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Complaints are consumer reports and have not been verified by NHTSA. Recall text is the manufacturer's Part 573 report as filed with NHTSA. Complaint file through 15 May 2019; recall file through 29 Sep 2026.

Recalls by model year:

Recall campaigns

1. 23V877000ENGINEReported 21 Dec 2023 · 79,812 units

   Defect, as filed: Kia America, Inc. (Kia) is recalling certain 2011 Sorento vehicles. An engine compartment fire can occur while driving.

   Consequence: A fire increases the risk of injury.

   Remedy: Dealers will install Knock Sensor Detection System (KSDS) software and replace the engine as necessary, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC291.

   Filed by Kia America, Inc. (manufacturer campaign SC291).

2. 23V652000SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULEReported 25 Sep 2023 · 1,730,192 units

   Park outside advisory

   Defect, as filed: Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.

   Consequence: An engine compartment fire while parked or driving can increase the risk of injury.

   Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.

   Filed by Kia America, Inc. (manufacturer campaign SC284).

3. 15V626000POWER TRAIN:AUTOMATIC TRANSMISSIONReported 6 Oct 2015 · 377,062 units

   Defect, as filed: Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

   Consequence: Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.

   Remedy: Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.

   Filed by Kia Motors America (manufacturer campaign SC124).

4. 13V114000EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCHReported 1 Apr 2013 · 980,377 units

   Defect, as filed: Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.

   Consequence: Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.

   Remedy: Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.

   Filed by Kia Motors Corporation (manufacturer campaign SC098).

5. 11V258000POWER TRAIN:DRIVELINE:DRIVESHAFTReported 25 Apr 2011 · 12,690 units

   Defect, as filed: Kia is recalling certain model year 2011 sorento 2wd vehicles equipped with automatic transmissions and 2.4l engines manufactured from the start of production through may 22, 2010. The intermediate shaft may suffer from noise and excessive wear due to a misalignment of the intermediate shaft with the right side output gear. Continuing to drive the vehicle in this condition leads to the development of a whirring/whining noise and can eventually cause damage to the automatic transmission.

   Consequence: Damage to the transmission may cause loss of motive power, increasing the risk of a crash.

   Remedy: Dealers will replace the right side output gear and intermediate shaft free of charge. The safety recall is expected to begin during may 2011. Owners may contact kia at 1-800-333-4542.

   Filed by KIA MOTORS CORPORATION (manufacturer campaign SC089).

6. 10V599000SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPERReported 24 Nov 2010 · 7,697 units

   Defect, as filed: Kia is recalling certain model year 2011 sorento vehicles manufactured from september 14, 2010, through october 4, 2010. Some of the rear brake calipers may not have been properly machined.

   Consequence: As a result, brake fluid will leak, followed by illumination of the malfunction indicator light indicating the brake fluid level is low and should be checked, then a soft or spongy brake pedal feel, and if not serviced, reduced braking power which could increase the risk of a crash.

   Remedy: Dealers will inspect the rear calipers and replace it if necessary free of charge. The safety recall began on december 10, 2010. Owners may contact kia consumer assistance center at 1-800-333-4542.

   Filed by KIA MOTORS CORPORATION (manufacturer campaign SC087).

7. 10V388000ELECTRICAL SYSTEM:WIRINGReported 31 Aug 2010 · 35,185 units

   Defect, as filed: Kia is recalling certain model year 2010 soul and model year 2011 sorento vehicles manufactured from september 7, 2009 through july 30, 2010. A limited number of wiring harnesses supplied by jci and used for the lighting in the kia soul vehicle's advanced lighting speakers, located in the front door trim panels, and the kia sorento vehicle's interior accent illumination, located in the front and rear door trim panels, may have been improperly soldered.

   Consequence: When the lights are illuminated under certain conditions, an electrical short may occur that can result in a fire.

   Remedy: Dealers will replace the wiring harnesses for the lights in the kia soul vehicle's advanced lighting speakers, and the wiring harness for the kia sorento vehicle's interior accent illumination. This service will be performed free of charge. The safety recall began on september 13, 2010. Owners may contact kia consumer assistance center at 1-800-333-4542.

   Filed by KIA MOTORS CORPORATION (manufacturer campaign SC083).

Each entry links to the NHTSA record. NHTSA states that safety recall repairs are free of charge at an authorised dealer; check a specific vehicle by VIN at nhtsa.gov/recalls.

Complaints by component

Component mentions per 1,000 for the 2011 Kia Sorento (black) against all 2011 model-year vehicles in the file (yellow). A complaint can name more than one component.

999 unique complaints, 1,314 component mentions; 41 injuries and 0 deaths reported by complainants. Complaint narratives are not republished.

Complaints by year received

Investigations

Other Kia Sorento model years

Model years with a single campaign and fewer than 25 complaints have no page here; the NHTSA link opens the agency's record for that year.

All Kia Sorento model years · Kia: 34 model lines

Questions and answers

Provenance

Source: National Highway Traffic Safety Administration, Office of Defects Investigation flat files (recalls, complaints, investigations), public domain, files dated 29 Sep 2026 (recalls) and 15 May 2019 (complaints). Complaints since 1 Jan 1995. Counts are unique complaint numbers per make, model and model year; per-1,000 rates divide a component's mentions by all mentions for the same group. Errors in processing are corrected at the next daily build; see corrections and the methodology.