2021 Utilimaster Walk-In van: recalls and complaints

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1. 22V417000Received 13 Jun 2022. 5,551 units.

   Seats / Front Assembly / Head Restraint

   Defect, in the NHTSA record

   Shyft Group (Shyft Group) is recalling certain 2021-2022 Utilimaster Walk-In Vans. The headrest portion of the passenger-side jump seat may have been installed in an incorrect position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202, "Head Restraints."

   Consequence, in the NHTSA record

   An incorrectly positioned headrest can increase the risk of injury during a crash.

   Remedy, in the NHTSA record

   Shyft Group will install spacers, free of charge. Owner notification letters were mailed on June 22, 2022. Owners may contact Shyft Group's customer service at 1-800-237-7806. Shyft Group's number for this recall is 22-02.

   Report filed by Shyft Group. Manufacturer campaign number 22-02. Owner notification date in the NHTSA record: 22 Jun 2022.

2. 21V572000Received 27 Jul 2021. 4,885 units.

   Structure / Body / Bumpers

   Defect, in the NHTSA record

   Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.

   Consequence, in the NHTSA record

   The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.

   Remedy, in the NHTSA record

   Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.

   Report filed by Shyft Group. Manufacturer campaign number 21-19. Owner notification date in the NHTSA record: 15 Oct 2021.

3. 21V551000Received 21 Jul 2021. 76 units.

   Steering / Linkages / Tie Rod Assembly

   Defect, in the NHTSA record

   Shyft Group is recalling certain 2021-2022 Utilimaster Walk-In vans. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

   Consequence, in the NHTSA record

   Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Daimler Trucks North America (DTNA) will mail owner letters on behalf of Shyft Group, and DTNA service facilities will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed on December 23, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-17.

   Report filed by Shyft Group. Manufacturer campaign number 21-17. Owner notification date in the NHTSA record: 23 Dec 2021.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

The NHTSA complaint file has no complaint for this model year.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 19861
2. 19871
3. 19882
4. 19892
5. 19902
6. 19912
7. 19922
8. 19932
9. 19942
10. 19953
11. 19964
12. 19974
13. 19983
14. 19994
15. 20003
16. 20014
17. 20021
18. 20031
19. 20041
20. 20051
21. 20061
22. 20071
23. 20081
24. 20091
25. 20101
26. 20111
27. 20124
28. 20133
29. 20146
30. 20155
31. 20164
32. 20173
33. 20182
34. 20191
35. 20202
36. 20213
37. 20225
38. 20232

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Utilimaster Walk-In van: all model years
• Utilimaster: 7 model lines

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• NHTSA page of the 2021 Utilimaster Walk-In vanThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2021 Utilimaster Walk-In van?

10,512 units in 3 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Utilimaster Walk-In van have for all model years?

NHTSA lists 25 recall campaigns for the Utilimaster Walk-In van, model years 1986 to 2023. 3 of them name the 2021 model year.

Is an NHTSA investigation of the 2021 Utilimaster Walk-In van open?

The NHTSA investigation file has no investigation that names this model year.