Recall Register

2016 Volvo Bus 9700: recalls and complaints

NHTSA lists 9 recall campaigns for the 2016 Volvo Bus 9700. The newest campaign is 26V600000. NHTSA received the report on 18 Sep 2026. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has no complaint on file for this model year. 1 NHTSA investigation names this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 26V600000, in the NHTSA record

Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

9 campaigns, newest first. 4,236 units in total.

  • 26V600000Equipment / Other / Labels
  • 23V890000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
  • 21V717000Exterior Lighting / Headlights / Bulbs
  • 21V597000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
  • 20V803000Power Train / Automatic Transmission
  • 19V119000Equipment
  • 17V845000Electrical System / Wiring
  • 17V173000Electrical System / Wiring
  • 16V836000Electrical System / Wiring / Fuses and Circuit Breakers

  1. 26V600000Received . 1,236 units.

    Equipment / Other / Labels

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
    Consequence, in the NHTSA record
    The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
    Remedy, in the NHTSA record
    Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR26-84.

  2. 23V890000Received . 193 units.

    Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
    Consequence, in the NHTSA record
    Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
    Remedy, in the NHTSA record
    Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR24-81. Owner notification date in the NHTSA record: .

  3. 21V717000Received . 860 units.

    Exterior Lighting / Headlights / Bulbs

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
    Consequence, in the NHTSA record
    Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-85. Owner notification date in the NHTSA record: .

  4. 21V597000Received . 266 units.

    Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
    Consequence, in the NHTSA record
    In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
    Remedy, in the NHTSA record
    Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-84. Owner notification date in the NHTSA record: .

  5. 20V803000Received . 553 units.

    Power Train / Automatic Transmission

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
    Consequence, in the NHTSA record
    A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-81; SR21-80. Owner notification date in the NHTSA record: .

  6. 19V119000Received . 316 units.

    Equipment

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
    Consequence, in the NHTSA record
    If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR19-83.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR19-03. Owner notification date in the NHTSA record: .

  7. 17V845000Received . 159 units.

    Electrical System / Wiring

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.
    Consequence, in the NHTSA record
    The power cable and fuse box can overheat, increasing the risk of a fire.
    Remedy, in the NHTSA record
    Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2, 2018. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-85.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR17-85. Owner notification date in the NHTSA record: .

  8. 17V173000Received . 70 units.

    Electrical System / Wiring

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall.
    Consequence, in the NHTSA record
    An unexpected engine shutdown increases the risk of a crash.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service 1-877-773-8678. Volvo Bus' number for this recall is SR17-80. Note: The affected vehicles were previously remedied for a similar issue under recall 16V836, however, this recall requires additional repairs to ensure that the power feed relay will not fail.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR17-80. Owner notification date in the NHTSA record: .

  9. 16V836000Received . 583 units.

    Electrical System / Wiring / Fuses and Circuit Breakers

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
    Consequence, in the NHTSA record
    An unexpected engine shutdown increases the risk of a crash.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR16-86. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

NHTSA investigations that name the 2016 Volvo Bus 9700
NumberTypeSubjectComponentOpenedClosedCampaign
EQ19001InvestigationSeat Belt Buckle Casings may FailSeat Belts / Front / Buckle Assembly2 Jul 201920 Aug 2025

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20082
  2. 200914
  3. 201014
  4. 201113
  5. 201211
  6. 201312
  7. 20146
  8. 20157
  9. 20169
  10. 201710
  11. 20189
  12. 20196
  13. 20208
  14. 20214
  15. 20222
  16. 20235
  17. 20244
  18. 20253

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2016 Volvo Bus 9700: recalls and complaints. https://recallregister.com/vehicle/volvo-bus/9700/2016/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
29 Mar 2018
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Volvo Bus Corporation

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2016 Volvo Bus 9700?
4,236 units in 9 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Volvo Bus 9700 have for all model years?
NHTSA lists 32 recall campaigns for the Volvo Bus 9700, model years 2008 to 2025. 9 of them name the 2016 model year.
Is an NHTSA investigation of the 2016 Volvo Bus 9700 open?
No. The 1 investigation that names this model year has a closing date in the NHTSA file.