2021 Volvo Bus 9700: recalls and complaints
NHTSA lists 4 recall campaigns for the 2021 Volvo Bus 9700. The newest campaign is 26V600000. NHTSA received the report on 18 Sep 2026. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has no complaint on file for this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 26V600000, in the NHTSA record
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
4 campaigns, newest first. 2,555 units in total.
- 26V600000Equipment / Other / Labels
- 23V890000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- 21V717000Exterior Lighting / Headlights / Bulbs
- 21V597000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
26V600000Received . 1,236 units.
Equipment / Other / Labels
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
- Consequence, in the NHTSA record
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
- Remedy, in the NHTSA record
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR26-84.
23V890000Received . 193 units.
Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
- Consequence, in the NHTSA record
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
- Remedy, in the NHTSA record
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR24-81. Owner notification date in the NHTSA record: .
21V717000Received . 860 units.
Exterior Lighting / Headlights / Bulbs
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence, in the NHTSA record
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
- Remedy, in the NHTSA record
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-85. Owner notification date in the NHTSA record: .
21V597000Received . 266 units.
Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
- Consequence, in the NHTSA record
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
- Remedy, in the NHTSA record
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-84. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
The NHTSA complaint file has no complaint for this model year.
Investigations
The NHTSA investigation file has no investigation that names this model year.
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2021 Volvo Bus 9700The recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2021 Volvo Bus 9700: recalls and complaints. https://recallregister.com/vehicle/volvo-bus/9700/2021/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 29 Sep 2026
- Complaint file through
- 29 Mar 2018
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Volvo Bus Corporation
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2021 Volvo Bus 9700?
- 2,555 units in 4 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Volvo Bus 9700 have for all model years?
- NHTSA lists 32 recall campaigns for the Volvo Bus 9700, model years 2008 to 2025. 4 of them name the 2021 model year.
- Is an NHTSA investigation of the 2021 Volvo Bus 9700 open?
- The NHTSA investigation file has no investigation that names this model year.