Recall Register

2019 Volvo Bus 9700: recalls and complaints

NHTSA lists 6 recall campaigns for the 2019 Volvo Bus 9700. The newest campaign is 26V600000. NHTSA received the report on 18 Sep 2026. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has no complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 26V600000, in the NHTSA record

Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

6 campaigns, newest first. 3,142 units in total.

  • 26V600000Equipment / Other / Labels
  • 23V890000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
  • 21V717000Exterior Lighting / Headlights / Bulbs
  • 21V597000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
  • 20V803000Power Train / Automatic Transmission
  • 19V724000Seat Belts

  1. 26V600000Received . 1,236 units.

    Equipment / Other / Labels

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
    Consequence, in the NHTSA record
    The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
    Remedy, in the NHTSA record
    Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR26-84.

  2. 23V890000Received . 193 units.

    Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
    Consequence, in the NHTSA record
    Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
    Remedy, in the NHTSA record
    Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR24-81. Owner notification date in the NHTSA record: .

  3. 21V717000Received . 860 units.

    Exterior Lighting / Headlights / Bulbs

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
    Consequence, in the NHTSA record
    Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-85. Owner notification date in the NHTSA record: .

  4. 21V597000Received . 266 units.

    Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
    Consequence, in the NHTSA record
    In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
    Remedy, in the NHTSA record
    Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-84. Owner notification date in the NHTSA record: .

  5. 20V803000Received . 553 units.

    Power Train / Automatic Transmission

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
    Consequence, in the NHTSA record
    A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-81; SR21-80. Owner notification date in the NHTSA record: .

  6. 19V724000Received . 34 units.

    Seat Belts

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
    Consequence, in the NHTSA record
    In the event of a crash, a passenger that does not remain properly restrained has an increased risk of injury.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and dealers will add reinforcement to the passenger seats, free of charge. The recall began December 11, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20082
  2. 200914
  3. 201014
  4. 201113
  5. 201211
  6. 201312
  7. 20146
  8. 20157
  9. 20169
  10. 201710
  11. 20189
  12. 20196
  13. 20208
  14. 20214
  15. 20222
  16. 20235
  17. 20244
  18. 20253

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2019 Volvo Bus 9700: recalls and complaints. https://recallregister.com/vehicle/volvo-bus/9700/2019/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
30 Sep 2026
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Volvo Bus Corporation

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2019 Volvo Bus 9700?
3,142 units in 6 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Volvo Bus 9700 have for all model years?
NHTSA lists 32 recall campaigns for the Volvo Bus 9700, model years 2008 to 2025. 6 of them name the 2019 model year.
Is an NHTSA investigation of the 2019 Volvo Bus 9700 open?
The NHTSA investigation file has no investigation that names this model year.