in the NHTSA record: 14 Feb 2018.

10. 17V821000Received 20 Dec 2017. 1,482,874 units.

    Power Train / Automatic Transmission / Lever and Linkage / Column Shift

    Defect, in the NHTSA record

    Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.

    Consequence, in the NHTSA record

    Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T79. Owner notification date in the NHTSA record: 26 Feb 2018.

11. 17V562000Received 12 Sep 2017. 443,874 units.

    Engine and Engine Cooling / Engine / Diesel

    Defect, in the NHTSA record

    Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.

    Consequence, in the NHTSA record

    The leaking water pump can increase the risk of an engine compartment fire.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T51. Owner notification date in the NHTSA record: 26 Feb 2018.

12. 17V499000Received 10 Aug 2017. 1,765 units.

    Wheels

    Defect, in the NHTSA record

    Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.

    Consequence, in the NHTSA record

    If the wheel fractures, a loss of vehicle control can occur, increasing the risk of a crash.

    Remedy, in the NHTSA record

    AEV will notify owners, and dealers will replace the wheels with wheels of similar value, free of charge. The recall began on August 30, 2017. Owners may contact AEV customer service at 1-248-926-0256 extension 500.

    Report filed by Streetcar ORV LLC. Owner notification date in the NHTSA record: 30 Aug 2017.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

• 2017 Ram 3500
• All 2017 vehicles

The table shows the 10 components with the most mentions, of 15.

Complaints that report a crash

4

Complaints that report a fire

0

Injuries in the complaints

2

Deaths in the complaints

0

Date of the newest complaint

13 May 2019

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20071
2. 20081
3. 20092
4. 201316
5. 201415
6. 201514
7. 201614
8. 201712
9. 201810
10. 201914
11. 202011
12. 20219
13. 202212
14. 20235
15. 20242
16. 20255
17. 20264

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Ram 3500: all model years
• Ram: 10 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
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• NHTSA page of the 2017 Ram 3500The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2017 Ram 3500?

10,806,115 units in 12 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Ram 3500 have for all model years?

NHTSA lists 62 recall campaigns for the Ram 3500, model years 2007 to 2026. 12 of them name the 2017 model year.

Which component do the complaints about the 2017 Ram 3500 name most often?

Power Train: 11 of 60 component mentions, or 183.3 per 1,000. For all 2017 vehicles the figure is 107.4 per 1,000.

Is an NHTSA investigation of the 2017 Ram 3500 open?

1 investigation has no closing date in the NHTSA file, of 4 that name this model year.