2011 MCI J4500: recalls and complaints

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• 25V85300010 Dec 2025Visibility / Glass, Side/Rear
• 21V73700023 Sep 2021Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
• 19V0270007 Jan 2019Steering / Hydraulic Power Assist System
• 16V02000020 Jan 2016Seats
• 14V1720004 Apr 2014Seats
• 13V49800017 Oct 2013Electrical System
• 12V13500030 Mar 2012Visibility / Glass, Side/Rear
• 11V52400026 Oct 2011Electronic Stability Control (ESC)
• 11V45700031 Aug 2011Engine and Engine Cooling
• 11V37900027 Jul 2011Visibility / Rear Window Wiper/Washer / Motor
• 11V19000021 Mar 2011Power Train / Axle Assembly
• 11V1500001 Mar 2011Visibility / Rear Window Wiper/Washer / Motor
• 10V1350006 Apr 2010Visibility / Windshield Wiper/Washer / Motor

1. 25V853000Received 10 Dec 2025. 15,454 units.

   Visibility / Glass, Side/Rear

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."

   Consequence, in the NHTSA record

   The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.

   Remedy, in the NHTSA record

   MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

   Report filed by Motor Coach Industries, Inc. Manufacturer campaign number 22-005. Owner notification date in the NHTSA record: 4 Feb 2026.

2. 21V737000Received 23 Sep 2021. 510 units.

   Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain 2005-2009 E4500 and 2005-2012 J4500 motorcoaches equipped with Ricon Baylift Wheelchair Lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems," and number 404, "Platform lift installations."

   Consequence, in the NHTSA record

   In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

   Remedy, in the NHTSA record

   Ricon will reinforce the outer barrier with additional supports, free of charge. Owner notification letters were mailed on October 18, 2021. Owners may contact the Ricon's Customer Service at (800) 322-2884, or email Ricon’s Recall Coordinator, at admin21e068@Wabtec.com or by locating the nearest Ricon servicing dealer using the locator on the Ricon website – www.riconcorp.com. Owners may also contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-024.

   Report filed by Motor Coach Industries. Manufacturer campaign number R21-024. Owner notification date in the NHTSA record: 18 Oct 2021.

3. 19V027000Received 7 Jan 2019. 2,089 units.

   Steering / Hydraulic Power Assist System

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.

   Consequence, in the NHTSA record

   Loss of steering control may increase the risk of a crash.

   Remedy, in the NHTSA record

   MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.

   Report filed by Motor Coach Industries. Manufacturer campaign number SB 469. Owner notification date in the NHTSA record: 14 May 2021.

4. 16V020000Received 20 Jan 2016. 607 units.

   Seats

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain model year 2011-2013 and 2015 J4500 coaches manufactured November 18, 2011, to July 10, 2015, 2011-2012 and 2014-2015 D4000 coaches manufactured manufactured September 24, 2010, to September 5, 2015, 2011-2013 and 2015-2016 D4005 coaches manufactured January 17, 2011, to November 23, 2015, 2012-2014 and 2016 D4000ISTV coaches manufactured July 18, 2012, to December 2, 2015, 2010-2016 D4500 coaches manufactured April 15, 2010, to December 18, 2015 and 2011-2016 D4505 coaches manufactured December 15, 2010, to December 4, 2015. The affected buses are equipped with certain Recaro Ergo-M Commercial Bus Driver Seats that have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.

   Consequence, in the NHTSA record

   If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.

   Remedy, in the NHTSA record

   MCI will notify owners and dealers will inspect the seats and determined if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 15, 2016. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is SB 431.

   Report filed by Motor Coach Industries. Manufacturer campaign number SB 431. Owner notification date in the NHTSA record: 15 Feb 2016.

5. 14V172000Received 4 Apr 2014. 957 units.

   Seats

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.

   Consequence, in the NHTSA record

   In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.

   Remedy, in the NHTSA record

   MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.

   Report filed by Motor Coach Industries. Manufacturer campaign number 408. Owner notification date in the NHTSA record: 9 May 2014.

6. 13V498000Received 17 Oct 2013. 10,016 units.

   Electrical System

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

   Consequence, in the NHTSA record

   Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

   Remedy, in the NHTSA record

   MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.

   Report filed by Motor Coach Industries. Manufacturer campaign number 401. Owner notification date in the NHTSA record: 4 Feb 2014.

7. 12V135000Received 30 Mar 2012. 615 units.

   Visibility / Glass, Side/Rear

   Defect, in the NHTSA record

   Motor coach industries, INC (mci) is recalling certain model year 2009-2012 j motor coaches. Due to inadequate bonding, the transom windows (the rear-most windows on each side), may detach from the coach.

   Consequence, in the NHTSA record

   A transom window may detach without warning, increasing the risk of personal injury or property damage.

   Remedy, in the NHTSA record

   Mci will notify owners, and dealers will install mechanical retention clips on the transom windows, free of charge. The safety recall began on june 5, 2012. Owners may contact mci at 1-800-241-2947.

   Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 369. Owner notification date in the NHTSA record: 5 Jun 2012.

8. 11V524000Received 26 Oct 2011. 1,962 units.

   Electronic Stability Control (ESC)

   Defect, in the NHTSA record

   Motor coach industries (mci) is recalling certain model year 2003, and 2007-2012 e and j models along with model year 2007-2012 d4000, d4005, d4500, d4505, d4000istv motor coaches equipped with meritor wabco electronic stability control (ESC) modules, manufactured from october 2002, through october 2011. Under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation of the electronic stability control (ESC) system. This might cause the ESC to perceive an over steering situation and therefore apply the outer wheel brake on the front axle until the vehicle is perceived to be stable.

   Consequence, in the NHTSA record

   If the driver is slow to react during this ESC intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Mci will notify owners and replace the control module free of charge. The safety recall began on january 4, 2012. Owners may contact mci customer service at 1-800-241-2947.

   Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: 4 Jan 2012.

9. 11V457000Received 31 Aug 2011. 10 units.

   Engine and Engine Cooling

   Defect, in the NHTSA record

   Motor coach industries, INC. (mci) is recalling certain model year 2011 e4500 and j4500 motor coaches manufactured from december 2010 through january 2011, equipped with a cummins isx 11.9 diesel engine. The v-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet cone sections to the diesel oxidation catalyst (doc)/diesel particulate filter (dpf) include a t-bolt which can fracture and fail when subjected to stress or load. A fracture or failure of the t-bolt may cause the clamp to loosen and the inlet or outlet sections attached to the doc/dpf housing to disconnect.

   Consequence, in the NHTSA record

   If the inlet or outlet sections disconnect, hot exhaust gases can vent prior to exiting the tailpipe, creating the risk of combustion and a fire. If both clamps fail, there is a risk in some applications that the doc/dpf housing may detach completely, creating a road hazard.

   Remedy, in the NHTSA record

   Mci will notify owners, and repairs will be performed by authorized cummins dealers free of charge. The safety recall began on september 19, 2011. Owners may contact mci at 1-800-241-2947 or cummins at 1-812-377-5000 for more information.

   Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 364. Owner notification date in the NHTSA record: 19 Sep 2011.

10. 11V379000Received 27 Jul 2011. 300 units.

    Visibility / Rear Window Wiper/Washer / Motor

    Defect, in the NHTSA record

    Mci is recalling certain model year 2011 mci e4500, and j4500, motor coaches manufactured from september 2010 through july 2011, equipped with a doga windshield wiper motor. An underrated fuse may have been installed at the factory, which could blow, resulting in the windshield wipers not operating.

    Consequence, in the NHTSA record

    The driver's visibility may be reduced, which in turn could result in a crash or otherwise cause personal injury or property damage.

    Remedy, in the NHTSA record

    Dealers will inspect the fuse and replace any underrated fuses that may have been installed. This service will be performed free of charge. The safety recall began on august 3, 2011. Owners may contact mci customer service at 1-800-241-2947.

    Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: 3 Aug 2011.

11. 11V190000Received 21 Mar 2011. 51 units.

    Power Train / Axle Assembly

    Defect, in the NHTSA record

    Mci is recalling certain model year 2011 mci j4500 motor coaches manufactured from december 1, 2010 through february 28, 2011, and equipped with arvinmeritor mc16 and mc16 type tag axle assemblies. The bolts used to connect the axle housing to the spindle of the axle may not have been properly heat treated, resulting in potentially compromised hardness and strength that, in turn, could lead to reduced joint integrity.

    Consequence, in the NHTSA record

    Reduced joint strength of the spindle of the axle could result in a vehicle crash.

    Remedy, in the NHTSA record

    Arvinmeritor is working with mci to identify and notify owners and repairs will be performed free of charge. The safety recall began on april 14, 2011. Owners may contact arvinmeritor at 1-248-435-1725 or mci customer service at 1-800-241-2947.

    Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 358. Owner notification date in the NHTSA record: 14 Apr 2011.

12. 11V150000Received 1 Mar 2011. 144 units.

    Visibility / Rear Window Wiper/Washer / Motor

    Defect, in the NHTSA record

    Mci is recalling certain model year 2011 mci j4500, e4500, and j4500c motor coaches manufactured from may 1, 2010 through january 31, 2011, and equipped with doga windshield wipers. Certain wires may have been incorrectly installed by mci at the factory which could result in the windshield wipers failing to operate.

    Consequence, in the NHTSA record

    The driver's field of view may be reduced, which in turn could result in a crash or otherwise cause personal injury or property damage.

    Remedy, in the NHTSA record

    Dealers will inspect the windshield wipers and connect any wires that were improperly installed. This service will be performed free of charge. The safety recall began on march 14, 2011. Owners may contact mci customer service at 1-800-241-2947.

    Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 356. Owner notification date in the NHTSA record: 14 Mar 2011.

13. 10V135000Received 6 Apr 2010. 1,261 units.

    Visibility / Windshield Wiper/Washer / Motor

    Defect, in the NHTSA record

    Mci is recalling certain model year 1999-2001, 2007-2011 e4500 and model year 2001-2011 j4500 coaches equipped with doga windshield motors. The windshield wiper motor may fail to operate properly while the wiper system is functioning. If this occurs, the windshield wipers may operate intermittently, operate at a single speed only, or completely stop operating.

    Consequence, in the NHTSA record

    If the windshield wipers stop functioning, the driver's clear field of view may be reduced increasing the risk of a crash.

    Remedy, in the NHTSA record

    Dealers will furnish the parts and labor required to implement the doga-recommended remedies on the affected coaches. This service will be performed free of charge. The safety recall is expected to begin during july 2010. Owners may contact mci customer service at 1-800-241-2947.

    Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: 31 Jul 2010.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

The NHTSA complaint file has no complaint for this model year.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20018
2. 20027
3. 20039
4. 20048
5. 20059
6. 20068
7. 20078
8. 200810
9. 200911
10. 201011
11. 201113
12. 20127
13. 20137
14. 201410
15. 201510
16. 20167
17. 20178
18. 201813
19. 201912
20. 20209
21. 20215
22. 20251
23. 20261

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• MCI J4500: all model years
• MCI: 26 model lines

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• NHTSA page of the 2011 MCI J4500The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2011 MCI J4500?

33,976 units in 13 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the MCI J4500 have for all model years?

NHTSA lists 47 recall campaigns for the MCI J4500, model years 2001 to 2026. 13 of them name the 2011 model year.

Is an NHTSA investigation of the 2011 MCI J4500 open?

The NHTSA investigation file has no investigation that names this model year.