2010 Orion VII: recalls and complaints

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All updates to the register

• 16V01700019 Jan 2016Seats
• 15V28800015 May 2015Engine and Engine Cooling / Engine
• 14V1060005 Mar 2014Engine and Engine Cooling / Engine
• 13V47600027 Sep 2013Electrical System
• 11V42100015 Aug 2011Engine and Engine Cooling

1. 16V017000Received 19 Jan 2016. 408 units.

   Seats

   Defect, in the NHTSA record

   Daimler Buses North America (DBNA) is recalling certain model year 2010-2012 Orion VII transit buses manufactured April 5, 2010, to October 31, 2012, equipped with certain Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.

   Consequence, in the NHTSA record

   If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash, increasing their risk of injury.

   Remedy, in the NHTSA record

   DBNA will notify owners, and dealers will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 29, 2016. Owners may contact DBNA customer service at 1-905-403-1111.

   Report filed by Daimler Buses North America. Owner notification date in the NHTSA record: 25 Feb 2016.

2. 15V288000Received 15 May 2015. 455 units.

   Engine and Engine Cooling / Engine

   Defect, in the NHTSA record

   Daimler Buses North America (DBNA) is recalling certain model year 2007-2012 Orion VII natural gas-powered transit buses manufactured January 1, 2007, to October 1, 2012. Excessive engine crankcase pressures may cause the 90-degree elbow of the vent tube assembly to detach from the crankcase ventilation breather, possibly allowing engine oil to come into contact with hot surfaces.

   Consequence, in the NHTSA record

   If the engine oil comes into contact with hot surfaces, it can increase the risk of a vehicle fire.

   Remedy, in the NHTSA record

   Cummins will notify owners on behalf of DBNA, and dealers will secure the ends of the 90-degree elbow. In addition, the electronic control module (ECM) will be reprogrammed with software that can adjust the engine output under misfire conditions to limit crankcase pressures. These repairs will be performed free of charge. The recall began on June 12, 2015. Owners may contact DBNA at 1-905-403-7807 or Cummins Inc. at 1-800-343-7357.

   Report filed by Daimler Buses North America. Owner notification date in the NHTSA record: 12 Jun 2015.

3. 14V106000Received 5 Mar 2014. 455 units.

   Engine and Engine Cooling / Engine

   Defect, in the NHTSA record

   Daimler Buses North America (DBNA) is recalling certain model year 2007-2012 Orion VII transit buses manufactured January 2007 through October 2012 equipped with certain Cummins Westport Model ISL G engines. Condensation in the intake manifold may freeze during cold weather conditions and interfere with the proper operation of the intake manifold pressure sensor.

   Consequence, in the NHTSA record

   The improper operation of the sensor could induce elevated exhaust temperatures or flames from the exhaust pipe, increasing the risk of a vehicle fire or burn injury to a person near the exhaust pipe.

   Remedy, in the NHTSA record

   Cummins Inc. and Cummins Wesport Inc. will notify owners, and authorized Cummins service facilities will upload a new ECM calibration, free of charge. The recall began on April 12, 2014. Owners may contact DBNA at 1-905-403-7807 or Cummins Inc. at 1-800-343-7357. Cummins' number for this recall is C1462 (for ISL G engines) or C1461 (for ISX12 G) engines.

   Report filed by Daimler Buses North America. Owner notification date in the NHTSA record: 12 Apr 2014.

4. 13V476000Received 27 Sep 2013. 3,009 units.

   Electrical System

   Defect, in the NHTSA record

   Daimler Buses North America Ltd. (DBNA) is recalling certain model year 2003-2008 Orion V and model year 2002-2010 VII buses equipped with Sure Power equalizers and DC-DC Converters. The specific potting compound used in the equalizers and convertors for insulation was found to be capable of conducting electricity after being exposed to heat.

   Consequence, in the NHTSA record

   Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

   Remedy, in the NHTSA record

   DBNA will notify owners and Sure Power representatives will change out the equalizer and/or convertor, free of charge. The recall is expected to begin during November 2014. Owners may contact DBNA at 1-905-403-1111.

   Report filed by Daimler Buses North America. Owner notification date in the NHTSA record: 29 Nov 2013.

5. 11V421000Received 15 Aug 2011. 96 units.

   Engine and Engine Cooling

   Defect, in the NHTSA record

   Daimler buses north america (dbna) is recalling certain model year 2010 orion vii transit buses manufactured from november 2010 through january 2011, equipped with a cummins isb, isx, isc, or isl diesel engine. The v-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet cone sections to the diesel oxidation catalyst (doc)/diesel particulate filter (dpf) include a t-bolt which can fracture and fail when subjected to stress or load. A fracture or failure of the t-bolt may cause the clamp to loosen and the inlet or outlet sections attached to the doc/dpf housing to disconnect.

   Consequence, in the NHTSA record

   If the inlet or outlet sections disconnect, hot exhaust gases can vent prior to exiting the tailpipe, creating the risk of combustion and a fire. If both clamps fail, there is a risk in some applications that the doc/dpf housing may detach completely, creating a road hazard.

   Remedy, in the NHTSA record

   Dbna is working with cummins to identify and notify owners of the recall campaign. Repairs will be performed by authorized cummins dealers free of charge. The safety recall began on october 12, 2011. Owners may contact cummins at 1-812-377-5000 or dbna at 905-403-1111.

   Report filed by DAIMLER BUSES NORTH AMERICA, INC.. Owner notification date in the NHTSA record: 10 Oct 2011.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

The NHTSA complaint file has no complaint for this model year.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20012
2. 20026
3. 20037
4. 200413
5. 200511
6. 20069
7. 20079
8. 200811
9. 20098
10. 20105
11. 20114
12. 20124

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Orion VII: all model years
• Orion: 6 model lines

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• NHTSA page of the 2010 Orion VIIThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2010 Orion VII?

4,423 units in 5 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Orion VII have for all model years?

NHTSA lists 26 recall campaigns for the Orion VII, model years 2001 to 2012. 5 of them name the 2010 model year.

Is an NHTSA investigation of the 2010 Orion VII open?

The NHTSA investigation file has no investigation that names this model year.