2011 Mazda CX-9: recalls and complaints

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All updates to the register

• 19V78200031 Oct 2019Air Bags / Frontal / Passenger Side / Inflator ModuleAdvisory
• 18V71700012 Oct 2018Air Bags / Frontal / Passenger Side / Inflator ModuleAdvisory
• 17V42900029 Jun 2017Air Bags / Frontal / Passenger Side / Inflator ModuleAdvisory
• 15V45100020 Jul 2015Suspension / Front / Control Arm / Lower Ball Joint

1. 19V782000Received 31 Oct 2019. 69,879 units.

   Air Bags / Frontal / Passenger Side / Inflator ModuleDo-not-drive advisory

   Defect, in the NHTSA record

   Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

   Consequence, in the NHTSA record

   An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

   Remedy, in the NHTSA record

   Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.

   Report filed by Mazda North American Operations. Manufacturer campaign number 1317F. Owner notification date in the NHTSA record: 3 Dec 2019.

2. 18V717000Received 12 Oct 2018. 155,436 units.

   Air Bags / Frontal / Passenger Side / Inflator ModuleDo-not-drive advisory

   Defect, in the NHTSA record

   Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

   Consequence, in the NHTSA record

   An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

   Remedy, in the NHTSA record

   Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

   Report filed by Mazda North American Operations. Manufacturer campaign number 1317F. Owner notification date in the NHTSA record: 9 Nov 2018.

3. 17V429000Received 29 Jun 2017. 205,377 units.

   Air Bags / Frontal / Passenger Side / Inflator ModuleDo-not-drive advisory

   Defect, in the NHTSA record

   Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

   Consequence, in the NHTSA record

   An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

   Remedy, in the NHTSA record

   Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.

   Report filed by Mazda North American Operations. Manufacturer campaign number 1317F. Owner notification date in the NHTSA record: 30 Aug 2017.

4. 15V451000Received 20 Jul 2015. 193,484 units.

   Suspension / Front / Control Arm / Lower Ball Joint

   Defect, in the NHTSA record

   Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

   Consequence, in the NHTSA record

   Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

   Remedy, in the NHTSA record

   Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

   Report filed by Mazda North American Operations. Manufacturer campaign number 8515G. Owner notification date in the NHTSA record: 14 Sep 2015.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

• 2011 Mazda CX-9
• All 2011 vehicles

The table shows the 10 components with the most mentions, of 19.

Complaints that report a crash

5

Complaints that report a fire

3

Injuries in the complaints

2

Deaths in the complaints

0

Date of the newest complaint

13 May 2019

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20074
2. 20085
3. 20096
4. 20106
5. 20114
6. 20124
7. 20134
8. 20143
9. 20152
10. 20160
11. 20170
12. 20182
13. 20192
14. 20201
15. 20211

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Mazda CX-9: all model years
• Mazda: 39 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2011 Mazda CX-9The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2011 Mazda CX-9?

624,176 units in 4 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Mazda CX-9 have for all model years?

NHTSA lists 13 recall campaigns for the Mazda CX-9, model years 2007 to 2021. 4 of them name the 2011 model year.

Which component do the complaints about the 2011 Mazda CX-9 name most often?

Service Brakes: 84 of 167 component mentions, or 503 per 1,000. For all 2011 vehicles the figure is 43.7 per 1,000.

Is an NHTSA investigation of the 2011 Mazda CX-9 open?

No. Each of the 3 investigations that name this model year has a closing date in the NHTSA file.