Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards
CPSC recall 17011. Recall date: . Last publish date of the CPSC notice: .
Hazard, in the words of CPSC
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
Remedy, in the words of CPSC
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
CPSC recall 17011 has the recall date 13 Oct 2016. The notice names the firm Samsung Electronics America. The recall has about 1,900,000 units. The median CPSC recall of 2016 has 6,400 units. This register puts the recall under 3 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones. |
|---|---|
| Units | 1,900,000 |
| Remedy options | Refund, Replace |
| Description | This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI. |
| Product | Samsung Galaxy Note7 smartphones, About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016) |
| Sold at | Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890. |
| Manufacturer | Samsung Electronics America Inc |
| Made in | South Korea, China |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 1,900,000Median of 2016: 6,400
- CPSC recalls of 2016
- 330
- Recalls of 2016 with one of the same hazards
- 36%
- Recalls on the register that name Samsung Electronics America
- 6
Other recalls of the firm
| Date | Recall |
|---|---|
| 8 Aug 2024 | Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard |
| 22 Dec 2022 | Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available |
| 4 Nov 2016 | Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries |
| 15 Sep 2016 | Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards |
| 5 Nov 2009 | Samsung Over-the-Range Microwaves Recalled Due to Shock Hazard |
Official channels
- CPSC recall notice 17011The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 17011. https://recallregister.com/product/7876-samsung-expands-recall-of-galaxy-note7-smartphones-based-on-additional/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 17011 report injuries?
- The CPSC notice says:
Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.
- Where was the product sold?
- The CPSC notice says:
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.
- Which remedy options does CPSC list for recall 17011?
- CPSC lists 2 remedy options:
Refund, Replace
- How many units are in CPSC recall 17011?
- The CPSC notice gives this number:
About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016)