Recall Register

2020 Thomas Built Buses SAF-T-Liner C2: recalls and complaints

NHTSA lists 16 recall campaigns for the 2020 Thomas Built Buses SAF-T-Liner C2. The newest campaign is 24V555000. NHTSA received the report on 24 Jul 2024. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has 1 complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 24V555000, in the NHTSA record

Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

16 campaigns, newest first. 118,715 units in total.

  • 24V555000Equipment / Other / Labels
  • 23V670000Structure / Emergency / Escape/Egress/Exit / Latching/Release System
  • 23V669000Structure / Emergency / Escape/Egress/Exit / Latching/Release System
  • 22V438000Engine and Engine Cooling / Engine / Engine Control Module (Ecu/Ecm)
  • 21V120000Engine and Engine Cooling / Engine / Engine Control Module (Ecu/Ecm) / Software
  • 20V126000Service Brakes, Air / Disc / Caliper
  • 20V113000Other / School Bus Stop Arm Assembly
  • 19V869000Engine and Engine Cooling / Cooling System / Fan
  • 19V712000Seats
  • 19V686000Power Train / Automatic Transmission / Torque Converter
  • 19V550000Structure / Emergency / Escape/Egress/Exit
  • 19V549000Structure / Emergency / Escape/Egress/Exit
  • 19V234000Steering / Hydraulic Power Assist / Hose, Piping, and Connections
  • 19V138000Service Brakes, Air / Antilock / Control Unit/Module
  • 18V930000Electrical System / Wiring / Fuses and Circuit Breakers
  • 18V929000Electrical System / Wiring / Fuses and Circuit Breakers

  1. 24V555000Received . 27,494 units.

    Equipment / Other / Labels

    Defect, in the NHTSA record
    Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
    Consequence, in the NHTSA record
    Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
    Remedy, in the NHTSA record
    Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.

    Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL918. Owner notification date in the NHTSA record: .

  2. 23V670000Received . 173 units.

    Structure / Emergency / Escape/Egress/Exit / Latching/Release System

    Defect, in the NHTSA record
    Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
    Consequence, in the NHTSA record
    An emergency exit door opening unexpectedly can increase the risk of an injury.
    Remedy, in the NHTSA record
    Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.

    Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL982. Owner notification date in the NHTSA record: .

  3. 23V669000Received . 20,668 units.

    Structure / Emergency / Escape/Egress/Exit / Latching/Release System

    Defect, in the NHTSA record
    Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
    Consequence, in the NHTSA record
    An emergency exit door opening unexpectedly can increase the risk of an injury.
    Remedy, in the NHTSA record
    Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.

    Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL982. Owner notification date in the NHTSA record: .

  4. 22V438000Received . 461 units.

    Engine and Engine Cooling / Engine / Engine Control Module (Ecu/Ecm)

    Defect, in the NHTSA record
    Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Thomas Built C2 Saf-T-Liner school buses equipped with 8.8L LPG engines. The engine control module (ECM) may set a fault code that results in an unexpected engine shut down.
    Consequence, in the NHTSA record
    Unexpected engine shut down can increase the risk of a crash. Additionally, a disabled school bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
    Remedy, in the NHTSA record
    Dealers will update the ECM software, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL942.

    Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL942. Owner notification date in the NHTSA record: .

  5. 21V120000Received . 159 units.

    Engine and Engine Cooling / Engine / Engine Control Module (Ecu/Ecm) / Software

    Defect, in the NHTSA record
    Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Thomas Built Buses Saf-T-Liner C2 school buses equipped with Cummins B6.7N engines. The engine control module software may be calibrated incorrectly, causing the engine to not limit engine speed or torque as intended for certain safety-related functions such as vehicle braking, traction and stability control, speed control, or collision avoidance.
    Consequence, in the NHTSA record
    If safety-related functions such as vehicle braking, stability, speed, and collision avoidance do not function properly, it can increase the risk of a crash.
    Remedy, in the NHTSA record
    DTNA will work with the engine manufacturer Cummins Inc. to notify owners, and Cummins dealers will recalibrate the engine control module, free of charge. Owner notifications were mailed on March 29, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA number for this recall is FL-879.

    Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-879. Owner notification date in the NHTSA record: .

  6. 20V126000Received . 581 units.

    Service Brakes, Air / Disc / Caliper

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner HDX, EFX, and C2 school buses equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
    Consequence, in the NHTSA record
    Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 2, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-845. Owner notification date in the NHTSA record: .

  7. 20V113000Received . 6,010 units.

    Other / School Bus Stop Arm Assembly

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Thomas Built Buses Saf-T-Liner C2 school buses configured with a specific Switch Hub Module (part numbers 204803 and 216434) combined with a 500k Bulk Head Module and a certain 3-position momentary switch warning light package. The Switch Hub Module (SHM) that controls the exterior warning lights and stop sign may fail, resulting in deactivation of the red warning lights, stop sign and system indicator.
    Consequence, in the NHTSA record
    If the exterior warning lights and stop sign indicator stop working, other drivers may inadvertently proceed driving before the school bus loading/unloading of students is complete, increasing the risk of an injury.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will update the SHM, free of charge. The recall began April 15, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-844.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-844. Owner notification date in the NHTSA record: .

  8. 19V869000Received . 145 units.

    Engine and Engine Cooling / Cooling System / Fan

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Thomas Built Saf-T-Liner C2 school buses equipped with Detroit Diesel DD5 engines. The fan hub bolts may have been may have been insufficiently tightened.
    Consequence, in the NHTSA record
    The loose bolts can cause the fan to damage surrounding components and/or detach from the engine, disabling the bus and resulting in an evacuation in an uncontrolled traffic situation, thereby increasing the risk of an injury.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will inspect and repair the fan hub bolts, as necessary, free of charge. The recall began January 16, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-841.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-841. Owner notification date in the NHTSA record: .

  9. 19V712000Received . 53,528 units.

    Seats

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact absorption in certain specific areas around the steel seat frame of the back support. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 222, "School Bus Passenger Seating and Crash Protection."
    Consequence, in the NHTSA record
    The lack of impact absorption increases the risk of injury in the event of a crash.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-832.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-832. Owner notification date in the NHTSA record: .

  10. 19V686000Received . 618 units.

    Power Train / Automatic Transmission / Torque Converter

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Saf-T-Liner C2 school buses equipped with Detroit DD5 engines and Allison transmissions. The Flex-Plate/Torque Converter fasteners may have been insufficiently tightened.
    Consequence, in the NHTSA record
    The loose bolts may lead a disabled school bus and result in a school bus evacuation procedure in an uncontrolled traffic situation, increasing the risk of an injury.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will inspect and tighten the fasteners, as necessary, free of charge. The recall began November 19, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-828.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-828. Owner notification date in the NHTSA record: .

  11. 19V550000Received . 3,080 units.

    Structure / Emergency / Escape/Egress/Exit

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour, Saf-T Liner C2, Saf-T Liner EFX, and Saf-T Liner HDX school buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
    Consequence, in the NHTSA record
    If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-819. Owner notification date in the NHTSA record: .

  12. 19V549000Received . 11 units.

    Structure / Emergency / Escape/Egress/Exit

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Minotour, 2019-2020 Saf-T Liner C2, and 2019 Saf-T Liner HDX buses equipped with Safe Fleet Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
    Consequence, in the NHTSA record
    If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will install a new handle, free of charge. DTNA issued owners an interim notification on September 11, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-819. Owner notification date in the NHTSA record: .

  13. 19V234000Received . 65 units.

    Steering / Hydraulic Power Assist / Hose, Piping, and Connections

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built C2 Saf-T-Liner school buses built on an FCCC chassis. The clamp for the steering gear return hose may have been improperly installed, allowing the hose to separate from the steering gear.
    Consequence, in the NHTSA record
    If the hose separates from the steering gear, there may be a loss of steering assist which could result in a potentially disabled school bus. If the school bus is occupied when the steering assist is lost, the occupants would need to exit the vehicle and be transferred to another vehicle, increasing the risk of injury.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will inspect and install power steering hose clamps as needed, free of charge. The recall began May 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-813.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-813. Owner notification date in the NHTSA record: .

  14. 19V138000Received . 259 units.

    Service Brakes, Air / Antilock / Control Unit/Module

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses. The affected school buses may have been built without Anti-Lock Braking System (ABS) modules. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
    Consequence, in the NHTSA record
    The operator may not be aware of the absence of ABS function. Unknowingly operating the vehicle without ABS function may increase risk of a crash.
    Remedy, in the NHTSA record
    DTNA will notify owners, and dealers will inspect the buses and install any missing ABS modules, free of charge. The recall began June 26, 2019. Owners may contact DTNA customer service at 1-800-547-0712. The DTNA number for this recall is FL-809.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-809. Owner notification date in the NHTSA record: .

  15. 18V930000Received . 5,423 units.

    Electrical System / Wiring / Fuses and Circuit Breakers

    Defect, in the NHTSA record
    Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses equipped with an optional auxiliary outlet powered by the ignition and accessory power circuits. An electrical overload on the auxiliary circuit may cause the ignition fuse to open and the engine to shut down.
    Consequence, in the NHTSA record
    An engine shutdown without the ability to restart increases the risk of a crash.
    Remedy, in the NHTSA record
    DTNA has notified owners, and dealers will modify the wiring to prevent the power port from affecting the ignition circuit, free of charge. DTNA mailed an interim letter on February 1, 2019. The recall began August 27, 2019. Owners may contact Daimler Trucks North America customer service at 1-800-547-0712. DTNA's number for this recall is FL-804.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-804. Owner notification date in the NHTSA record: .

  16. 18V929000Received . 40 units.

    Electrical System / Wiring / Fuses and Circuit Breakers

    Defect, in the NHTSA record
    Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 buses equipped with an optional auxiliary outlet powered by the ignition and accessory power circuits. An electrical overload on the auxiliary circuit may cause the ignition fuse to open and the engine to shut down.
    Consequence, in the NHTSA record
    An engine shutdown without the ability to restart increases the risk of a crash.
    Remedy, in the NHTSA record
    DTNA has notified owners, and dealers will modify the wiring to prevent the power port from affecting the ignition circuit, free of charge. DTNA mailed owners an interim letter on February 1, 2019 to notify them of the issue. The recall began on August 27, 2019. Owners may contact Daimler Trucks North America customer service at 1-800-547-0712. DTNA's number for this recall is FL-804.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-804. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

1 complaint, 1 component mentions.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

2020 Thomas Built Buses SAF-T-Liner C2: component mentions in complaints
ComponentMentions
Visibility/Wiper1
Complaints that report a crash
0
Complaints that report a fire
0
Injuries in the complaints
0
Deaths in the complaints
0
Date of the newest complaint
28 Feb 2022

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Complaints about the 2020 Thomas Built Buses SAF-T-Liner C2, by the year NHTSA received them. The largest year is 2022, with 1 complaint.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 19951
  2. 19961
  3. 19971
  4. 19981
  5. 19991
  6. 20001
  7. 20011
  8. 20022
  9. 20034
  10. 20045
  11. 200516
  12. 200621
  13. 200725
  14. 200827
  15. 200921
  16. 201022
  17. 201122
  18. 201216
  19. 201318
  20. 201418
  21. 201520
  22. 201625
  23. 201728
  24. 201822
  25. 201924
  26. 202016
  27. 202115
  28. 202212
  29. 202312
  30. 202414
  31. 202513
  32. 20267
  33. 20276

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2020 Thomas Built Buses SAF-T-Liner C2: recalls and complaints. https://recallregister.com/vehicle/thomas-built-buses/saf-t-liner-c2/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
30 Sep 2026
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Daimler Trucks North America, LLC

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2020 Thomas Built Buses SAF-T-Liner C2?
118,715 units in 16 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Thomas Built Buses SAF-T-Liner C2 have for all model years?
NHTSA lists 134 recall campaigns for the Thomas Built Buses SAF-T-Liner C2, model years 1995 to 2027. 16 of them name the 2020 model year.
Which component do the complaints about the 2020 Thomas Built Buses SAF-T-Liner C2 name most often?
Visibility/Wiper: 1 of 1 component mention.
Is an NHTSA investigation of the 2020 Thomas Built Buses SAF-T-Liner C2 open?
The NHTSA investigation file has no investigation that names this model year.