2016 Mercedes-Benz CLA250: recalls and complaints

NHTSA lists 8 recall campaigns for the 2016 Mercedes-Benz CLA250. The newest campaign is 23V854000. NHTSA received the report on 15 Dec 2023. The NHTSA record gives the component Structure / Body / Roof and Pillars. NHTSA has 66 complaints on file for this model year. 2 NHTSA investigations name this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 23V854000, in the NHTSA record

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 30 Sep 2026. Recall file through 30 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

8 campaigns, newest first. 2,137,655 units in total.

23V85400015 Dec 2023Structure / Body / Roof and Pillars
21V19700019 Mar 2021Structure / Body / Roof and Pillars
21V0580005 Feb 2021Communication / Auto Crash Notification
19V89200016 Dec 2019Air Bags / Sensor / Occupant Classification
19V7870001 Nov 2019Communication
17V6270006 Oct 2017Air Bags / Frontal
17V17700014 Mar 2017Electrical System / Software
17V11400023 Feb 2017Electrical System / Starter Assembly

23V854000Received 15 Dec 2023. 2,976 units.
Structure / Body / Roof and Pillars
Defect, in the NHTSA record
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Consequence, in the NHTSA record
A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Report filed by Mercedes-Benz USA, LLC. Owner notification date in the NHTSA record: 22 Mar 2024.
21V197000Received 19 Mar 2021. 15,096 units.
Structure / Body / Roof and Pillars
Defect, in the NHTSA record
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Consequence, in the NHTSA record
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy, in the NHTSA record
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021070010. Owner notification date in the NHTSA record: 3 Sep 2021.
21V058000Received 5 Feb 2021. 1,292,258 units.
Communication / Auto Crash Notification
Defect, in the NHTSA record
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence, in the NHTSA record
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy, in the NHTSA record
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Report filed by Mercedes-Benz USA, LLC. Manufacturer campaign number 2021020025. Owner notification date in the NHTSA record: 12 Mar 2021.
19V892000Received 16 Dec 2019. 129 units.
Air Bags / Sensor / Occupant Classification
Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Consequence, in the NHTSA record
In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2020060012. Owner notification date in the NHTSA record: 31 Jul 2020.
19V787000Received 1 Nov 2019. 24,226 units.
Communication
Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence, in the NHTSA record
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy, in the NHTSA record
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2019120008. Owner notification date in the NHTSA record: 23 Dec 2019.
17V627000Received 6 Oct 2017. 495,290 units.
Air Bags / Frontal
Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence, in the NHTSA record
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2017110011. Owner notification date in the NHTSA record: 6 Dec 2017.
17V177000Received 14 Mar 2017. 51 units.
Electrical System / Software
Defect, in the NHTSA record
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence, in the NHTSA record
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Report filed by Mercedes-Benz USA, LLC.. Owner notification date in the NHTSA record: 21 Apr 2017.
17V114000Received 23 Feb 2017. 307,629 units.
Electrical System / Starter Assembly
Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Consequence, in the NHTSA record
If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2017080002. Owner notification date in the NHTSA record: 31 Aug 2017.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

66 complaints, 100 component mentions.

A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.

2016 Mercedes-Benz CLA250
All 2016 vehicles

2016 Mercedes-Benz CLA250: complaints by component, per 1,000 component mentions
Component	2016 CLA250	All 2016 vehicles	CLA250, all years	Mentions
Unknown or Other	200	110.2	116.9	20
Engine	150	171	197.3	15
Air Bags	130	42.5	86.2	13
Structure	80	47.2	55.6	8
Electrical System	80	116.2	130.3	8
Fuel/Propulsion System	60	42.9	38.3	6
Steering	60	66.3	32.6	6
Power Train	60	127.5	69	6
Wheels	30	14.6	28.7	3
Service Brakes	30	54.2	26.8	3

The table shows the 10 components with the most mentions, of 20.

Complaints that report a crash: 5
Complaints that report a fire: 1
Injuries in the complaints: 4
Deaths in the complaints: 1
Date of the newest complaint: 29 Aug 2026

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

Complaints about the 2016 Mercedes-Benz CLA250, by the year NHTSA received them. The largest year is 2017, with 8 complaints.

Investigations

NHTSA investigations that name the 2016 Mercedes-Benz CLA250
Number	Type	Subject	Component	Opened	Closed	Campaign
EA21002	Engineering analysis	Desiccated Air Bag Inflator Rupture	Air Bags / Frontal / Driver Side / Inflator Module	17 Sep 2021	Open
PE21001	Preliminary evaluation	Front Roof Panel Detachment	Structure / Body / Roof and Pillars	8 Jan 2021	14 Oct 2021	21V197000

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

20120
20130
20146
20157
20168
201710

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2016 Mercedes-Benz CLA250The recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2016 Mercedes-Benz CLA250: recalls and complaints. https://recallregister.com/vehicle/mercedes-benz/cla250/2016/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 30 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 30 Sep 2026
Complaint file through: 30 Sep 2026
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: Mercedes-Benz USA, LLC

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2016 Mercedes-Benz CLA250?: 2,137,655 units in 8 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Mercedes-Benz CLA250 have for all model years?: NHTSA lists 15 recall campaigns for the Mercedes-Benz CLA250, model years 2012 to 2017. 8 of them name the 2016 model year.
Which component do the complaints about the 2016 Mercedes-Benz CLA250 name most often?: Unknown or Other: 20 of 100 component mentions, or 200 per 1,000. For all 2016 vehicles the figure is 110.2 per 1,000.
Is an NHTSA investigation of the 2016 Mercedes-Benz CLA250 open?: 1 investigation has no closing date in the NHTSA file, of 2 that name this model year.