Recall Register

2015 Glaval Bus Entourage: recalls and complaints

NHTSA lists 5 recall campaigns for the 2015 Glaval Bus Entourage. The newest campaign is 18V640000. NHTSA received the report on 18 Sep 2018. The NHTSA record gives the component Equipment Adaptive/Mobility. NHTSA has no complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 18V640000, in the NHTSA record

Forest River will notify owners, and Ricon dealers will replace the wheelchair lift positioning input cam, free of charge. The recall began October 10, 2018. Owners may contact Ricon customer service at 1-800-322-2884. Forest River's number for this recall is 51-0852.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

5 campaigns, newest first. 4,177 units in total.

  • 18V640000Equipment Adaptive/Mobility
  • 16V386000Equipment Adaptive/Mobility
  • 16V217000Structure / Emergency / Escape/Egress/Exit
  • 15V478000Back Over Prevention / Camera System
  • 15V283000Steering / Linkages / Tie Rod Assembly

  1. 18V640000Received . 1,525 units.

    Equipment Adaptive/Mobility

    Defect, in the NHTSA record
    Forest River, Inc. (Forest River) is recalling certain 2012-2016 Elkhart Coach ECII, Glaval Apollo and Sport buses, 2017-2018 Glaval Commute buses, 2012-2018 Glaval Entourage, Titan and Universal, StarCraft Bus Allstar and Starlite buses, 2013-2018 Glaval Legacy, Primetime and Titan II buses, 2015-2016 Allstar XL MVP buses, 2014-2016 StarCraft Prodigy buses, 2014 StarCraft Quest and Starquest buses, 2017 StarCraft Quest buses and 2016 StarCraft Senator II buses. These vehicles are equipped with certain Ricon S-Series and K-Series Titanium Wheel chair Lifts that have a wheelchair lift positioning input cam that may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height.
    Consequence, in the NHTSA record
    If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
    Remedy, in the NHTSA record
    Forest River will notify owners, and Ricon dealers will replace the wheelchair lift positioning input cam, free of charge. The recall began October 10, 2018. Owners may contact Ricon customer service at 1-800-322-2884. Forest River's number for this recall is 51-0852.

    Report filed by Forest River, Inc.. Manufacturer campaign number 51-0852. Owner notification date in the NHTSA record: .

  2. 16V386000Received . 406 units.

    Equipment Adaptive/Mobility

    Defect, in the NHTSA record
    Forest River, Inc. (Forest River) is recalling certain model year 2014-2016 Glaval Universal, Primetime, Sport, Titan, Titan II, Entourage, Legacy transit buses manufactured January 1, 2006, to April 29, 2016, 2015-2016 Elkhart ECE3, ECE4, ECG4 transit buses manufactured October 24, 2014, to September 9, 2015, and 2006-2016 Starcraft Bus Allstar, Allstar XL, Starlite, Quest, Quest XL, and StarTrans Senator II, Senator II HD, and PS/2 vehicles manufactured January 1, 2006, to April 29, 2016. These vehicles are equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The platform side plate of the affected wheelchair lifts may crack. Additionally, the lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
    Consequence, in the NHTSA record
    If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platform may fall onto the lift operator, increasing their risk of injury.
    Remedy, in the NHTSA record
    Forest River will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on July 7, 2016. Owners may contact Forest River's customer service at 1-800-348-7440, or Ricon customer service at 1-818-267-3000. Forest River's number for this recall is 51-05132016-0197.

    Report filed by Forest River, Inc.. Manufacturer campaign number 51-05132016-0197. Owner notification date in the NHTSA record: .

  3. 16V217000Received . 1,860 units.

    Structure / Emergency / Escape/Egress/Exit

    Defect, in the NHTSA record
    Forest River, Inc. (Forest River) is recalling certain 2008-2016 Glaval Bus Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II, and Titan II Low Floor transit buses manufactured from August 1, 2008, through March 6, 2016. The labels on the rear emergency exit window are not located within 16 centimeters of the release mechanisms as required. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
    Consequence, in the NHTSA record
    If the label is not located the correct distance from the mechanism, it may hinder an occupant's ability to open the emergency window and escape from the vehicle quickly in the event of an emergency.
    Remedy, in the NHTSA record
    Forest River will notify owners, and provide a new label along with instructions for the correct placement of the label on the window. The label and instructions will be provided free of charge. The recall began on June 9, 2016. Owners may contact Glaval Bus customer service at 1-574-642-3112. Forest River's number for this campaign is 35-04112016-0168.

    Report filed by Forest River, Inc.. Manufacturer campaign number 35-04112016-0168. Owner notification date in the NHTSA record: .

  4. 15V478000Received . 160 units.

    Back Over Prevention / Camera System

    Defect, in the NHTSA record
    Forest River, Inc. (Forest River) is recalling certain model year 2015 Glaval Bus Apollo, Concorde, Entourage, and Legacy, and Elkhart Coach ECE4, 2014-2016 AllStar XL, and 2014-2015 Forest River Rockport, Starcraft Starquest, AllStar, Starlite, AllStar MVP, XLT, and Xpress vehicles. The affected vehicles are equipped with a back up camera system which may display images from the camera in reverse.
    Consequence, in the NHTSA record
    If an object or person are on the left side of the screen but are actually on the right side of the vehicle, or vice versa, there is an increased risk of a crash.
    Remedy, in the NHTSA record
    Forest River will notify owners, and dealers will replace the camera, free of charge. The recall began on August 25, 2015. Owners may contact Forest River customer service at 1-574-264-5179. Forest River's number for this recall is 51-06232015-0057.

    Report filed by Forest River, Inc.. Manufacturer campaign number 51-06232015-0057. Owner notification date in the NHTSA record: .

  5. 15V283000Received . 226 units.

    Steering / Linkages / Tie Rod Assembly

    Defect, in the NHTSA record
    Forest River, Inc. (Forest River) is recalling certain model year 2014-2015 Glaval Universal, Titan II, Titan II Low Floor, Legacy, Concorde II, and Entourage transit buses manufactured April 9, 2014, to October 6, 2014. During the alignment process, a tie rod jam nut my have been left loose.
    Consequence, in the NHTSA record
    A loose tie rod jam nut may result in a loss of control, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Forest River will notify owners, and dealers will inspect the tie rod end jam nut, tightening it as needed, free of charge. The recall began on June 8, 2015. Owners may contact Forest River customer service at 1-800-445-2825 extension 138. Forest River's number for this recall is 35-05262015-0038.

    Report filed by Forest River, Inc.. Manufacturer campaign number 35-05262015-0038. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20084
  2. 20096
  3. 20109
  4. 20119
  5. 20127
  6. 20134
  7. 20144
  8. 20155
  9. 20164
  10. 20174
  11. 20185
  12. 20193
  13. 20211
  14. 20221

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2015 Glaval Bus Entourage: recalls and complaints. https://recallregister.com/vehicle/glaval-bus/entourage/2015/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
30 Sep 2026
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Forest River, Inc.

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2015 Glaval Bus Entourage?
4,177 units in 5 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Glaval Bus Entourage have for all model years?
NHTSA lists 22 recall campaigns for the Glaval Bus Entourage, model years 2008 to 2022. 5 of them name the 2015 model year.
Is an NHTSA investigation of the 2015 Glaval Bus Entourage open?
The NHTSA investigation file has no investigation that names this model year.