2002 Orion VII: recalls and complaints

NHTSA lists 6 recall campaigns for the 2002 Orion VII. The newest campaign is 13V476000. NHTSA received the report on 27 Sep 2013. The NHTSA record gives the component Electrical System. NHTSA has no complaint on file for this model year. 1 NHTSA investigation names this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 13V476000, in the NHTSA record

DBNA will notify owners and Sure Power representatives will change out the equalizer and/or convertor, free of charge. The recall is expected to begin during November 2014. Owners may contact DBNA at 1-905-403-1111.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 30 Sep 2026. Recall file through 30 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

6 campaigns, newest first. 5,599 units in total.

13V47600027 Sep 2013Electrical System
10V01500021 Jan 2010Power Train / Clutch Assembly / Pedal/Hand Lever(Motorcycle)
09V41300020 Oct 2009Interior Lighting
05V28200014 Jun 2005Structure / Body / Door
04V44700013 Sep 2004Latches/Locks/Linkages
04V41100019 Aug 2004Fuel System, Other / Storage

13V476000Received 27 Sep 2013. 3,009 units.
Electrical System
Defect, in the NHTSA record
Daimler Buses North America Ltd. (DBNA) is recalling certain model year 2003-2008 Orion V and model year 2002-2010 VII buses equipped with Sure Power equalizers and DC-DC Converters. The specific potting compound used in the equalizers and convertors for insulation was found to be capable of conducting electricity after being exposed to heat.
Consequence, in the NHTSA record
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Remedy, in the NHTSA record
DBNA will notify owners and Sure Power representatives will change out the equalizer and/or convertor, free of charge. The recall is expected to begin during November 2014. Owners may contact DBNA at 1-905-403-1111.
Report filed by Daimler Buses North America. Owner notification date in the NHTSA record: 29 Nov 2013.
10V015000Received 21 Jan 2010. 426 units.
Power Train / Clutch Assembly / Pedal/Hand Lever(Motorcycle)
Defect, in the NHTSA record
Daimler buses is recalling certain orion transit buses equipped with the morse remote throttle control. The morse remote throttle control panel is located in the engine compartment and a switch on it is labeled, "throttle"; "off" or "front" and "on" or "rear" selecting the active engine control station. If a person operating the engine from the "rear" position (at the engine) fails to place the switch in the "off" or "front" position and the engine RPM was set to above idle during maintenance for example, when the bus is started from the driver's station the engine could change to the higher RPM resulting in unwanted engine power.
Consequence, in the NHTSA record
The bus could accelerate at a higher rate than anticipated increasing the risk of a crash.
Remedy, in the NHTSA record
Daimler will provide instructions to modify the wiring to the morse throttle control switch. This service will be performed free of charge. The safety recall began on april 1, 2010. Owners may contact daimler buses at 1-800-716-7466.
Report filed by DAIMLER BUSES NORTH AMERICA, INC.. Owner notification date in the NHTSA record: 1 Apr 2010.
09V413000Received 20 Oct 2009. 368 units.
Interior Lighting
Defect, in the NHTSA record
Daimler buses of north america is recalling certain model year 2002 through 2009 orion transit buses equipped with luminator horizon LED side destination signs. The connector board can corrode due to an accumulation of moisture under the connector.
Consequence, in the NHTSA record
A short could occur, possibly causing smoke and a fire.
Remedy, in the NHTSA record
Orion will notify owners and the buses will be repaired by luminator free of charge. Please see luminator's defect report 09e-054. The safety recall is expected to begin during november 2009. Owners may contact luminator at 1-972-516-3033 or orion at 1-800-716-7466.
Report filed by DAIMLER BUSES NORTH AMERICA, INC..
05V282000Received 14 Jun 2005. 1,092 units.
Structure / Body / Door
Defect, in the NHTSA record
On certain commercial buses equipped with vapor door assemblies, the two piece curved connecting rods when used as an element of the door actuation linkage in conjunction with a vapor medium pneumatic differential engine, may be subject to fatigue failure resulting in bending or breaking of the connecting rod.
Consequence, in the NHTSA record
A broken connecting rod can allow the door panel to move freely in an uncontrolled manner, leaving passengers inside the vehicle unprotected by the door panel and enabling a protruding door panel to strike persons or objects outside the vehicle.
Remedy, in the NHTSA record
Orion is working with vapor bus international to notify owners and have the repair performed on their vehicles. The remedy consists of replacing the two piece connecting rod with a one piece connecting rod. Owners may contact orion bus at 905-403-7832 or vapor at 847-777-6400.
Report filed by ORION BUS INDUSTRIES LTD..
04V447000Received 13 Sep 2004. 452 units.
Latches/Locks/Linkages
Defect, in the NHTSA record
On certain buses, the battery storage sliding tray locking toggle was not tightened sufficiently. The battery door can open allowing the battery tray to slide out from the stored position.
Consequence, in the NHTSA record
This could cause an obstacle, which could result in a crash.
Remedy, in the NHTSA record
Dealers will inspect and add a locking pin to keep the battery tray from sliding. Orion has not yet provided an owner notification schedule for this campaign. Customers may also contact orion at 1-905-403-7832.
Report filed by ORION BUS INDUSTRIES LTD.. Owner notification date in the NHTSA record: 14 Dec 2004.
04V411000Received 19 Aug 2004. 252 units.
Fuel System, Other / Storage
Defect, in the NHTSA record
Certain buses equipped with compressed natural gas fuel containers, model alt823d, p/n 1273147, do not conform to the requirements of federal motor vehicle safety standard no. 304, 'compressed natural gas fuel container integrity.' the ngv container's pressure relief devices fail to timely and fully activate as required by the standard.
Consequence, in the NHTSA record
In the event of a vehicle fire with the fuel system roof enclosure removed or opened, the fuel container's pressure relief devices may not activate as they are designed to do and the fuel container could rupture and explode. Such an explosion could cause serious injuries or death to occupants of the bus or to persons outside the bus.
Remedy, in the NHTSA record
Structural composites will notify the orion bus owners. Structural composites has not yet provided the agency with a finalized remedy. Owners should contact sci at 1-909-444-2503 or orion at 1-905-403-7832.
Report filed by ORION BUS INDUSTRIES LTD..

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

NHTSA investigations that name the 2002 Orion VII
Number	Type	Subject	Component	Opened	Closed	Campaign
PE04074	Preliminary evaluation	HYDRAULIC FAN FITTINGS LEAKING	Engine and Engine Cooling / Cooling System / Fan	2 Nov 2004	17 Dec 2004	04V544000

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2002 Orion VIIThe recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2002 Orion VII: recalls and complaints. https://recallregister.com/vehicle/orion/vii/2002/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 30 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 30 Sep 2026
Complaint file through: 30 Sep 2026
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: Daimler Buses North America

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2002 Orion VII?: 5,599 units in 6 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Orion VII have for all model years?: NHTSA lists 26 recall campaigns for the Orion VII, model years 2001 to 2012. 6 of them name the 2002 model year.
Is an NHTSA investigation of the 2002 Orion VII open?: No. The 1 investigation that names this model year has a closing date in the NHTSA file.