2009 Volvo Bus 9700: recalls and complaints
NHTSA lists 14 recall campaigns for the 2009 Volvo Bus 9700. The newest campaign is 26V600000. NHTSA received the report on 18 Sep 2026. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has no complaint on file for this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 26V600000, in the NHTSA record
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
14 campaigns, newest first. 4,217 units in total.
- 26V600000Equipment / Other / Labels
- 21V717000Exterior Lighting / Headlights / Bulbs
- 21V597000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- 16V836000Electrical System / Wiring / Fuses and Circuit Breakers
- 15V604000Engine and Engine Cooling / Exhaust System
- 14V091000Seats
- 13V591000Structure / Body
- 13V171000Electrical System / Software
- 12V539000Equipment
- 12V450000Engine and Engine Cooling / Cooling System / Fan
- 12V313000Seats
- 12V295000Electrical System / Software
- 12V205000Visibility
- 11V364000Electrical System / Wiring / Fuses and Circuit Breakers
26V600000Received . 1,236 units.
Equipment / Other / Labels
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
- Consequence, in the NHTSA record
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
- Remedy, in the NHTSA record
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR26-84.
21V717000Received . 860 units.
Exterior Lighting / Headlights / Bulbs
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence, in the NHTSA record
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
- Remedy, in the NHTSA record
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-85. Owner notification date in the NHTSA record: .
21V597000Received . 266 units.
Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
- Consequence, in the NHTSA record
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
- Remedy, in the NHTSA record
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-84. Owner notification date in the NHTSA record: .
16V836000Received . 583 units.
Electrical System / Wiring / Fuses and Circuit Breakers
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
- Consequence, in the NHTSA record
An unexpected engine shutdown increases the risk of a crash.
- Remedy, in the NHTSA record
Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR16-86. Owner notification date in the NHTSA record: .
15V604000Received . 205 units.
Engine and Engine Cooling / Exhaust System
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.
- Consequence, in the NHTSA record
If hot exhaust gas contacts other components or materials, it can increase the risk of a fire.
- Remedy, in the NHTSA record
Volvo will notify owners, and dealers will replace the exhaust clamp, free of charge. The recall began on November 11, 2015. Owners may contact Volvo Bus at 1-866-870-2046. Volvo's number for this recall is SR15-85.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR15-85. Owner notification date in the NHTSA record: .
14V091000Received . 121 units.
Seats
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch properly.
- Consequence, in the NHTSA record
If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.
- Remedy, in the NHTSA record
Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's number associated with this recall is SR14-82.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR14-82. Owner notification date in the NHTSA record: .
13V591000Received . 10 units.
Structure / Body
- Defect, in the NHTSA record
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2010 9700 motor coaches modified January 11, 2012, through September 18, 2012 to provide wheel chair access. After being altered, the buses have an insufficient number of emergency exit windows on the passenger side of the bus. As such, these buses fail to conform with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 217, "Bus Emergency Exits and Window Retention and Release."
- Consequence, in the NHTSA record
In the event of an emergency, an insufficient number of emergency exits may delay an occupants egress of the bus, increasing the risk of personal injury.
- Remedy, in the NHTSA record
Volvo will notify owners and dealers will install an additional emergency exit window, free of charge. The recall began on January 16, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's recall number is SR13-92.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR13-92. Owner notification date in the NHTSA record: .
13V171000Received . 285 units.
Electrical System / Software
- Defect, in the NHTSA record
Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.
- Consequence, in the NHTSA record
The driver may lose the ability to control the bus's speed, increasing the risk of a crash.
- Remedy, in the NHTSA record
Volvo Bus will notify owners and dealers will remedy the software calibrations in the affected coaches, free of charge. The recall is expected to begin by July 1, 2013. Owners may contact Volvo Bus at 1-336-393-2000. Volvo Bus's recall campaign number is SR13-80.
Report filed by Volvo Bus Corporation. Manufacturer campaign number SR13-80.
12V539000Received . 44 units.
Equipment
- Defect, in the NHTSA record
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.
- Consequence, in the NHTSA record
With either the maintenance safety pins missing or not able to be used, the wheelchair lift may not be safely stowed in place, increasing the risk of injury to those working on, or around, the lift.
- Remedy, in the NHTSA record
Prevost will notify owners, and dealers will add the safety pins and/or verify that they work properly, as needed, free of charge. The safety recall began on February 8, 2013. Owners may contact Prevost at 1-418-883-2888.
Report filed by Prevost Cars, Inc.. Manufacturer campaign number SR12-69. Owner notification date in the NHTSA record: .
12V450000Received . 203 units.
Engine and Engine Cooling / Cooling System / Fan
- Defect, in the NHTSA record
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.
- Consequence, in the NHTSA record
Hydraulic oil sprayed onto hot engine components may result in a vehicle fire.
- Remedy, in the NHTSA record
Prevost will notify owners, and dealers will add a rubber skirt to the hydraulic pipe, free of charge. The safety recall began on October 22, 2012. Owners may contact Prevost at 1-418-883-2888.
Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-65. Owner notification date in the NHTSA record: .
12V313000Received . 165 units.
Seats
- Defect, in the NHTSA record
Prevost is recalling certain model year 2009-2011 volvo 9700 transit buses. During production, the passenger seat wall mounting tracks may have not been properly secured to the structure.
- Consequence, in the NHTSA record
In the event of a crash, there is an increased risk of personal injury to passengers.
- Remedy, in the NHTSA record
Volvo bus will notify owners and dealers will inspect and repair the passenger seat wall tracks free of charge. Owners may contact prevost car INC., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-61. Owner notification date in the NHTSA record: .
12V295000Received . 27 units.
Electrical System / Software
- Defect, in the NHTSA record
Prevost is recalling certain model year 2009-2012 volvo 9700 motor coaches. Due to a software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door is not completely closed.
- Consequence, in the NHTSA record
If this occurs, the vehicle may suddenly stop without warning, increasing the risk of a crash.
- Remedy, in the NHTSA record
Prevost will notify owners and dealers will update the software, free of charge. The safety recall began on july 13, 2012. Owners may contact prevost car INC., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-59. Owner notification date in the NHTSA record: .
12V205000Received . 27 units.
Visibility
- Defect, in the NHTSA record
Prevost car INC. (prevost) is recalling certain model year 2009-2013 volvo 9700 motor coaches. On some vehicles, the quantity of emergency exit windows is insufficient to comply with the requirements of federal motor vehicle safety standard no. 217, “bus emergency exits and window retention and release.”
- Consequence, in the NHTSA record
In the event of an emergency, passengers may be delayed in exiting the vehicle due to limited emergency windows, increasing the risk of personal injury.
- Remedy, in the NHTSA record
Prevost will notify owners, and dealers will install an additional emergency exit window, free of charge. An interim notification will be completed by mid-july 2012. The safety recall began on september 27, 2012. Owners may contact prevost car INC. At 1-866-870-2046 or 1-418-883-2888.
Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-57. Owner notification date in the NHTSA record: .
11V364000Received . 185 units.
Electrical System / Wiring / Fuses and Circuit Breakers
- Defect, in the NHTSA record
Prevost is recalling certain model year 2009-2011 volvo 9700 motor coaches manufactured from october 31, 2008, through july 1, 2011. On some vehicles, there is a possibility of poorly tightened nuts on the front and rear fuse box connections.
- Consequence, in the NHTSA record
There could be interruptions in the electrical supply which may cause the engine to stall without warning. Additionally, the loose connections may create excessive heat which may lead to a fire.
- Remedy, in the NHTSA record
Dealers will inspect the fuse box and perform the necessary repairs free of charge. The safety recall began on july 25, 2011. Owners may contact prevost car INC., service department at 1-866-870-2046 or 1-418-831-5432.
Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR11-52. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
The NHTSA complaint file has no complaint for this model year.
Investigations
The NHTSA investigation file has no investigation that names this model year.
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2009 Volvo Bus 9700The recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2009 Volvo Bus 9700: recalls and complaints. https://recallregister.com/vehicle/volvo-bus/9700/2009/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Volvo Bus Corporation
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2009 Volvo Bus 9700?
- 4,217 units in 14 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Volvo Bus 9700 have for all model years?
- NHTSA lists 32 recall campaigns for the Volvo Bus 9700, model years 2008 to 2025. 14 of them name the 2009 model year.
- Is an NHTSA investigation of the 2009 Volvo Bus 9700 open?
- The NHTSA investigation file has no investigation that names this model year.