2020 Chrysler Pacifica Plug-In Hybrid: recalls and complaints
NHTSA advisory: park outsideCampaign 24V538000. NHTSA received the report on . 3,606 units. Hybrid Propulsion System
Remedy of campaign 24V538000, in the NHTSA record
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Park-outside advisory: A mark on a recall campaign in the NHTSA recall file. This site shows the mark as NHTSA sets it.
NHTSA lists 2 recall campaigns for the 2020 Chrysler Pacifica Plug-In Hybrid. The newest campaign is 24V538000. NHTSA received the report on 18 Jul 2024. The NHTSA record gives the component Hybrid Propulsion System. NHTSA has 58 complaints on file for this model year. 2 NHTSA investigations name this model year.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
2 campaigns, newest first. 26,685 units in total.
24V538000Received . 3,606 units.
Hybrid Propulsion SystemPark-outside advisory
- Defect, in the NHTSA record
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence, in the NHTSA record
A vehicle fire increases the risk of injury.
- Remedy, in the NHTSA record
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number 72B. Owner notification date in the NHTSA record: .
20V334000Received . 23,079 units.
Electrical System / Wiring / Interior/Under Dash
- Defect, in the NHTSA record
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
- Consequence, in the NHTSA record
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
- Remedy, in the NHTSA record
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Report filed by Chrysler (FCA US LLC). Manufacturer campaign number W46. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
58 complaints, 107 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.
- 2020 Chrysler Pacifica Plug-In Hybrid
- All 2020 vehicles
| Component | 2020 Pacifica Plug-In Hybrid | All 2020 vehicles | Pacifica Plug-In Hybrid, all years | Mentions |
|---|---|---|---|---|
| Electrical System | 233.6 | 135.8 | 218.9 | 25 |
| Engine | 205.6 | 134.9 | 192.9 | 22 |
| Power Train | 158.9 | 117.7 | 159.6 | 17 |
| Fuel/Propulsion System | 93.5 | 40.4 | 74.2 | 10 |
| Unknown or Other | 65.4 | 115.3 | 87.2 | 7 |
| Service Brakes | 56.1 | 46.4 | 23.2 | 6 |
| Forward Collision Avoidance | 46.7 | 66.1 | 20.4 | 5 |
| Vehicle Speed Control | 37.4 | 23.4 | 33.4 | 4 |
| Seats | 37.4 | 7.9 | 9.3 | 4 |
| Hybrid Propulsion System | 28 | 0.2 | 112.2 | 3 |
The table shows the 10 components with the most mentions, of 13.
- Complaints that report a crash
- 3
- Complaints that report a fire
- 0
- Injuries in the complaints
- 1
- Deaths in the complaints
- 0
- Date of the newest complaint
- 23 May 2025
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| RQ24004 | Recall query | Loss of motive power due to an internal wiring connector short. | Electrical System / Wiring | 27 Feb 2024 | Open | |
| PE22008 | Preliminary evaluation | Transmission fault leading to loss of motive power | Power Train | 22 Jul 2022 | 27 Mar 2024 | 23V010 |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
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Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2020 Chrysler Pacifica Plug-In HybridThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2020 Chrysler Pacifica Plug-In Hybrid: recalls and complaints. https://recallregister.com/vehicle/chrysler/pacifica-plug-in-hybrid/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Chrysler (FCA US, LLC)
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2020 Chrysler Pacifica Plug-In Hybrid?
- 26,685 units in 2 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Chrysler Pacifica Plug-In Hybrid have for all model years?
- NHTSA lists 12 recall campaigns for the Chrysler Pacifica Plug-In Hybrid, model years 2017 to 2026. 2 of them name the 2020 model year.
- Which component do the complaints about the 2020 Chrysler Pacifica Plug-In Hybrid name most often?
- Electrical System: 25 of 107 component mentions, or 233.6 per 1,000. For all 2020 vehicles the figure is 135.8 per 1,000.
- Is an NHTSA investigation of the 2020 Chrysler Pacifica Plug-In Hybrid open?
- 1 investigation has no closing date in the NHTSA file, of 2 that name this model year.