2017 Western Star 5700: recalls and complaints

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• 21V88200012 Nov 2021Electrical System / Wiring
• 20V21400014 Apr 2020Exterior Lighting
• 19V7920004 Nov 2019Visibility / Defroster/Defogger/HVAC System / Rear Window
• 19V72200010 Oct 2019Structure / Body / Door
• 18V91300019 Dec 2018Steering
• 18V35300029 May 2018Service Brakes, Hydraulic / Foundation Components / Disc / Caliper
• 18V19100026 Mar 2018Electrical System / Wiring
• 17V81000015 Dec 2017Equipment
• 17V76100027 Nov 2017Exterior Lighting / Brake Lights / Switch
• 17V31500011 May 2017Power Train / Axle Assembly
• 16V7110005 Oct 2016Seat Belts
• 16V63400031 Aug 2016Power Train / Axle Hubs

1. 21V882000Received 12 Nov 2021. 6,100 units.

   Electrical System / Wiring

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.

   Consequence, in the NHTSA record

   An electrical arc can increase the risk of a fire.

   Remedy, in the NHTSA record

   Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new remedy. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-907.

   Report filed by Daimler Trucks North America, LLC. Manufacturer campaign number FL-907. Owner notification date in the NHTSA record: 4 Jan 2022.

2. 20V214000Received 14 Apr 2020. 63,175 units.

   Exterior Lighting

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

   Consequence, in the NHTSA record

   The vehicle's rearward visibility may be reduced, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL848. Owner notification date in the NHTSA record: 29 May 2020.

3. 19V792000Received 4 Nov 2019. 2,725 units.

   Visibility / Defroster/Defogger/HVAC System / Rear Window

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.

   Consequence, in the NHTSA record

   If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-836. Owner notification date in the NHTSA record: 21 Sep 2020.

4. 19V722000Received 10 Oct 2019. 2,547 units.

   Structure / Body / Door

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.

   Consequence, in the NHTSA record

   A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.

   Remedy, in the NHTSA record

   DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL834. Owner notification date in the NHTSA record: 21 Sep 2020.

5. 18V913000Received 19 Dec 2018. 501 units.

   Steering

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.

   Consequence, in the NHTSA record

   Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's number for this recall is FL-802.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-802. Owner notification date in the NHTSA record: 9 Feb 2019.

6. 18V353000Received 29 May 2018. 8,741 units.

   Service Brakes, Hydraulic / Foundation Components / Disc / Caliper

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.

   Consequence, in the NHTSA record

   If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-772.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-772. Owner notification date in the NHTSA record: 4 Sep 2018.

7. 18V191000Received 26 Mar 2018. 7,128 units.

   Electrical System / Wiring

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.

   Consequence, in the NHTSA record

   An electrical arc can increase the risk of a fire.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-766.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-766. Owner notification date in the NHTSA record: 29 Oct 2018.

8. 17V810000Received 15 Dec 2017. 24,860 units.

   Equipment

   Defect, in the NHTSA record

   Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

   Consequence, in the NHTSA record

   In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

   Remedy, in the NHTSA record

   DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. DTNA's number for this recall is FL-759.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-759. Owner notification date in the NHTSA record: 11 Apr 2018.

9. 17V761000Received 27 Nov 2017. 438,255 units.

   Exterior Lighting / Brake Lights / Switch

   Defect, in the NHTSA record

   Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.

   Consequence, in the NHTSA record

   If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.

   Remedy, in the NHTSA record

   DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.

   Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-756. Owner notification date in the NHTSA record: 9 May 2018.

10. 17V315000Received 11 May 2017. 698 units.

    Power Train / Axle Assembly

    Defect, in the NHTSA record

    Daimler Trucks North America LLC (DTNA) is recalling certain 2017 Freightliner Cascadia and Western Star 5700 trucks built with NFD tandem rear axles. During the hardening process, the axle assembly output shaft may have been made brittle, possibly resulting in the output shaft fracturing while the vehicle is in use.

    Consequence, in the NHTSA record

    If output shaft fractures while descending a grade, the compression braking will be ineffective. Additionally, large debris may land in the road. Both scenarios increase the risk of a crash.

    Remedy, in the NHTSA record

    DTNA will notify the owners, and Detroit Axle dealers will replace the output shaft, free of charge. The recall began on July 7, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-738.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-738. Owner notification date in the NHTSA record: 7 Jul 2017.

11. 16V711000Received 5 Oct 2016. 1,944 units.

    Seat Belts

    Defect, in the NHTSA record

    Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Western Star 4900 and 5700 trucks manufactured March 22, 2013, to September 23, 2016 and equipped with a Stratosphere sleeper cab. The seat belt mounting plate may have a drill hole that is too large.

    Consequence, in the NHTSA record

    If the plate has a hole that is too big, the plate may fail when it stressed such as in the event of a crash, preventing the seat belt from adequately restraining the seat occupant, increasing the risk of injury.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will reinforce the seat belt mounting plate, free of charge. An interim notice was mailed to owners on December 7 2016. The final remedy is now available. A second notice was mailed to owners on February 24, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-725.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-725. Owner notification date in the NHTSA record: 24 Feb 2017.

12. 16V634000Received 31 Aug 2016. 156 units.

    Power Train / Axle Hubs

    Defect, in the NHTSA record

    Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. These vehicles specify a front axle weight limit that may be greater than that of the hub capacity. As a result, the hub may fail and the wheel may separate from the axle.

    Consequence, in the NHTSA record

    If a wheel separates from the axle, there would be an increased risk of a crash.

    Remedy, in the NHTSA record

    DTNA will notify owners, and dealers will replace the front axle hubs, free of charge. The recall began during November 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-718.

    Report filed by Daimler Trucks North America LLC. Manufacturer campaign number FL-718. Owner notification date in the NHTSA record: 1 Nov 2016.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

The NHTSA complaint file has no complaint for this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20021
2. 20031
3. 20041
4. 20051
5. 20061
6. 20071
7. 20082
8. 20092
9. 20102
10. 20112
11. 20122
12. 20132
13. 20145
14. 20155
15. 20165
16. 201712
17. 201811
18. 201914
19. 20206
20. 20217
21. 20223

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Western Star 5700: all model years
• Western Star: 15 model lines

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• NHTSA page of the 2017 Western Star 5700The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2017 Western Star 5700?

556,830 units in 12 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Western Star 5700 have for all model years?

NHTSA lists 27 recall campaigns for the Western Star 5700, model years 2002 to 2022. 12 of them name the 2017 model year.

Is an NHTSA investigation of the 2017 Western Star 5700 open?

1 investigation has no closing date in the NHTSA file, of 3 that name this model year.