Recall Register

2012 Volvo Bus 9700: recalls and complaints

NHTSA lists 11 recall campaigns for the 2012 Volvo Bus 9700. The newest campaign is 26V600000. NHTSA received the report on 18 Sep 2026. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has no complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 26V600000, in the NHTSA record

Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

11 campaigns, newest first. 3,857 units in total.

  • 26V600000Equipment / Other / Labels
  • 21V717000Exterior Lighting / Headlights / Bulbs
  • 21V597000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
  • 16V836000Electrical System / Wiring / Fuses and Circuit Breakers
  • 15V604000Engine and Engine Cooling / Exhaust System
  • 14V091000Seats
  • 13V171000Electrical System / Software
  • 12V539000Equipment
  • 12V450000Engine and Engine Cooling / Cooling System / Fan
  • 12V295000Electrical System / Software
  • 12V205000Visibility

  1. 26V600000Received . 1,236 units.

    Equipment / Other / Labels

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
    Consequence, in the NHTSA record
    The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
    Remedy, in the NHTSA record
    Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR26-84.

  2. 21V717000Received . 860 units.

    Exterior Lighting / Headlights / Bulbs

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
    Consequence, in the NHTSA record
    Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-85. Owner notification date in the NHTSA record: .

  3. 21V597000Received . 266 units.

    Equipment Adaptive/Mobility / Wheelchair Lift/Ramp

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
    Consequence, in the NHTSA record
    In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
    Remedy, in the NHTSA record
    Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR21-84. Owner notification date in the NHTSA record: .

  4. 16V836000Received . 583 units.

    Electrical System / Wiring / Fuses and Circuit Breakers

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
    Consequence, in the NHTSA record
    An unexpected engine shutdown increases the risk of a crash.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR16-86. Owner notification date in the NHTSA record: .

  5. 15V604000Received . 205 units.

    Engine and Engine Cooling / Exhaust System

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.
    Consequence, in the NHTSA record
    If hot exhaust gas contacts other components or materials, it can increase the risk of a fire.
    Remedy, in the NHTSA record
    Volvo will notify owners, and dealers will replace the exhaust clamp, free of charge. The recall began on November 11, 2015. Owners may contact Volvo Bus at 1-866-870-2046. Volvo's number for this recall is SR15-85.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR15-85. Owner notification date in the NHTSA record: .

  6. 14V091000Received . 121 units.

    Seats

    Defect, in the NHTSA record
    Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch properly.
    Consequence, in the NHTSA record
    If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.
    Remedy, in the NHTSA record
    Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's number associated with this recall is SR14-82.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR14-82. Owner notification date in the NHTSA record: .

  7. 13V171000Received . 285 units.

    Electrical System / Software

    Defect, in the NHTSA record
    Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.
    Consequence, in the NHTSA record
    The driver may lose the ability to control the bus's speed, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Volvo Bus will notify owners and dealers will remedy the software calibrations in the affected coaches, free of charge. The recall is expected to begin by July 1, 2013. Owners may contact Volvo Bus at 1-336-393-2000. Volvo Bus's recall campaign number is SR13-80.

    Report filed by Volvo Bus Corporation. Manufacturer campaign number SR13-80.

  8. 12V539000Received . 44 units.

    Equipment

    Defect, in the NHTSA record
    Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.
    Consequence, in the NHTSA record
    With either the maintenance safety pins missing or not able to be used, the wheelchair lift may not be safely stowed in place, increasing the risk of injury to those working on, or around, the lift.
    Remedy, in the NHTSA record
    Prevost will notify owners, and dealers will add the safety pins and/or verify that they work properly, as needed, free of charge. The safety recall began on February 8, 2013. Owners may contact Prevost at 1-418-883-2888.

    Report filed by Prevost Cars, Inc.. Manufacturer campaign number SR12-69. Owner notification date in the NHTSA record: .

  9. 12V450000Received . 203 units.

    Engine and Engine Cooling / Cooling System / Fan

    Defect, in the NHTSA record
    Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.
    Consequence, in the NHTSA record
    Hydraulic oil sprayed onto hot engine components may result in a vehicle fire.
    Remedy, in the NHTSA record
    Prevost will notify owners, and dealers will add a rubber skirt to the hydraulic pipe, free of charge. The safety recall began on October 22, 2012. Owners may contact Prevost at 1-418-883-2888.

    Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-65. Owner notification date in the NHTSA record: .

  10. 12V295000Received . 27 units.

    Electrical System / Software

    Defect, in the NHTSA record
    Prevost is recalling certain model year 2009-2012 volvo 9700 motor coaches. Due to a software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door is not completely closed.
    Consequence, in the NHTSA record
    If this occurs, the vehicle may suddenly stop without warning, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Prevost will notify owners and dealers will update the software, free of charge. The safety recall began on july 13, 2012. Owners may contact prevost car INC., service department toll-free at 1-866-870-2046 or 1-418-831-2046.

    Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-59. Owner notification date in the NHTSA record: .

  11. 12V205000Received . 27 units.

    Visibility

    Defect, in the NHTSA record
    Prevost car INC. (prevost) is recalling certain model year 2009-2013 volvo 9700 motor coaches. On some vehicles, the quantity of emergency exit windows is insufficient to comply with the requirements of federal motor vehicle safety standard no. 217, “bus emergency exits and window retention and release.”
    Consequence, in the NHTSA record
    In the event of an emergency, passengers may be delayed in exiting the vehicle due to limited emergency windows, increasing the risk of personal injury.
    Remedy, in the NHTSA record
    Prevost will notify owners, and dealers will install an additional emergency exit window, free of charge. An interim notification will be completed by mid-july 2012. The safety recall began on september 27, 2012. Owners may contact prevost car INC. At 1-866-870-2046 or 1-418-883-2888.

    Report filed by PREVOST CARS, INC.. Manufacturer campaign number SR12-57. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20082
  2. 200914
  3. 201014
  4. 201113
  5. 201211
  6. 201312
  7. 20146
  8. 20157
  9. 20169
  10. 201710
  11. 20189
  12. 20196
  13. 20208
  14. 20214
  15. 20222
  16. 20235
  17. 20244
  18. 20253

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2012 Volvo Bus 9700: recalls and complaints. https://recallregister.com/vehicle/volvo-bus/9700/2012/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
30 Sep 2026
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Volvo Bus Corporation

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2012 Volvo Bus 9700?
3,857 units in 11 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Volvo Bus 9700 have for all model years?
NHTSA lists 32 recall campaigns for the Volvo Bus 9700, model years 2008 to 2025. 11 of them name the 2012 model year.
Is an NHTSA investigation of the 2012 Volvo Bus 9700 open?
The NHTSA investigation file has no investigation that names this model year.