Recall Register

2017 MCI J4500: recalls and complaints

NHTSA lists 8 recall campaigns for the 2017 MCI J4500. The newest campaign is 25V853000. NHTSA received the report on 10 Dec 2025. The NHTSA record gives the component Structure / Body / Door. NHTSA has no complaint on file for this model year. 1 NHTSA investigation names this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V853000, in the NHTSA record

MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

8 campaigns, newest first. 25,369 units in total.

  • 25V853000Structure / Body / Door
  • 21V748000Electrical System
  • 21V364000Fuel System, Diesel / Fuel Injection System / Fuel Rail
  • 20V526000Engine and Engine Cooling / Cooling System / Hoses/Lines/Piping/Fittings
  • 20V242000Seat Belts
  • 20V233000Service Brakes, Air / Supply / Hoses, Lines/Piping, and Fittings
  • 17V360000Service Brakes, Air
  • 16V702000Service Brakes, Air

  1. 25V853000Received . 15,454 units.

    Structure / Body / Door

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
    Consequence, in the NHTSA record
    The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

    Report filed by Motor Coach Industries, Inc. Manufacturer campaign number 22-005. Owner notification date in the NHTSA record: .

  2. 21V748000Received . 2,455 units.

    Electrical System

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
    Consequence, in the NHTSA record
    MDP circuit board failure can result in a fire or an unexpected vehicle shutdown, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI Service Centers will remove the MDP and install a new main disconnect and circuit breaker panel, free of charge. Owner notification letters were mailed November 12, 2021. Owners may contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-010.

    Report filed by Motor Coach Industries. Manufacturer campaign number R21-010. Owner notification date in the NHTSA record: .

  3. 21V364000Received . 1,845 units.

    Fuel System, Diesel / Fuel Injection System / Fuel Rail

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
    Consequence, in the NHTSA record
    A fuel leak in the presence of an ignition source increases the risk of a fire.
    Remedy, in the NHTSA record
    Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-009.

    Report filed by Motor Coach Industries. Manufacturer campaign number R21-009. Owner notification date in the NHTSA record: .

  4. 20V526000Received . 1,561 units.

    Engine and Engine Cooling / Cooling System / Hoses/Lines/Piping/Fittings

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2017-2020 J4500 motor coaches. The coolant hose may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway.
    Consequence, in the NHTSA record
    The spilled coolant may increase the risk of a crash. Additionally, transferring passengers from the disabled bus can increase their risk of injury.
    Remedy, in the NHTSA record
    MCI will notify owners, and dealers will replace the coolant hose, free of charge. The recall began October 30, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 486.

    Report filed by Motor Coach Industries. Manufacturer campaign number SB 486. Owner notification date in the NHTSA record: .

  5. 20V242000Received . 641 units.

    Seat Belts

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 208, "Occupant Crash Protection," and number 209, "Seat Belt Assemblies."
    Consequence, in the NHTSA record
    Inability to use the seat belt may increase the risk of injury in the event of a crash.
    Remedy, in the NHTSA record
    MCI will notify the affected owners, and dealers will inspect and replace the seat belts, as necessary, free of charge. MCI issued owners an interim notification June 26, 2020. The recall began January 13, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 482.

    Report filed by Motor Coach Industries. Manufacturer campaign number SB 482. Owner notification date in the NHTSA record: .

  6. 20V233000Received . 2,272 units.

    Service Brakes, Air / Supply / Hoses, Lines/Piping, and Fittings

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain model year 2014-2019 J4500 and 2018-2019 J3500 motor coaches. The brake hoses may crack or otherwise fail resulting in an air leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
    Consequence, in the NHTSA record
    A leaking brake hose could cause a delay in the actuation time of the front brake, which would increase vehicle's stopping distance and increase the risk of a crash.
    Remedy, in the NHTSA record
    MCI will notify owners to inspect the brake hoses and replace any hoses that are leaking or otherwise damaged. MCI will reimburse owners for the cost of the inspection, and will provide replacement parts as necessary, free of charge. The recall began June 26, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 481.

    Report filed by Motor Coach Industries. Manufacturer campaign number SB 481. Owner notification date in the NHTSA record: .

  7. 17V360000Received . 1,100 units.

    Service Brakes, Air

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2014-2017 J4500 motor coaches equipped with ZF front axles. In the affected vehicles, the front brake hose routing clamps may have been over-tightened, possibly damaging the brake hose wall reinforcement. If the brake hose wall reinforcement is damaged, the brake hose may leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
    Consequence, in the NHTSA record
    If the front brake hoses leak, the distance needed to stop the vehicle may be lengthened, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI will notify owners, and dealers will inspect the clamp tightness, replacing any damaged brake hoses, as necessary, free of charge. The recall began on July 14, 2017. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 454.

    Report filed by Motor Coach Industries. Manufacturer campaign number SB 454. Owner notification date in the NHTSA record: .

  8. 16V702000Received . 41 units.

    Service Brakes, Air

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain model year 2017 J4500 motorcoaches manufactured March 14, 2016, to August 23, 2016. The affected vehicles may experience a multiplexing programming error that will not provide any visual or audible warnings if the vehicle's primary service brake air reservoir system has low pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
    Consequence, in the NHTSA record
    If the driver is unaware that the service brakes have low air pressure, the brakes may apply automatically, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI will notify owners, and dealers will correct the programming of the multiplexing system, free of charge. The recall began on October 18, 2016. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 439.

    Report filed by Motor Coach Industries. Manufacturer campaign number SB 439. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

NHTSA investigations that name the 2017 MCI J4500
NumberTypeSubjectComponentOpenedClosedCampaign
PE20001Preliminary evaluationSupply and return heater hose ruptureEngine and Engine Cooling / Cooling System / Hoses/Lines/Piping/Fittings13 Mar 202021 Sep 202020V526000

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20018
  2. 20027
  3. 20039
  4. 20048
  5. 20059
  6. 20068
  7. 20078
  8. 200810
  9. 200911
  10. 201011
  11. 201113
  12. 20127
  13. 20137
  14. 201410
  15. 201510
  16. 20167
  17. 20178
  18. 201813
  19. 201912
  20. 20209
  21. 20215
  22. 20251
  23. 20261

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2017 MCI J4500: recalls and complaints. https://recallregister.com/vehicle/mci/j4500/2017/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
30 Sep 2026
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Motor Coach Industries, Inc

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2017 MCI J4500?
25,369 units in 8 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the MCI J4500 have for all model years?
NHTSA lists 47 recall campaigns for the MCI J4500, model years 2001 to 2026. 8 of them name the 2017 model year.
Is an NHTSA investigation of the 2017 MCI J4500 open?
No. The 1 investigation that names this model year has a closing date in the NHTSA file.