2021 New Flyer XE60: recalls and complaints

NHTSA advisory: park outsideCampaign 25V631000. NHTSA received the report on 19 Sep 2025. 655 units. Electrical System / Propulsion System / Traction Battery

Remedy of campaign 25V631000, in the NHTSA record

Owners are advised to park outside and away from structures until the recall repair is complete. Owners are also advised to avoid charging vehicles above 75% capacity. New Flyer will replace the batteries, free of charge. This is a Phased campaign. Phase 1 will include 35 buses. New Flyer notified owners on 3/24/2026. Phase 2 will include 100 buses. New Flyer notified owners on 6/25/2026. Phase 3 will include 120 buses. New Flyer will notified owners on 9/9/2026. Phase 4 will include 120 buses. New Flyer will notify owners on or about 12/14/2026. Phase 5 will include 120 buses. New Flyer will notify owners on or about 3/15/2027. Phase 6 will include 80 buses. New Flyer will notify owners on or about 6/14/2027. Phase 7 will include 80 buses. New Flyer will notify owners on or about 9/27/2027. Interim owner notification letters explaining the safety risk were mailed November 12, 2025. A second letter will be sent once the remedy is available. Owners may contact New Flyer's customer service at 1-800-241-2947.

Park-outside advisory: A mark on a recall campaign in the NHTSA recall file. This site shows the mark as NHTSA sets it.

NHTSA lists 7 recall campaigns for the 2021 New Flyer XE60. The newest campaign is 25V898000. NHTSA received the report on 19 Dec 2025. The NHTSA record gives the component Service Brakes, Air / Antilock. NHTSA has no complaint on file for this model year.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V898000, in the NHTSA record

New Flyer will update the software, free of charge. Owner notification letters were mailed February 17, 2026. Owners may contact New Flyer's customer service at 1-800-241-2947.

NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on 1 Oct 2026. Complaint file through 15 May 2019. Recall file through 29 Sep 2026.

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

7 campaigns, newest first. 10,027 units in total.

25V89800019 Dec 2025Service Brakes, Air / Antilock
25V63100019 Sep 2025Electrical System / Propulsion System / Traction BatteryAdvisory
25V56600029 Aug 2025Electrical System / Propulsion System / Traction Battery
24V05600031 Jan 2024Electrical System / Propulsion System / Traction Battery / Thermal Management / Fluid/Coolant
23V08300015 Feb 2023Electrical System / Propulsion System / Traction Battery / Thermal Management / Fluid/Coolant
22V94300020 Dec 2022Steering / Column
21V2440007 Apr 2021Electrical System / Propulsion System / Inverter

25V898000Received 19 Dec 2025. 6,673 units.
Service Brakes, Air / Antilock
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain XD35, XDE35, XE35, XN35, XD40, XDE40, XE40, XHE40, XN40, XT40, XD60, XDE60, XE60, XN60, XT60, and XHE60 transit buses. Please refer to New Flyer's recall report for specific model year information. The antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 121, "Air Brake Systems" and 136, "Electronic Stability Control Systems on Heavy Vehicles."
Consequence, in the NHTSA record
An ABS or ESC warning light that fails to illuminate will not alert the driver to the loss of ABS or ESC, increasing the risk of a crash.
Remedy, in the NHTSA record
New Flyer will update the software, free of charge. Owner notification letters were mailed February 17, 2026. Owners may contact New Flyer's customer service at 1-800-241-2947.
Report filed by New Flyer of America, Inc.. Owner notification date in the NHTSA record: 17 Feb 2026.
25V631000Received 19 Sep 2025. 655 units.
Electrical System / Propulsion System / Traction BatteryPark-outside advisory
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain 2019 XE35, 2021-2025 XE35, XE40, and XE60 transit buses. The high voltage battery may experience a short circuit within the battery module when charging to near or full capacity.
Consequence, in the NHTSA record
A short circuit in a high voltage battery increases the risk of a fire.
Remedy, in the NHTSA record
Owners are advised to park outside and away from structures until the recall repair is complete. Owners are also advised to avoid charging vehicles above 75% capacity. New Flyer will replace the batteries, free of charge. This is a Phased campaign. Phase 1 will include 35 buses. New Flyer notified owners on 3/24/2026. Phase 2 will include 100 buses. New Flyer notified owners on 6/25/2026. Phase 3 will include 120 buses. New Flyer will notified owners on 9/9/2026. Phase 4 will include 120 buses. New Flyer will notify owners on or about 12/14/2026. Phase 5 will include 120 buses. New Flyer will notify owners on or about 3/15/2027. Phase 6 will include 80 buses. New Flyer will notify owners on or about 6/14/2027. Phase 7 will include 80 buses. New Flyer will notify owners on or about 9/27/2027. Interim owner notification letters explaining the safety risk were mailed November 12, 2025. A second letter will be sent once the remedy is available. Owners may contact New Flyer's customer service at 1-800-241-2947.
Report filed by New Flyer of America, Inc.. Owner notification date in the NHTSA record: 24 Mar 2026.
25V566000Received 29 Aug 2025. 1,170 units.
Electrical System / Propulsion System / Traction Battery
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain 2013, 2017-2025 XE40, 2019-2025 XE60, XE35, 2023-2025 XHE40, and 2024-2025 XHE60 buses. An inadequate weld on the high voltage battery busbar and incorrect software may cause the battery module to overheat.
Consequence, in the NHTSA record
A battery module that overheats increases the risk of a fire.
Remedy, in the NHTSA record
New Flyer will inspect and replace the battery module as necessary. New Flyer will also update the BMS software. All repairs will be performed free of charge. Owner notification letters were mailed October 6, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Report filed by New Flyer of America, Inc.. Owner notification date in the NHTSA record: 6 Oct 2025.
24V056000Received 31 Jan 2024. 337 units.
Electrical System / Propulsion System / Traction Battery / Thermal Management / Fluid/Coolant
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain 2021-2023 XE35, XE40, 2021-2024 XE60, and 2023-2024 XHE40 vehicles. One or more drain valves may not activate as intended, which could allow battery packs to accumulate liquid in the battery pack enclosure.
Consequence, in the NHTSA record
The accumulation of liquid inside the battery pack enclosure may lead to an electrical short, increasing the risk of a fire.
Remedy, in the NHTSA record
New Flyer will remove the rubber washer from the affected drain valves, free of charge. Owner notification letters were mailed March 14, 2024. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R24-02. This recall is in addition to NHTSA recall number 23V-083. Certain vehicles are affected by both recalls and will need to have both remedies performed.
Report filed by New Flyer of America, Inc.. Manufacturer campaign number R24-02. Owner notification date in the NHTSA record: 14 Mar 2024.
23V083000Received 15 Feb 2023. 219 units.
Electrical System / Propulsion System / Traction Battery / Thermal Management / Fluid/Coolant
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain 2021-2022 XE35, 2021-2023 XE40, and 2021-2022 XE60 electric buses. One or more battery packs may accumulate liquid in the battery pack enclosure.
Consequence, in the NHTSA record
The accumulation of liquid inside the battery pack enclosure may lead to an electrical short, increasing the risk of a fire.
Remedy, in the NHTSA record
If liquid accumulation is found, the bus should not be operated, and should be parked outside and away from structures until repaired. Dealers will add four holes and automatic activating drain valves to each battery pack enclosure, free of charge. Owner notification letters were mailed May 3, 2023. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R23-002.
Report filed by New Flyer of America, Inc.. Manufacturer campaign number R23-002. Owner notification date in the NHTSA record: 3 May 2023.
22V943000Received 20 Dec 2022. 746 units.
Steering / Column
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2022 XDE35, XDE40, XDE60, XE40, XN40, 2017-2022 XE60, 2014-2022 XT40 and XT60 transit buses equipped with a double tilt steering column. The steering column connection to the upper steering shaft may become loose.
Consequence, in the NHTSA record
A loose steering shaft can cause a loss of steering, increasing the risk of a crash.
Remedy, in the NHTSA record
Dealers will replace the steering column and shaft components, free of charge. Owner notification letters were mailed on February 1, 2023. Owners may contact New Flyer's customer service at 1-204-224-6706. New Flyer's number for this recall is R22-035.
Report filed by New Flyer of America, Inc.. Manufacturer campaign number R22-035. Owner notification date in the NHTSA record: 1 Feb 2023.
21V244000Received 7 Apr 2021. 227 units.
Electrical System / Propulsion System / Inverter
Defect, in the NHTSA record
New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2021 XE40, 2019-2021 XE35, 2018-2021 XE60, 2016-2019 XHE40, and 2015 XHE60 vehicles. Firmware errors in the inverters may cause the electric drive system to shutdown.
Consequence, in the NHTSA record
A sudden loss of power increases the risk of a crash.
Remedy, in the NHTSA record
New Flyer will notify owners, and dealers will update firmware software, free of charge. The recall began on April 19, 2021. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R21-005.
Report filed by New Flyer of America, Inc.. Manufacturer campaign number R21-005. Owner notification date in the NHTSA record: 19 Apr 2021.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

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Official channels

NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
NHTSA page of the 2021 New Flyer XE60The recalls, the complaints and the investigations that NHTSA shows for this model year.

Cite this page

Recall Register. 2021 New Flyer XE60: recalls and complaints. https://recallregister.com/vehicle/new-flyer/xe60/2021/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through 29 Sep 2026.

Sources

Source: NHTSA Office of Defects Investigation
Licence: US government work, public domain
Recall file through: 29 Sep 2026
Complaint file through: 15 May 2019
First complaint in the file: 1 Jan 1995
Manufacturer in the recall file: New Flyer of America, Inc.

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2021 New Flyer XE60?: 10,027 units in 7 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the New Flyer XE60 have for all model years?: NHTSA lists 10 recall campaigns for the New Flyer XE60, model years 2017 to 2025. 7 of them name the 2021 model year.
Is an NHTSA investigation of the 2021 New Flyer XE60 open?: The NHTSA investigation file has no investigation that names this model year.