2020 Dodge Journey: recalls and complaints
NHTSA lists 1 recall campaign for the 2020 Dodge Journey. The campaign is 25V552000. NHTSA received the report on 26 Aug 2025. The NHTSA record gives the component Back Over Prevention / Sensing System / Camera. NHTSA has 65 complaints on file for this model year. 2 NHTSA investigations name this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on this campaign.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of campaign 25V552000, in the NHTSA record
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
1 campaign. 219,577 units in total.
25V552000Received . 219,577 units.
Back Over Prevention / Sensing System / Camera
- Defect, in the NHTSA record
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
- Consequence, in the NHTSA record
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy, in the NHTSA record
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Report filed by Chrysler (FCA US, LLC). Manufacturer campaign number 59C. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
65 complaints, 90 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.
- 2020 Dodge Journey
- All 2020 vehicles
| Component | 2020 Journey | All 2020 vehicles | Journey, all years | Mentions |
|---|---|---|---|---|
| Unknown or Other | 211.1 | 115.3 | 76.8 | 19 |
| Electrical System | 211.1 | 135.8 | 263.1 | 19 |
| Back Over Prevention | 155.6 | 18.8 | 8.1 | 14 |
| Engine | 88.9 | 134.9 | 118.3 | 8 |
| Exterior Lighting | 55.6 | 17 | 17.5 | 5 |
| Service Brakes | 33.3 | 46.4 | 84.4 | 3 |
| Steering | 33.3 | 41.3 | 42.4 | 3 |
| Power Train | 33.3 | 117.7 | 62.3 | 3 |
| Visibility/Wiper | 33.3 | 40.2 | 10.6 | 3 |
| Air Bags | 22.2 | 24.7 | 79.6 | 2 |
The table shows the 10 components with the most mentions, of 18.
- Complaints that report a crash
- 1
- Complaints that report a fire
- 1
- Injuries in the complaints
- 1
- Deaths in the complaints
- 0
- Date of the newest complaint
- 18 Sep 2026
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| EA24003 | Engineering analysis | Vehicle entrapment | Latches/Locks/Linkages | 1 Aug 2024 | Open | |
| PE24006 | Preliminary evaluation | Back up camera failure | Back Over Prevention / Sensing System / Camera | 27 Feb 2024 | 26 Sep 2025 | 25E052 |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
Follow by RSS:Dodge recallsVehicle recalls
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2020 Dodge JourneyThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2020 Dodge Journey: recalls and complaints. https://recallregister.com/vehicle/dodge/journey/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Chrysler (FCA US, LLC)
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2020 Dodge Journey?
- 219,577 units in 1 campaign. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Dodge Journey have for all model years?
- NHTSA lists 26 recall campaigns for the Dodge Journey, model years 2007 to 2020. 1 of them names the 2020 model year.
- Which component do the complaints about the 2020 Dodge Journey name most often?
- Unknown or Other: 19 of 90 component mentions, or 211.1 per 1,000. For all 2020 vehicles the figure is 115.3 per 1,000.
- Is an NHTSA investigation of the 2020 Dodge Journey open?
- 1 investigation has no closing date in the NHTSA file, of 2 that name this model year.