Recall Register

2002 MCI E4500: recalls and complaints

NHTSA lists 7 recall campaigns for the 2002 MCI E4500. The newest campaign is 25V853000. NHTSA received the report on 10 Dec 2025. The NHTSA record gives the component Structure / Body / Door. NHTSA has no complaint on file for this model year. 1 NHTSA investigation names this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V853000, in the NHTSA record

MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

7 campaigns, newest first. 37,072 units in total.

  • 25V853000Structure / Body / Door
  • 19V027000Steering / Hydraulic Power Assist System
  • 13V498000Electrical System
  • 10V373000Visibility / Glass, Side/Rear
  • 08V603000Equipment
  • 06V241000Visibility / Defroster/Defogger/HVAC System
  • 06V140000Engine and Engine Cooling / Engine / Diesel

  1. 25V853000Received . 15,454 units.

    Structure / Body / Door

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
    Consequence, in the NHTSA record
    The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

    Report filed by Motor Coach Industries, Inc. Manufacturer campaign number 22-005. Owner notification date in the NHTSA record: .

  2. 19V027000Received . 2,089 units.

    Steering / Hydraulic Power Assist System

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
    Consequence, in the NHTSA record
    Loss of steering control may increase the risk of a crash.
    Remedy, in the NHTSA record
    MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.

    Report filed by Motor Coach Industries. Manufacturer campaign number SB 469. Owner notification date in the NHTSA record: .

  3. 13V498000Received . 10,016 units.

    Electrical System

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
    Consequence, in the NHTSA record
    Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
    Remedy, in the NHTSA record
    MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.

    Report filed by Motor Coach Industries. Manufacturer campaign number 401. Owner notification date in the NHTSA record: .

  4. 10V373000Received . 1,087 units.

    Visibility / Glass, Side/Rear

    Defect, in the NHTSA record
    Mci is recalling certain model year 2001-2004 e4500, model year 2002-2006 e4500c, model year 2001-2005 j4500, and model year 2006 j4500c motor coaches equipped with se-gi passenger windows. The adhesive bond between the window glass and the aluminum window frame on the affected coaches may degrade.
    Consequence, in the NHTSA record
    If the window glass becomes partially or completely debonded from its frame, the window glass may detach and fall from the coach and cause personal injury or property damage.
    Remedy, in the NHTSA record
    Dealers will inspect, test, and repair, as necessary, the se-gi window assemblies free of charge. The safety recall began on august 23, 2010. Owners may contact mci customer service at 1-800-241-2947.

    Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 348. Owner notification date in the NHTSA record: .

  5. 08V603000Received . 1,893 units.

    Equipment

    Defect, in the NHTSA record
    Mci is recalling 1,893 my 2002-2008 d model and my 2001-2008 e and j4500 motor coaches equipped with zf transmissions. There is a potential for the shift selector to malfunction as a result of a cell phone or radio being placed in close proximity to the shifter control pad.
    Consequence, in the NHTSA record
    When this happens, the shift selector may move into reverse without driver knowledge increasing the risk of a crash.
    Remedy, in the NHTSA record
    Mci is working with zf and has created a software update that protects against the potential for transient analog or digital signal interference. The recall is expected to begin during november 2008. .owners may contact mci at 1-800-333-0371 and zf at 1-734-416-6200.

    Report filed by MOTOR COACH INDUSTRIES, INC. Manufacturer campaign number 308. Owner notification date in the NHTSA record: .

  6. 06V241000Received . 1,768 units.

    Visibility / Defroster/Defogger/HVAC System

    Defect, in the NHTSA record
    On certain motor coaches equipped with a slide switch to control the defroster blower speed, there is a speed controller for each of the two defroster fan motors. The speed controller may fail causing the fan motor to operate continuously in the "high" speed mode, and the carrier slide switch may fail to reduce or otherwise control the fan motor speed.
    Consequence, in the NHTSA record
    The speed controller may overheat and result in a thermal even, such as smoking or possible fire.
    Remedy, in the NHTSA record
    Dealers will replace the defroster speed controller free of charge. The recall began on july 20, 2006. Owners may contact motor coach at 1-800-241-2947.

    Report filed by MOTOR COACH INDUSTRIES, INC. Owner notification date in the NHTSA record: .

  7. 06V140000Received . 4,765 units.

    Engine and Engine Cooling / Engine / Diesel

    Defect, in the NHTSA record
    On certain motor coaches equipped with detroit diesel series 60 engines, the turbocharger compressors can fail.
    Consequence, in the NHTSA record
    A fire can result should the turbocharger fail.
    Remedy, in the NHTSA record
    Detroit diesel is conducting this recall (please see 06e019000) and will remedy these motor coaches. The engines will be repaired free of charge. Owners may contact detroit diesel at 313-592-3708 or motor coach at 866-624-2622.

    Report filed by MOTOR COACH INDUSTRIES, INC.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

NHTSA investigations that name the 2002 MCI E4500
NumberTypeSubjectComponentOpenedClosedCampaign
EA12007Engineering analysisMCI Drive Shaft Safety Loop FailuresPower Train / Driveline13 Sep 20123 Dec 201514V335000

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 19971
  2. 19982
  3. 19993
  4. 20004
  5. 20018
  6. 20027
  7. 20039
  8. 20047
  9. 20057
  10. 20065
  11. 20078
  12. 20088
  13. 20098
  14. 20108
  15. 20119
  16. 20124
  17. 20133
  18. 20141

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2002 MCI E4500: recalls and complaints. https://recallregister.com/vehicle/mci/e4500/2002/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
30 Sep 2026
Complaint file through
29 Mar 2018
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Motor Coach Industries, Inc

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2002 MCI E4500?
37,072 units in 7 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the MCI E4500 have for all model years?
NHTSA lists 17 recall campaigns for the MCI E4500, model years 1997 to 2014. 7 of them name the 2002 model year.
Is an NHTSA investigation of the 2002 MCI E4500 open?
No. The 1 investigation that names this model year has a closing date in the NHTSA file.