2012 Glaval Bus Entourage: recalls and complaints

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• 18V64000018 Sep 2018Equipment Adaptive/Mobility
• 16V21700014 Apr 2016Structure / Emergency / Escape/Egress/Exit
• 14V22600030 Apr 2014Equipment Adaptive/Mobility
• 14V0040008 Jan 2014Electrical System / Alternator/Generator/Regulator
• 13V30900015 Jul 2013Equipment
• 12V58000010 Dec 2012Equipment
• 12V3840003 Aug 2012Structure / Body / Roof and Pillars

1. 18V640000Received 18 Sep 2018. 1,525 units.

   Equipment Adaptive/Mobility

   Defect, in the NHTSA record

   Forest River, Inc. (Forest River) is recalling certain 2012-2016 Elkhart Coach ECII, Glaval Apollo and Sport buses, 2017-2018 Glaval Commute buses, 2012-2018 Glaval Entourage, Titan and Universal, StarCraft Bus Allstar and Starlite buses, 2013-2018 Glaval Legacy, Primetime and Titan II buses, 2015-2016 Allstar XL MVP buses, 2014-2016 StarCraft Prodigy buses, 2014 StarCraft Quest and Starquest buses, 2017 StarCraft Quest buses and 2016 StarCraft Senator II buses. These vehicles are equipped with certain Ricon S-Series and K-Series Titanium Wheel chair Lifts that have a wheelchair lift positioning input cam that may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height.

   Consequence, in the NHTSA record

   If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.

   Remedy, in the NHTSA record

   Forest River will notify owners, and Ricon dealers will replace the wheelchair lift positioning input cam, free of charge. The recall began October 10, 2018. Owners may contact Ricon customer service at 1-800-322-2884. Forest River's number for this recall is 51-0852.

   Report filed by Forest River, Inc.. Manufacturer campaign number 51-0852. Owner notification date in the NHTSA record: 10 Oct 2018.

2. 16V217000Received 14 Apr 2016. 1,860 units.

   Structure / Emergency / Escape/Egress/Exit

   Defect, in the NHTSA record

   Forest River, Inc. (Forest River) is recalling certain 2008-2016 Glaval Bus Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II, and Titan II Low Floor transit buses manufactured from August 1, 2008, through March 6, 2016. The labels on the rear emergency exit window are not located within 16 centimeters of the release mechanisms as required. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

   Consequence, in the NHTSA record

   If the label is not located the correct distance from the mechanism, it may hinder an occupant's ability to open the emergency window and escape from the vehicle quickly in the event of an emergency.

   Remedy, in the NHTSA record

   Forest River will notify owners, and provide a new label along with instructions for the correct placement of the label on the window. The label and instructions will be provided free of charge. The recall began on June 9, 2016. Owners may contact Glaval Bus customer service at 1-574-642-3112. Forest River's number for this campaign is 35-04112016-0168.

   Report filed by Forest River, Inc.. Manufacturer campaign number 35-04112016-0168. Owner notification date in the NHTSA record: 9 Jun 2016.

3. 14V226000Received 30 Apr 2014. 42 units.

   Equipment Adaptive/Mobility

   Defect, in the NHTSA record

   Glaval Bus (Glaval) is recalling certain model year 2007-2012 Universal, Primetime, Sport, Concorde, Titan, Titan II, Entourage and Apollo transit buses manufactured January 1, 2007, through December 3, 2012, and equipped with certain Ricon S-series and K-series wheelchair lifts, with an optional armored pendant cable. The armored cable may be positioned such that it does not clear the wheelchair lift.

   Consequence, in the NHTSA record

   If the cable does not clear the wheel chair lift it may contact the power lug and if it does not have a nonconductive cover, or it has an improperly installed non-conductive cover, then a short circuit may occur that could result in a fire.

   Remedy, in the NHTSA record

   Glaval will notify owners, and Ricon will send owners a supplemental cover kit and instructions, free of charge. The recall is expected to begin in June 2014. Owners may contact Glaval customer service at 1-800-445-2824 or Ricon Customer Service at 1-800-322-2884 or by e-mail at recall.admin@wabtec.com.

   Report filed by Glaval Bus. Manufacturer campaign number 09E-061. Owner notification date in the NHTSA record: 29 May 2014.

4. 14V004000Received 8 Jan 2014. 467 units.

   Electrical System / Alternator/Generator/Regulator

   Defect, in the NHTSA record

   Glaval Bus is recalling certain model year 2010-2013 Universal, Entourage, Concorde II, Titan, Titan II and Legacy transit buses manufactured June 1, 2010, through June 30, 2013, and equipped with a Ford 5.4L or 6.8L engine and a Trans/Air-brand air conditioner. In the affected vehicles, depending on the routing of the alternator harness, and the orientation of the heater hose spring clamp at the front of the intake manifold, the alternator harness may be pinched between the spring clamp and the air conditioner compressor mounting bracket.

   Consequence, in the NHTSA record

   The charging system may fail which could lead to the vehicle stalling while driving, increasing the risk of a crash. Additionally, the spring clamp could pierce both the positive and negative wires of the alternator harness creating a short circuit which could result in a fire.

   Remedy, in the NHTSA record

   Glaval Bus will notify owners, and Trans/Air dealers will inspect the vehicles, correct the clamp installation and repair and reroute the alternator harness, as needed, free of charge. The recall began on January 22, 2014. Customers may contact Glaval at 1-574-262-2212.

   Report filed by Glaval Bus. Manufacturer campaign number 13E-049. Owner notification date in the NHTSA record: 22 Jan 2014.

5. 13V309000Received 15 Jul 2013. 3,705 units.

   Equipment

   Defect, in the NHTSA record

   Glaval Bus is recalling certain model year 2010-2013 Universal, Concorde II, Entourage, Primetime, Titan II, Apollo, and Sport buses, certain model year 2011-2013 Titan II lf and Legacy buses and certain model year 2010 Synergy buses. The affected buses are equipped with a rear interior air conditioner evaporator which may come loose from its ceiling mounting over time.

   Consequence, in the NHTSA record

   The evaporator unit may detach from the ceiling and fall increasing the risk of injury.

   Remedy, in the NHTSA record

   Glaval will notify owners, and dealers will tighten and replace the air conditioner evaporator mounting bolts, as needed, free of charge. The recall began on July 8, 2013. Owners may contact Glaval at 1-800-445-2825 or glavalcustomerservice@forestriverinc.com.

   Report filed by Glaval Bus Division. Manufacturer campaign number 09E-061.

6. 12V580000Received 10 Dec 2012. 704 units.

   Equipment

   Defect, in the NHTSA record

   Glaval Bus is recalling certain model year 2007-2012 transit buses, models: Entourage, Sport, Universal, Titan, Titan II, Apollo, Primetime, and Concord; and manufactured January 1, 2007, through December 3, 2012. The buses are equipped with a Ricon manufactured wheelchair lift which has an optional armored pendant cable. The cable may have been installed such that it doesn't clear the wheelchair lift and without a protective cover, or a misinstalled protective cover.

   Consequence, in the NHTSA record

   The cable may contact the power lug at the base of the wheel chair lift causing a short circuit that could result in a fire.

   Remedy, in the NHTSA record

   Glaval Bus will notify owners and direct them to contact Ricon. Ricon will provide a supplemental cover kit and instructions, free of charge. The recall campaign began on January 23, 2013. Owners may contact Glaval Bus at 1-574-262-2212 or Ricon at 1-818-267-3000.

   Report filed by Glaval Bus Division. Owner notification date in the NHTSA record: 23 Jan 2013.

7. 12V384000Received 3 Aug 2012. 90 units.

   Structure / Body / Roof and Pillars

   Defect, in the NHTSA record

   Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."

   Consequence, in the NHTSA record

   In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.

   Remedy, in the NHTSA record

   Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.

   Report filed by GLAVAL BUS DIVISION. Owner notification date in the NHTSA record: 17 Aug 2012.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

The NHTSA complaint file has no complaint for this model year.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20084
2. 20096
3. 20109
4. 20119
5. 20127
6. 20134
7. 20144
8. 20155
9. 20164
10. 20174
11. 20185
12. 20193
13. 20211
14. 20221

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Glaval Bus Entourage: all model years
• Glaval Bus: 13 model lines

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• NHTSA page of the 2012 Glaval Bus EntourageThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2012 Glaval Bus Entourage?

8,393 units in 7 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Glaval Bus Entourage have for all model years?

NHTSA lists 22 recall campaigns for the Glaval Bus Entourage, model years 2008 to 2022. 7 of them name the 2012 model year.

Is an NHTSA investigation of the 2012 Glaval Bus Entourage open?

The NHTSA investigation file has no investigation that names this model year.