2020 Toyota Highlander Hybrid: recalls and complaints
NHTSA lists 4 recall campaigns for the 2020 Toyota Highlander Hybrid. The newest campaign is 23V865000. NHTSA received the report on 20 Dec 2023. The NHTSA record gives the component Air Bags / Sensor / Occupant Classification. NHTSA has 9 complaints on file for this model year. 1 NHTSA investigation names this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 23V865000, in the NHTSA record
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
4 campaigns, newest first. 2,211,927 units in total.
- 23V865000Air Bags / Sensor / Occupant Classification
- 23V720000Structure / Body / Bumpers
- 22V239000Electronic Stability Control (ESC) / Control Module / Software
- 20V633000Seats
23V865000Received . 999,901 units.
Air Bags / Sensor / Occupant Classification
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
- Consequence, in the NHTSA record
An air bag that does not deploy during a crash increases the risk of injury.
- Remedy, in the NHTSA record
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 23TA15, 23LA03. Owner notification date in the NHTSA record: .
23V720000Received . 750,795 units.
Structure / Body / Bumpers
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
- Consequence, in the NHTSA record
A detached front bumper cover can become a road hazard, increasing the risk of a crash.
- Remedy, in the NHTSA record
Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 23TB12 / 23TA12. Owner notification date in the NHTSA record: .
22V239000Received . 458,110 units.
Electronic Stability Control (ESC) / Control Module / Software
- Defect, in the NHTSA record
Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
- Consequence, in the NHTSA record
Driving with a deactivated stability control system increases the risk of a crash.
- Remedy, in the NHTSA record
Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 22TA03, 22LA01. Owner notification date in the NHTSA record: .
20V633000Received . 3,121 units.
Seats
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
- Consequence, in the NHTSA record
Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
- Remedy, in the NHTSA record
Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 20TB14 / 20TA14. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
9 complaints, 9 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.
| Component | Mentions |
|---|---|
| Air Bags | 4 |
| Tires | 1 |
| Visibility | 1 |
| Service Brakes, Hydraulic | 1 |
| Structure | 1 |
| Service Brakes | 1 |
- Complaints that report a crash
- 0
- Complaints that report a fire
- 0
- Injuries in the complaints
- 0
- Deaths in the complaints
- 0
- Date of the newest complaint
- 24 Jun 2025
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| DP22005 | Defect petition | Pedestrian alert sounds | Electrical System / Propulsion System | 27 Jan 2023 | 7 Aug 2023 | 22V063000 |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2020 Toyota Highlander HybridThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2020 Toyota Highlander Hybrid: recalls and complaints. https://recallregister.com/vehicle/toyota/highlander-hybrid/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Toyota Motor Engineering & Manufacturing
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2020 Toyota Highlander Hybrid?
- 2,211,927 units in 4 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Toyota Highlander Hybrid have for all model years?
- NHTSA lists 26 recall campaigns for the Toyota Highlander Hybrid, model years 2004 to 2025. 4 of them name the 2020 model year.
- Which component do the complaints about the 2020 Toyota Highlander Hybrid name most often?
- Air Bags: 4 of 9 component mentions.
- Is an NHTSA investigation of the 2020 Toyota Highlander Hybrid open?
- No. The 1 investigation that names this model year has a closing date in the NHTSA file.