2020 Mercedes-Benz GLE 580: recalls and complaints

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All updates to the register

• 24V20700015 Mar 2024Electrical System / Wiring
• 23V17700017 Mar 2023Visibility / Defroster/Defogger/HVAC System
• 22V68000012 Sep 2022Structure / Body
• 22V36500020 May 2022Electrical System / Software
• 22V2310008 Apr 2022Electrical System / Wiring / Interior/Under Dash
• 21V5090002 Jul 2021Exterior Lighting / Headlights
• 21V35400014 May 2021Back Over Prevention / Sensing System / Camera
• 21V28800023 Apr 2021Equipment / Appliance / Air Conditioner
• 21V07100012 Feb 2021Electronic Stability Control (ESC) / Control Module / Software
• 21V0580005 Feb 2021Communication / Auto Crash Notification
• 20V67100030 Oct 2020Seat Belts / Rear/Other / Buckle Assembly
• 20V6260009 Oct 2020Steering / Electric Power Assist System

1. 24V207000Received 15 Mar 2024. 116,020 units.

   Electrical System / Wiring

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.

   Consequence, in the NHTSA record

   An overheated ground connection can increase the risk of a fire.

   Remedy, in the NHTSA record

   Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2024040002. Owner notification date in the NHTSA record: 3 May 2024.

2. 23V177000Received 17 Mar 2023. 61,450 units.

   Visibility / Defroster/Defogger/HVAC System

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.

   Consequence, in the NHTSA record

   Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2023030014 & 15. Owner notification date in the NHTSA record: 28 Apr 2023.

3. 22V680000Received 12 Sep 2022. 161,000 units.

   Structure / Body

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.

   Consequence, in the NHTSA record

   Detached trim bars may cause a road hazard and increase the risk of a crash or injury.

   Remedy, in the NHTSA record

   Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022090010.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2022090010. Owner notification date in the NHTSA record: 1 Nov 2022.

4. 22V365000Received 20 May 2022. 242,722 units.

   Electrical System / Software

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

   Consequence, in the NHTSA record

   A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

   Remedy, in the NHTSA record

   The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

   Report filed by Mercedes-Benz USA, LLC. Owner notification date in the NHTSA record: 8 Jul 2022.

5. 22V231000Received 8 Apr 2022. 21,306 units.

   Electrical System / Wiring / Interior/Under Dash

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.

   Consequence, in the NHTSA record

   An overheated electrical cable can increase the risk of a fire.

   Remedy, in the NHTSA record

   Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040017.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2022040017. Owner notification date in the NHTSA record: 8 Jul 2022.

6. 21V509000Received 2 Jul 2021. 1,467 units.

   Exterior Lighting / Headlights

   Defect, in the NHTSA record

   Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

   Consequence, in the NHTSA record

   Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021120011. Owner notification date in the NHTSA record: 7 Jan 2022.

7. 21V354000Received 14 May 2021. 343,191 units.

   Back Over Prevention / Sensing System / Camera

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

   Consequence, in the NHTSA record

   A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

   Remedy, in the NHTSA record

   The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021050012. Owner notification date in the NHTSA record: 28 Jun 2021.

8. 21V288000Received 23 Apr 2021. 6,331 units.

   Equipment / Appliance / Air Conditioner

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.

   Consequence, in the NHTSA record

   Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040024.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021040024. Owner notification date in the NHTSA record: 4 Jun 2021.

9. 21V071000Received 12 Feb 2021. 41,838 units.

   Electronic Stability Control (ESC) / Control Module / Software

   Defect, in the NHTSA record

   Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

   Consequence, in the NHTSA record

   If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.

   Remedy, in the NHTSA record

   MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030004.

   Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021030004. Owner notification date in the NHTSA record: 31 Mar 2021.

10. 21V058000Received 5 Feb 2021. 1,292,258 units.

    Communication / Auto Crash Notification

    Defect, in the NHTSA record

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

    Consequence, in the NHTSA record

    Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

    Remedy, in the NHTSA record

    MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

    Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021020025. Owner notification date in the NHTSA record: 12 Mar 2021.

11. 20V671000Received 30 Oct 2020. 55,326 units.

    Seat Belts / Rear/Other / Buckle Assembly

    Defect, in the NHTSA record

    Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.

    Consequence, in the NHTSA record

    An unrestrained occupant has an increased risk of injury in the event of a crash.

    Remedy, in the NHTSA record

    MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110005.

    Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2020110005. Owner notification date in the NHTSA record: 18 Dec 2020.

12. 20V626000Received 9 Oct 2020. 12,799 units.

    Steering / Electric Power Assist System

    Defect, in the NHTSA record

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.

    Consequence, in the NHTSA record

    If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.

    Remedy, in the NHTSA record

    MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall began November 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100015/6.

    Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2020100015/6. Owner notification date in the NHTSA record: 13 Nov 2020.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

Complaints that report a crash

0

Complaints that report a fire

0

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

8 Sep 2023

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 202012
2. 20217

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Mercedes-Benz GLE 580: all model years
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• NHTSA page of the 2020 Mercedes-Benz GLE 580The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2020 Mercedes-Benz GLE 580?

2,355,708 units in 12 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Mercedes-Benz GLE 580 have for all model years?

NHTSA lists 14 recall campaigns for the Mercedes-Benz GLE 580, model years 2020 to 2021. 12 of them name the 2020 model year.

Which component do the complaints about the 2020 Mercedes-Benz GLE 580 name most often?

Service Brakes: 2 of 10 component mentions.

Is an NHTSA investigation of the 2020 Mercedes-Benz GLE 580 open?

The NHTSA investigation file has no investigation that names this model year.