2020 Western Star 5700: recalls and complaints
NHTSA lists 6 recall campaigns for the 2020 Western Star 5700. The newest campaign is 22V338000. NHTSA received the report on 16 May 2022. The NHTSA record gives the component Equipment / Other / Labels. NHTSA has 1 complaint on file for this model year. 2 NHTSA investigations name this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 22V338000, in the NHTSA record
Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
6 campaigns, newest first. 16,140 units in total.
- 22V338000Equipment / Other / Labels
- 21V206000Electrical System / Wiring
- 20V281000Electrical System / Wiring
- 20V127000Service Brakes, Air / Disc / Caliper
- 19V792000Visibility / Defroster/Defogger/HVAC System / Rear Window
- 19V722000Structure / Body / Door
22V338000Received . 185 units.
Equipment / Other / Labels
- Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- Consequence, in the NHTSA record
An overloaded vehicle can increase the risk of a crash.
- Remedy, in the NHTSA record
Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-933. Owner notification date in the NHTSA record: .
21V206000Received . 5,111 units.
Electrical System / Wiring
- Defect, in the NHTSA record
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
- Consequence, in the NHTSA record
Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
- Remedy, in the NHTSA record
DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-880. Owner notification date in the NHTSA record: .
20V281000Received . 2,987 units.
Electrical System / Wiring
- Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
- Consequence, in the NHTSA record
An engine stall may increase the risk of a crash.
- Remedy, in the NHTSA record
DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-852. Owner notification date in the NHTSA record: .
20V127000Received . 2,585 units.
Service Brakes, Air / Disc / Caliper
- Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
- Consequence, in the NHTSA record
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
- Remedy, in the NHTSA record
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-845. Owner notification date in the NHTSA record: .
19V792000Received . 2,725 units.
Visibility / Defroster/Defogger/HVAC System / Rear Window
- Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
- Consequence, in the NHTSA record
If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
- Remedy, in the NHTSA record
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-836. Owner notification date in the NHTSA record: .
19V722000Received . 2,547 units.
Structure / Body / Door
- Defect, in the NHTSA record
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
- Consequence, in the NHTSA record
A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
- Remedy, in the NHTSA record
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL834. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
1 complaint, 1 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.
| Component | Mentions |
|---|---|
| Forward Collision Avoidance | 1 |
- Complaints that report a crash
- 0
- Complaints that report a fire
- 0
- Injuries in the complaints
- 0
- Deaths in the complaints
- 0
- Date of the newest complaint
- 17 May 2022
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| EA25006 | Engineering analysis | Automatic Emergency Braking Errors | Forward Collision Avoidance / Dynamic Brake Support/Brake Assist | 23 Oct 2025 | Open | |
| PE23010 | Preliminary evaluation | Automatic Emergency Braking Errors | Forward Collision Avoidance / Dynamic Brake Support/Brake Assist | 26 May 2023 | 23 Oct 2025 |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2020 Western Star 5700The recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2020 Western Star 5700: recalls and complaints. https://recallregister.com/vehicle/western-star/5700/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Daimler Trucks North America, LLC
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2020 Western Star 5700?
- 16,140 units in 6 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Western Star 5700 have for all model years?
- NHTSA lists 27 recall campaigns for the Western Star 5700, model years 2002 to 2022. 6 of them name the 2020 model year.
- Which component do the complaints about the 2020 Western Star 5700 name most often?
- Forward Collision Avoidance: 1 of 1 component mention.
- Is an NHTSA investigation of the 2020 Western Star 5700 open?
- 1 investigation has no closing date in the NHTSA file, of 2 that name this model year.