2023 Toyota Corolla Cross: recalls and complaints
NHTSA lists 4 recall campaigns for the 2023 Toyota Corolla Cross. The newest campaign is 25V040000. NHTSA received the report on 29 Jan 2025. The NHTSA record gives the component Air Bags / Frontal / Driver Clockspring/Spiral Cassette. NHTSA has 174 complaints on file for this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 25V040000, in the NHTSA record
Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
4 campaigns, newest first. 263,225 units in total.
- 25V040000Air Bags / Frontal / Driver Clockspring/Spiral Cassette
- 23V864000Electrical System / Instrument Cluster/Panel
- 23V480000Air Bags / Frontal / Driver Clockspring/Spiral Cassette
- 23V384000Electrical System / Instrument Cluster/Panel
25V040000Received . 1,716 units.
Air Bags / Frontal / Driver Clockspring/Spiral Cassette
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence, in the NHTSA record
A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
- Remedy, in the NHTSA record
Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 25TA02/25LA02. Owner notification date in the NHTSA record: .
23V864000Received . 12,575 units.
Electrical System / Instrument Cluster/Panel
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence, in the NHTSA record
An air bag that does not deploy as intended increases the risk of injury during a crash.
- Remedy, in the NHTSA record
Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 23TA16. Owner notification date in the NHTSA record: .
23V480000Received . 152,927 units.
Air Bags / Frontal / Driver Clockspring/Spiral Cassette
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence, in the NHTSA record
A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
- Remedy, in the NHTSA record
Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 23TA08/ 23LA02. Owner notification date in the NHTSA record: .
23V384000Received . 96,007 units.
Electrical System / Instrument Cluster/Panel
- Defect, in the NHTSA record
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
- Consequence, in the NHTSA record
An air bag that does not deploy as intended increases the risk of injury during a crash.
- Remedy, in the NHTSA record
Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Report filed by Toyota Motor Engineering & Manufacturing. Manufacturer campaign number 23TB04/23TA04. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
174 complaints, 348 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.
- 2023 Toyota Corolla Cross
- All 2023 vehicles
| Component | 2023 Corolla Cross | All 2023 vehicles | Corolla Cross, all years | Mentions |
|---|---|---|---|---|
| Engine | 293.1 | 111.1 | 218 | 102 |
| Electrical System | 195.4 | 149.7 | 164.4 | 68 |
| Steering | 126.4 | 64.2 | 98.6 | 44 |
| Visibility/Wiper | 71.8 | 33.1 | 55.4 | 25 |
| Unknown or Other | 69 | 109.9 | 107.3 | 24 |
| Exterior Lighting | 43.1 | 18.5 | 45 | 15 |
| Forward Collision Avoidance | 34.5 | 95.7 | 48.4 | 12 |
| Service Brakes | 31.6 | 63.7 | 45 | 11 |
| Power Train | 31.6 | 78.9 | 55.4 | 11 |
| Air Bags | 28.7 | 17.8 | 31.1 | 10 |
The table shows the 10 components with the most mentions, of 23.
- Complaints that report a crash
- 6
- Complaints that report a fire
- 0
- Injuries in the complaints
- 5
- Deaths in the complaints
- 0
- Date of the newest complaint
- 3 Aug 2026
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
The NHTSA investigation file has no investigation that names this model year.
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
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Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2023 Toyota Corolla CrossThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2023 Toyota Corolla Cross: recalls and complaints. https://recallregister.com/vehicle/toyota/corolla-cross/2023/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Toyota Motor Engineering & Manufacturing
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2023 Toyota Corolla Cross?
- 263,225 units in 4 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Toyota Corolla Cross have for all model years?
- NHTSA lists 4 recall campaigns for the Toyota Corolla Cross, model years 2022 to 2026. 4 of them name the 2023 model year.
- Which component do the complaints about the 2023 Toyota Corolla Cross name most often?
- Engine: 102 of 348 component mentions, or 293.1 per 1,000. For all 2023 vehicles the figure is 111.1 per 1,000.
- Is an NHTSA investigation of the 2023 Toyota Corolla Cross open?
- The NHTSA investigation file has no investigation that names this model year.