2013 Ram 3500: recalls and complaints

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• 21V39800027 May 2021Wheels / Lugs/Nuts/Bolts/Studs
• 19V3470009 May 2019Latches/Locks/Linkages / Tailgate / Latch
• 19V02100025 Jan 2019Steering / Linkages / Drag / Link / Connection
• 17V82400021 Dec 2017Equipment
• 17V82100020 Dec 2017Power Train / Automatic Transmission / Lever and Linkage / Column Shift
• 17V56200012 Sep 2017Engine and Engine Cooling / Engine / Diesel
• 17V49900010 Aug 2017Wheels
• 16V73900013 Oct 2016Electrical System / Alternator/Generator/Regulator
• 15V54100026 Aug 2015Steering
• 15V46100023 Jul 2015Equipment / Electrical / Radio/Tape Deck/Cd Etc.
• 15V45900022 Jul 2015Air Bags / Frontal
• 15V46000022 Jul 2015Air Bags / Side/Window
• 14V6350008 Oct 2014Fuel System, Diesel
• 13V2370004 Jun 2013Exterior Lighting / Turn Signal
• 13V2400004 Jun 2013Exterior Lighting / Headlights
• 13V1220003 Apr 2013Engine and Engine Cooling

1. 21V398000Received 27 May 2021. 447,985 units.

   Wheels / Lugs/Nuts/Bolts/Studs

   Defect, in the NHTSA record

   Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

   Consequence, in the NHTSA record

   Wheel separation can cause a vehicle crash.

   Remedy, in the NHTSA record

   Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.

   Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number Y26, Y36. Owner notification date in the NHTSA record: 26 Aug 2021.

2. 19V347000Received 9 May 2019. 1,103,209 units.

   Latches/Locks/Linkages / Tailgate / Latch

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

   Consequence, in the NHTSA record

   If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number V44. Owner notification date in the NHTSA record: 23 May 2019.

3. 19V021000Received 25 Jan 2019. 795,575 units.

   Steering / Linkages / Drag / Link / Connection

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.

   Consequence, in the NHTSA record

   A drag link separation can cause a loss of steering control, increasing the risk of crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The recall began March 22, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V06.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number V06. Owner notification date in the NHTSA record: 22 Mar 2019.

4. 17V824000Received 21 Dec 2017. 61,791 units.

   Equipment

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

   Consequence, in the NHTSA record

   If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

   Remedy, in the NHTSA record

   Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T82. Owner notification date in the NHTSA record: 14 Feb 2018.

5. 17V821000Received 20 Dec 2017. 1,482,874 units.

   Power Train / Automatic Transmission / Lever and Linkage / Column Shift

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.

   Consequence, in the NHTSA record

   Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T79. Owner notification date in the NHTSA record: 26 Feb 2018.

6. 17V562000Received 12 Sep 2017. 443,874 units.

   Engine and Engine Cooling / Engine / Diesel

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.

   Consequence, in the NHTSA record

   The leaking water pump can increase the risk of an engine compartment fire.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number T51. Owner notification date in the NHTSA record: 26 Feb 2018.

7. 17V499000Received 10 Aug 2017. 1,765 units.

   Wheels

   Defect, in the NHTSA record

   Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.

   Consequence, in the NHTSA record

   If the wheel fractures, a loss of vehicle control can occur, increasing the risk of a crash.

   Remedy, in the NHTSA record

   AEV will notify owners, and dealers will replace the wheels with wheels of similar value, free of charge. The recall began on August 30, 2017. Owners may contact AEV customer service at 1-248-926-0256 extension 500.

   Report filed by Streetcar ORV LLC. Owner notification date in the NHTSA record: 30 Aug 2017.

8. 16V739000Received 13 Oct 2016. 74,811 units.

   Electrical System / Alternator/Generator/Regulator

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Charger Police vehicles, 2007-2013 RAM 3500 Cab Chassis, 2008-2013 RAM 4500 and 5500 Cab Chassis, and 2013 RAM 2500 and 3500 vehicles. The affected vehicles have a 220 amp alternator that may suddenly fail.

   Consequence, in the NHTSA record

   If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will replace the alternator with a revised alternator, free of charge. The recall began on December 23, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S68.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number S68. Owner notification date in the NHTSA record: 23 Dec 2016.

9. 15V541000Received 26 Aug 2015. 149,080 units.

   Steering

   Defect, in the NHTSA record

   Chrysler (FCA US LLC) is recalling certain model year 2014 Ram 2500 trucks and 2013-2014 Ram 3500 trucks and cab chassis manufactured October 9, 2012, to July 29, 2014. The affected vehicles may have inadequate welds securing the front track bar frame brackets, which may result in the bracket components separating from the frame.

   Consequence, in the NHTSA record

   If the bracket components separate from the frame, the vehicle may be more difficult to steer and control, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Chrysler will notify owners, and dealers will inspect and install a reinforcement bracket over the front track bar bracket. This recall began on February 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R46.

   Report filed by Chrysler (FCA US LLC). Manufacturer campaign number R46. Owner notification date in the NHTSA record: 24 Feb 2016.

10. 15V461000Received 23 Jul 2015. 1,416,903 units.

    Equipment / Electrical / Radio/Tape Deck/Cd Etc.

    Defect, in the NHTSA record

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Consequence, in the NHTSA record

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Remedy, in the NHTSA record

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number R40. Owner notification date in the NHTSA record: 25 Aug 2015.

11. 15V459000Received 22 Jul 2015. 1,059,444 units.

    Air Bags / Frontal

    Defect, in the NHTSA record

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.

    Consequence, in the NHTSA record

    This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number R36. Owner notification date in the NHTSA record: 18 Sep 2015.

12. 15V460000Received 22 Jul 2015. 667,441 units.

    Air Bags / Side/Window

    Defect, in the NHTSA record

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.

    Consequence, in the NHTSA record

    Air bags that unexpectedly deploy increase the risk of a crash or injury.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.

    Report filed by Chrysler (FCA US LLC). Manufacturer campaign number R23. Owner notification date in the NHTSA record: 8 Sep 2015.

13. 14V635000Received 8 Oct 2014. 315,325 units.

    Fuel System, Diesel

    Defect, in the NHTSA record

    Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.

    Consequence, in the NHTSA record

    If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.

    Report filed by Chrysler Group LLC. Manufacturer campaign number P65. Owner notification date in the NHTSA record: 27 Apr 2015.

14. 13V237000Received 4 Jun 2013. 17,411 units.

    Exterior Lighting / Turn Signal

    Defect, in the NHTSA record

    Chrysler is recalling certain model year 2013 Ram 1500, 2500, and 3500 trucks manufactured September 9, 2012, through March 5, 2013 and equipped with optional premium tail lamps. In the affected vehicles, the turn signal indicator may not flash at a double rate to give a notification to the driver of a turn signal malfunction. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Consequence, in the NHTSA record

    Without a warning that the turn signal is malfunctioning, the driver would continue to use the vehicle, unaware that other drivers on the road are not being notified that the vehicle is turning, increasing the risk of a crash.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will reprogram the Central Body Controller software, free of charge. The recall began June 27, 2013. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is N35.

    Report filed by Chrysler Group LLC. Manufacturer campaign number N35. Owner notification date in the NHTSA record: 27 Jun 2013.

15. 13V240000Received 4 Jun 2013. 1,069 units.

    Exterior Lighting / Headlights

    Defect, in the NHTSA record

    Chrysler is recalling certain model year 2013 Ram 2500 and 3500 trucks manufactured January 7, 2013, through February 28, 2013 and equipped with optional premium headlamps. The headlamp shutters may function improperly when in high-beam mode. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Consequence, in the NHTSA record

    Improper headlight shutter function during high beam use may reduce the drivers visibility and possibly blind oncoming traffic. Either condition may increase the risk of crash.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will reconfigure the Central Body Controller, free of charge. The recall began July 30, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N33.

    Report filed by Chrysler Group LLC. Manufacturer campaign number N33. Owner notification date in the NHTSA record: 30 Jul 2013.

16. 13V122000Received 3 Apr 2013. 6,143 units.

    Engine and Engine Cooling

    Defect, in the NHTSA record

    Chrysler Group LLC (Chrysler) is recalling certain model year 2013 Dodge Ram 2500 and 3500 trucks manufactured January 7, 2013, through March 6, 2013. The engine cover may trap an excessive amount of heat under the cover.

    Consequence, in the NHTSA record

    The excessive heat under the engine cover may result in an under hood fire.

    Remedy, in the NHTSA record

    Chrysler will notify owners, and dealers will replace the existing engine cover with one that is a different design, free of charge. An interim letter was mailed on May 31, 2013. A second letter was mailed to owners with instructions on how to obtain the free remedy on August 15, 2013. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is N19.

    Report filed by Chrysler Group LLC. Manufacturer campaign number N19. Owner notification date in the NHTSA record: 15 Aug 2013.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

• 2013 Ram 3500
• All 2013 vehicles

The table shows the 10 components with the most mentions, of 20.

Complaints that report a crash

0

Complaints that report a fire

4

Injuries in the complaints

1

Deaths in the complaints

0

Date of the newest complaint

21 Mar 2019

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20071
2. 20081
3. 20092
4. 201316
5. 201415
6. 201514
7. 201614
8. 201712
9. 201810
10. 201914
11. 202011
12. 20219
13. 202212
14. 20235
15. 20242
16. 20255
17. 20264

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Ram 3500: all model years
• Ram: 10 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
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• NHTSA page of the 2013 Ram 3500The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2013 Ram 3500?

8,044,700 units in 16 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Ram 3500 have for all model years?

NHTSA lists 62 recall campaigns for the Ram 3500, model years 2007 to 2026. 16 of them name the 2013 model year.

Which component do the complaints about the 2013 Ram 3500 name most often?

Steering: 27 of 143 component mentions, or 188.8 per 1,000. For all 2013 vehicles the figure is 75.2 per 1,000.

Is an NHTSA investigation of the 2013 Ram 3500 open?

1 investigation has no closing date in the NHTSA file, of 3 that name this model year.