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Complaints are consumer reports and have not been verified by NHTSA. Recall text is the manufacturer's Part 573 report as filed with NHTSA. Complaint file through 15 May 2019; recall file through 29 Sep 2026.

Recalls by model year:

Recall campaigns

1. 16V507000AIR BAGS:SENSOR:OCCUPANT CLASSIFICATIONReported 5 Jul 2016 · 289,254 units

   Defect, as filed: General Motors LLC (GM) is recalling certain model year 2009-2010 Chevrolet Impala vehicles manufactured April 25, 2008 through February 16, 2010. The front passenger seat frame may contact and damage the wires of the passenger presence sensor module.

   Consequence: If the wires are damaged, the passenger presence sensory system may fail to recognize that the passenger seat is occupied, disabling the air bag. Damage may also cause the air bag fuse to short resulting in a loss of all air bags and seat belt pretensions. Both conditions increase the risk of injury during a crash.

   Remedy: GM will notify owners, and dealers will double wrap the wires with anti-abrasion tape and replace damaged wires as necessary, free of charge. The recall began on August 1, 2016. Owners may contact Chevrolet customer service at 1-800-521-7300. GM's recall campaign number is 36110.

   Filed by General Motors LLC (manufacturer campaign 36110); components: air bags:sensor:occupant classification; electrical system:wiring.

2. 14V355000ELECTRICAL SYSTEM:IGNITIONReported 23 Jun 2014 · 3,141,731 units

   Defect, as filed: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

   Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

   Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

   Filed by General Motors LLC (manufacturer campaign 14299).

3. 12V377000SUSPENSION:FRONT:CONTROL ARM:LOWER ARMReported 3 Aug 2012 · 36,413 units

   Defect, as filed: General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

   Consequence: A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

   Remedy: GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

   Filed by GENERAL MOTORS LLC (manufacturer campaign 12104).

4. 10V480000SEAT BELTS:FRONT:ANCHORAGEReported 13 Oct 2010 · 303,100 units

   Defect, as filed: Gm is recalling certain model year 2009-2010 chevrolet impalas for failing to comply with the requirements of federal motor vehicle safety standard no. 210, "seat belt assembly anchorages." the front safety belt webbing may not have been properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door.

   Consequence: The safety belt may not restrain the occupant as intended during a crash, which could result in injury to the occupant.

   Remedy: Dealers will inspect both front safety belts for proper installation of the anchors to the pretensioners and, if necessary, reinstall the anchors. This service will be performed free of charge. The safety recall began on november 5, 2010. Owners may contact chevrolet at 1-800-630-2438 or at the owner center at www.gmownercenter.com.

   Filed by GENERAL MOTORS CORP. (manufacturer campaign 10312).

5. 08V517000AIR BAGS:FRONTALReported 6 Oct 2008 · 79 units

   Defect, as filed: Gm is recalling 79 my 2009 chevrolet impala vehicles. Some of these vehicles have a passenger-side front air bag inflator that could fracture at an inflator tube during a deployment.

   Consequence: During a passenger-side air bag deployment, pieces of the inflator tube could strike and injure vehicle occupants and the air bag cushion would not inflate fully, reducing the capability of the bag to protect the passenger.

   Remedy: Dealers will install a new passenger-side front air bag. The recall began on october 10, 2008. Owners may contact chevrolet at 1-800-630-2438 or through their website at <a href=http://www.gmownercenter.com>http://www.gmownercenter.com</a> .

   Filed by GENERAL MOTORS CORP. (manufacturer campaign 08342).

Each entry links to the NHTSA record. NHTSA states that safety recall repairs are free of charge at an authorised dealer; check a specific vehicle by VIN at nhtsa.gov/recalls.

Complaints by component

Component mentions per 1,000 for the 2009 Chevrolet Impala (black) against all 2009 model-year vehicles in the file (yellow). A complaint can name more than one component.

729 unique complaints, 1,216 component mentions; 39 injuries and 0 deaths reported by complainants. Complaint narratives are not republished.

Complaints by year received

Investigations

No NHTSA Office of Defects Investigation action in the current file names this model year.

Other Chevrolet Impala model years

Model years with a single campaign and fewer than 25 complaints have no page here; the NHTSA link opens the agency's record for that year.

All Chevrolet Impala model years · Chevrolet: 177 model lines

Questions and answers

Provenance

Source: National Highway Traffic Safety Administration, Office of Defects Investigation flat files (recalls, complaints, investigations), public domain, files dated 29 Sep 2026 (recalls) and 15 May 2019 (complaints). Complaints since 1 Jan 1995. Counts are unique complaint numbers per make, model and model year; per-1,000 rates divide a component's mentions by all mentions for the same group. Errors in processing are corrected at the next daily build; see corrections and the methodology.