2011 MCI D4500: recalls and complaints

NHTSA lists 9 recall campaigns for the 2011 MCI D4500. The newest campaign is 25V853000. NHTSA received the report on 10 Dec 2025. The NHTSA record gives the component Structure / Body / Door. NHTSA has no complaint on file for this model year. 3 NHTSA investigations name this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V853000, in the NHTSA record

MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 30 Sep 2026. Recall file through 30 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

9 campaigns, newest first. 30,067 units in total.

25V85300010 Dec 2025Structure / Body / Door
18V30900013 May 2018Engine and Engine Cooling / Exhaust System / Manifold/Header/Muffler/Tail Pipe
17V33700024 May 2017Engine and Engine Cooling / Exhaust System
16V02000020 Jan 2016Seats
14V32900016 Jun 2014Electrical System / Wiring / Fuses and Circuit Breakers
13V49800017 Oct 2013Electrical System
12V25000031 May 2012Interior Lighting
11V52400026 Oct 2011Electronic Stability Control (ESC)
11V01600012 Jan 2011Engine and Engine Cooling / Cooling System / Fan

25V853000Received 10 Dec 2025. 15,454 units.
Structure / Body / Door
Defect, in the NHTSA record
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Consequence, in the NHTSA record
The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
Remedy, in the NHTSA record
MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Report filed by Motor Coach Industries, Inc. Manufacturer campaign number 22-005. Owner notification date in the NHTSA record: 4 Feb 2026.
18V309000Received 13 May 2018. 1,123 units.
Engine and Engine Cooling / Exhaust System / Manifold/Header/Muffler/Tail Pipe
Defect, in the NHTSA record
Motor Coach Industries (MCI) is recalling certain 2011-2016 D4500, D4505, D4000, D4005, and D4000 ISTV motor coaches equipped with ISX engines. Due to vibrations, the exhaust bellow pipes develop a hole.
Consequence, in the NHTSA record
If the pipe develops a hole, during a regeneration cycle, hot exhaust gases may leak out, increasing the risk of a fire.
Remedy, in the NHTSA record
MCI will notify owners, and dealers will replace the bellows pipe assembly with an improved part, free of charge. The recall began July 10, 2018. Owners may contact MCI customer service at 1-800-241-2947.
Report filed by Motor Coach Industries. Owner notification date in the NHTSA record: 10 Jul 2018.
17V337000Received 24 May 2017. 143 units.
Engine and Engine Cooling / Exhaust System
Defect, in the NHTSA record
Motor Coach Industries (MCI) is recalling certain 2011-2012 MCI D4000, D4005, D4500 and D4505 coaches equipped with Cummins ISX 12 liter engines. The vehicles may have an incorrectly installed exhaust bellow pipe, resulting in a bend in the pipe which can cause its premature failure.
Consequence, in the NHTSA record
If the pipe fails and a diesel regeneration cycle occurs, the hot exhaust gases will increase the risk of a fire.
Remedy, in the NHTSA record
MCI will notify owners and dealers will inspect and replace any deformed or failed bellow pipes if necessary, free of charge. The recall began on June 15, 2017. Owners may contact Motor Industries at 1-800-241-2947. MCI's number for this recall is SB 397B.
Report filed by Motor Coach Industries. Manufacturer campaign number SB 397B. Owner notification date in the NHTSA record: 15 Jun 2017.
16V020000Received 20 Jan 2016. 607 units.
Seats
Defect, in the NHTSA record
Motor Coach Industries (MCI) is recalling certain model year 2011-2013 and 2015 J4500 coaches manufactured November 18, 2011, to July 10, 2015, 2011-2012 and 2014-2015 D4000 coaches manufactured manufactured September 24, 2010, to September 5, 2015, 2011-2013 and 2015-2016 D4005 coaches manufactured January 17, 2011, to November 23, 2015, 2012-2014 and 2016 D4000ISTV coaches manufactured July 18, 2012, to December 2, 2015, 2010-2016 D4500 coaches manufactured April 15, 2010, to December 18, 2015 and 2011-2016 D4505 coaches manufactured December 15, 2010, to December 4, 2015. The affected buses are equipped with certain Recaro Ergo-M Commercial Bus Driver Seats that have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.
Consequence, in the NHTSA record
If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.
Remedy, in the NHTSA record
MCI will notify owners and dealers will inspect the seats and determined if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 15, 2016. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is SB 431.
Report filed by Motor Coach Industries. Manufacturer campaign number SB 431. Owner notification date in the NHTSA record: 15 Feb 2016.
14V329000Received 16 Jun 2014. 312 units.
Electrical System / Wiring / Fuses and Circuit Breakers
Defect, in the NHTSA record
Motor Coach Industries, Inc (MCI) is recalling certain model year 2009-2011 D4000 and D4500 and 2010 D4505 motor coaches equipped with LED lights interior lights powered by either a Vansco or IO multiplex system. Due to the excessive power draw of the LED lights, heat may build up at the fuse block and connector, causing the components to melt.
Consequence, in the NHTSA record
If this occurs, the surrounding material may be damaged and will burn, increasing the risk of a fire.
Remedy, in the NHTSA record
MCI will notify owners, and dealers will replace the fuse holders, free of charge. The recall began in July 2014. Owners may contact MCI customer service at 1-847-285-2090. MCI's number for this recall is 388B. Note: This recall supersedes recall 12V-250. Motorcoaches that were remedied under the previous campaign need to be remedied under this campaign as well.
Report filed by Motor Coach Industries. Manufacturer campaign number 388B. Owner notification date in the NHTSA record: 16 Jul 2014.
13V498000Received 17 Oct 2013. 10,016 units.
Electrical System
Defect, in the NHTSA record
Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
Consequence, in the NHTSA record
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Remedy, in the NHTSA record
MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.
Report filed by Motor Coach Industries. Manufacturer campaign number 401. Owner notification date in the NHTSA record: 4 Feb 2014.
12V250000Received 31 May 2012. 312 units.
Interior Lighting
Defect, in the NHTSA record
Motor coach industries, INC (mci) is recalling certain model year 2009-2011 d4000, d4500 and 2010 d4505 motor coaches equipped with LED lights interior lights and powered by either a vansco or io multiplex system. Due to excessive power draw of the LED lights, heat may build up at the fuse block and connector, causing components to melt.
Consequence, in the NHTSA record
If this occurs, surrounding material may be damaged and will burn, increasing the risk of a fire.
Remedy, in the NHTSA record
Mci will notify owners, and dealers will install re-designed wiring, free of charge. The recall began on july 17, 2012. Owners may contact mci at 1-866-624-2622.
Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: 17 Jul 2012.
11V524000Received 26 Oct 2011. 1,962 units.
Electronic Stability Control (ESC)
Defect, in the NHTSA record
Motor coach industries (mci) is recalling certain model year 2003, and 2007-2012 e and j models along with model year 2007-2012 d4000, d4005, d4500, d4505, d4000istv motor coaches equipped with meritor wabco electronic stability control (ESC) modules, manufactured from october 2002, through october 2011. Under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation of the electronic stability control (ESC) system. This might cause the ESC to perceive an over steering situation and therefore apply the outer wheel brake on the front axle until the vehicle is perceived to be stable.
Consequence, in the NHTSA record
If the driver is slow to react during this ESC intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.
Remedy, in the NHTSA record
Mci will notify owners and replace the control module free of charge. The safety recall began on january 4, 2012. Owners may contact mci customer service at 1-800-241-2947.
Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: 4 Jan 2012.
11V016000Received 12 Jan 2011. 138 units.
Engine and Engine Cooling / Cooling System / Fan
Defect, in the NHTSA record
Mci is recalling certain model year 2010-2011 d4500, d4505, and d4000 motor coaches. The affected pulley covers may lack certain welds required to keep the covers attached to the coach structure.
Consequence, in the NHTSA record
The cover will eventually fail as a result of fatigue, and the cover may become detached from the coach and fall and strike a person or object, resulting in personal injury or property damage.
Remedy, in the NHTSA record
Mci will inspect and replace as necessary the idler pulley covers free of charge. The safety recall began on february 10, 2011. Owners may contact mci customer service at 1-800-241-2947.
Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 351. Owner notification date in the NHTSA record: 10 Feb 2011.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

NHTSA investigations that name the 2011 MCI D4500
Number	Type	Subject	Component	Opened	Closed	Campaign
RQ17007	Recall query	Exhaust Bellows Pipe Fracture Recall	Engine and Engine Cooling / Engine	18 Sep 2017	31 Jul 2018	18V309000
EA12007	Engineering analysis	MCI Drive Shaft Safety Loop Failures	Power Train / Driveline	13 Sep 2012	3 Dec 2015	14V335000
PE12007	Preliminary evaluation	MCI Driveshaft Safety Loop Failures	Power Train / Driveline	21 Mar 2012	20 Sep 2012

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2011 MCI D4500The recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2011 MCI D4500: recalls and complaints. https://recallregister.com/vehicle/mci/d4500/2011/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 30 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 30 Sep 2026
Complaint file through: 30 Sep 2026
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: Motor Coach Industries, Inc

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2011 MCI D4500?: 30,067 units in 9 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the MCI D4500 have for all model years?: NHTSA lists 38 recall campaigns for the MCI D4500, model years 1997 to 2023. 9 of them name the 2011 model year.
Is an NHTSA investigation of the 2011 MCI D4500 open?: No. Each of the 3 investigations that name this model year has a closing date in the NHTSA file.