2012 Chevrolet Suburban: recalls and complaints

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All updates to the register

• 21V0510005 Feb 2021Air Bags / Frontal / Passenger Side / Inflator Module
• 21V0540005 Feb 2021Air Bags / Frontal / Passenger Side / Inflator Module
• 14V82700030 Dec 2014Electrical System / Ignition
• 12V11200022 Mar 2012Steering / Gear Box / Shaft Pitman

1. 21V051000Received 5 Feb 2021. 284,645 units.

   Air Bags / Frontal / Passenger Side / Inflator Module

   Defect, in the NHTSA record

   General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

   Consequence, in the NHTSA record

   An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

   Remedy, in the NHTSA record

   GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328770.

   Report filed by General Motors, LLC. Manufacturer campaign number N212328770. Owner notification date in the NHTSA record: 11 May 2021.

2. 21V054000Received 5 Feb 2021. 1,778,128 units.

   Air Bags / Frontal / Passenger Side / Inflator Module

   Defect, in the NHTSA record

   General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

   Consequence, in the NHTSA record

   An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

   Remedy, in the NHTSA record

   GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

   Report filed by General Motors, LLC. Manufacturer campaign number N212328800. Owner notification date in the NHTSA record: 11 May 2021.

3. 14V827000Received 30 Dec 2014. 84,192 units.

   Electrical System / Ignition

   Defect, in the NHTSA record

   General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.

   Consequence, in the NHTSA record

   If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.

   Remedy, in the NHTSA record

   GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.

   Report filed by General Motors LLC. Manufacturer campaign number 14696 and 14912. Owner notification date in the NHTSA record: 12 Feb 2015.

4. 12V112000Received 22 Mar 2012. 6,159 units.

   Steering / Gear Box / Shaft Pitman

   Defect, in the NHTSA record

   General motors (GM) is recalling certain model year 2012 chevrolet express and suburban vehicles, and GMC savana and yukon xl heavy duty vehicles. The steering gear pitman shaft may not have been adequately hardened and could fracture.

   Consequence, in the NHTSA record

   If this condition occurs, a loss of steering could result, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Gm will notify owners, and dealers will inspect the steering gear and, if necessary, replace the steering gear pitman shaft. This service will be performed free of charge. The safety recall is expected to begin on april 4, 2012.

   Report filed by GENERAL MOTORS LLC. Manufacturer campaign number 12055. Owner notification date in the NHTSA record: 4 Apr 2012.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

• 2012 Chevrolet Suburban
• All 2012 vehicles

The table shows the 10 components with the most mentions, of 18.

Complaints that report a crash

3

Complaints that report a fire

2

Injuries in the complaints

2

Deaths in the complaints

0

Date of the newest complaint

12 Aug 2024

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 19770
2. 19780
3. 19790
4. 19811
5. 19821
6. 19830
7. 19840
8. 19850
9. 19860
10. 19870
11. 19883
12. 19893
13. 19903
14. 19913
15. 19923
16. 19930
17. 19943
18. 19956
19. 19963
20. 19972
21. 19982
22. 19991
23. 20008
24. 20016
25. 20022
26. 20035
27. 20044
28. 20056
29. 20061
30. 20074
31. 20084
32. 20095
33. 20103
34. 20113
35. 20124
36. 20134
37. 20143
38. 201511
39. 20166
40. 20175
41. 20184
42. 20193
43. 20204
44. 202112
45. 20224
46. 20233
47. 20241

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Chevrolet Suburban: all model years
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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2012 Chevrolet SuburbanThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2012 Chevrolet Suburban?

2,153,124 units in 4 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Chevrolet Suburban have for all model years?

NHTSA lists 82 recall campaigns for the Chevrolet Suburban, model years 1977 to 2024. 4 of them name the 2012 model year.

Which component do the complaints about the 2012 Chevrolet Suburban name most often?

Unknown or Other: 38 of 139 component mentions, or 273.4 per 1,000. For all 2012 vehicles the figure is 69.3 per 1,000.

Is an NHTSA investigation of the 2012 Chevrolet Suburban open?

1 investigation has no closing date in the NHTSA file, of 1 that name this model year.