2012 MCI J4500: recalls and complaints

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

• 25V85300010 Dec 2025Structure / Body / Door
• 21V73700023 Sep 2021Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
• 19V0270007 Jan 2019Steering / Hydraulic Power Assist System
• 16V02000020 Jan 2016Seats
• 14V1720004 Apr 2014Seats
• 12V13500030 Mar 2012Visibility / Glass, Side/Rear
• 11V52400026 Oct 2011Electronic Stability Control (ESC)

1. 25V853000Received 10 Dec 2025. 15,454 units.

   Structure / Body / Door

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."

   Consequence, in the NHTSA record

   The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.

   Remedy, in the NHTSA record

   MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

   Report filed by Motor Coach Industries, Inc. Manufacturer campaign number 22-005. Owner notification date in the NHTSA record: 4 Feb 2026.

2. 21V737000Received 23 Sep 2021. 510 units.

   Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain 2005-2009 E4500 and 2005-2012 J4500 motorcoaches equipped with Ricon Baylift Wheelchair Lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems," and number 404, "Platform lift installations."

   Consequence, in the NHTSA record

   In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

   Remedy, in the NHTSA record

   Ricon will reinforce the outer barrier with additional supports, free of charge. Owner notification letters were mailed on October 18, 2021. Owners may contact the Ricon's Customer Service at (800) 322-2884, or email Ricon’s Recall Coordinator, at admin21e068@Wabtec.com or by locating the nearest Ricon servicing dealer using the locator on the Ricon website – www.riconcorp.com. Owners may also contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-024.

   Report filed by Motor Coach Industries. Manufacturer campaign number R21-024. Owner notification date in the NHTSA record: 18 Oct 2021.

3. 19V027000Received 7 Jan 2019. 2,089 units.

   Steering / Hydraulic Power Assist System

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.

   Consequence, in the NHTSA record

   Loss of steering control may increase the risk of a crash.

   Remedy, in the NHTSA record

   MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.

   Report filed by Motor Coach Industries. Manufacturer campaign number SB 469. Owner notification date in the NHTSA record: 14 May 2021.

4. 16V020000Received 20 Jan 2016. 607 units.

   Seats

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain model year 2011-2013 and 2015 J4500 coaches manufactured November 18, 2011, to July 10, 2015, 2011-2012 and 2014-2015 D4000 coaches manufactured manufactured September 24, 2010, to September 5, 2015, 2011-2013 and 2015-2016 D4005 coaches manufactured January 17, 2011, to November 23, 2015, 2012-2014 and 2016 D4000ISTV coaches manufactured July 18, 2012, to December 2, 2015, 2010-2016 D4500 coaches manufactured April 15, 2010, to December 18, 2015 and 2011-2016 D4505 coaches manufactured December 15, 2010, to December 4, 2015. The affected buses are equipped with certain Recaro Ergo-M Commercial Bus Driver Seats that have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.

   Consequence, in the NHTSA record

   If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.

   Remedy, in the NHTSA record

   MCI will notify owners and dealers will inspect the seats and determined if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 15, 2016. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is SB 431.

   Report filed by Motor Coach Industries. Manufacturer campaign number SB 431. Owner notification date in the NHTSA record: 15 Feb 2016.

5. 14V172000Received 4 Apr 2014. 957 units.

   Seats

   Defect, in the NHTSA record

   Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.

   Consequence, in the NHTSA record

   In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.

   Remedy, in the NHTSA record

   MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.

   Report filed by Motor Coach Industries. Manufacturer campaign number 408. Owner notification date in the NHTSA record: 9 May 2014.

6. 12V135000Received 30 Mar 2012. 615 units.

   Visibility / Glass, Side/Rear

   Defect, in the NHTSA record

   Motor coach industries, INC (mci) is recalling certain model year 2009-2012 j motor coaches. Due to inadequate bonding, the transom windows (the rear-most windows on each side), may detach from the coach.

   Consequence, in the NHTSA record

   A transom window may detach without warning, increasing the risk of personal injury or property damage.

   Remedy, in the NHTSA record

   Mci will notify owners, and dealers will install mechanical retention clips on the transom windows, free of charge. The safety recall began on june 5, 2012. Owners may contact mci at 1-800-241-2947.

   Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 369. Owner notification date in the NHTSA record: 5 Jun 2012.

7. 11V524000Received 26 Oct 2011. 1,962 units.

   Electronic Stability Control (ESC)

   Defect, in the NHTSA record

   Motor coach industries (mci) is recalling certain model year 2003, and 2007-2012 e and j models along with model year 2007-2012 d4000, d4005, d4500, d4505, d4000istv motor coaches equipped with meritor wabco electronic stability control (ESC) modules, manufactured from october 2002, through october 2011. Under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation of the electronic stability control (ESC) system. This might cause the ESC to perceive an over steering situation and therefore apply the outer wheel brake on the front axle until the vehicle is perceived to be stable.

   Consequence, in the NHTSA record

   If the driver is slow to react during this ESC intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Mci will notify owners and replace the control module free of charge. The safety recall began on january 4, 2012. Owners may contact mci customer service at 1-800-241-2947.

   Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: 4 Jan 2012.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

Complaints that report a crash

0

Complaints that report a fire

0

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

31 May 2013

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20018
2. 20027
3. 20039
4. 20048
5. 20059
6. 20068
7. 20078
8. 200810
9. 200911
10. 201011
11. 201113
12. 20127
13. 20137
14. 201410
15. 201510
16. 20167
17. 20178
18. 201813
19. 201912
20. 20209
21. 20215
22. 20251
23. 20261

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• MCI J4500: all model years
• MCI: 26 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2012 MCI J4500The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2012 MCI J4500?

22,194 units in 7 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the MCI J4500 have for all model years?

NHTSA lists 47 recall campaigns for the MCI J4500, model years 2001 to 2026. 7 of them name the 2012 model year.

Which component do the complaints about the 2012 MCI J4500 name most often?

Engine and Engine Cooling: 1 of 1 component mention.

Is an NHTSA investigation of the 2012 MCI J4500 open?

The NHTSA investigation file has no investigation that names this model year.