2020 Ford Escape Hybrid: recalls and complaints
NHTSA lists 1 recall campaign for the 2020 Ford Escape Hybrid. The campaign is 25V881000. NHTSA received the report on 18 Dec 2025. The NHTSA record gives the component Power Train / Automatic Transmission / Control Module (Tcm/Pcm/Tecm). NHTSA has 288 complaints on file for this model year. 2 NHTSA investigations name this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on this campaign.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of campaign 25V881000, in the NHTSA record
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed February 12, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 15, 2026. This is an expansion of Recalls 24V330 (24S33) and 25V133 (25S16).
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
1 campaign. 87 units in total.
25V881000Received . 87 units.
Power Train / Automatic Transmission / Control Module (Tcm/Pcm/Tecm)
- Defect, in the NHTSA record
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick Hybrid and 2020 Escape Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
- Consequence, in the NHTSA record
A loss of drive power increases the risk of a crash.
- Remedy, in the NHTSA record
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed February 12, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 15, 2026. This is an expansion of Recalls 24V330 (24S33) and 25V133 (25S16).
Report filed by Ford Motor Company. Manufacturer campaign number 24S33. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
288 complaints, 370 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. The figure per 1,000 component mentions shows how many of each 1,000 mentions name the component.
- 2020 Ford Escape Hybrid
- All 2020 vehicles
| Component | 2020 Escape Hybrid | All 2020 vehicles | Escape Hybrid, all years | Mentions |
|---|---|---|---|---|
| Structure | 286.5 | 45.9 | 82.1 | 106 |
| Unknown or Other | 173 | 115.3 | 59.2 | 64 |
| Engine | 173 | 134.9 | 151.4 | 64 |
| Electrical System | 116.2 | 135.8 | 105.3 | 43 |
| Power Train | 83.8 | 117.7 | 69.8 | 31 |
| Back Over Prevention | 18.9 | 18.8 | 3.9 | 7 |
| Visibility/Wiper | 16.2 | 40.2 | 7 | 6 |
| Lane Departure | 16.2 | 18.9 | 4.4 | 6 |
| Forward Collision Avoidance | 16.2 | 66.1 | 7.9 | 6 |
| Vehicle Speed Control | 13.5 | 23.4 | 42.1 | 5 |
The table shows the 10 components with the most mentions, of 25.
- Complaints that report a crash
- 1
- Complaints that report a fire
- 1
- Injuries in the complaints
- 5
- Deaths in the complaints
- 0
- Date of the newest complaint
- 16 Sep 2026
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| PE23013 | Preliminary evaluation | Failed Door Check Arm Attachment Point | Structure / Body / Door | 7 Jul 2023 | 24 Jan 2024 | |
| DP22005 | Defect petition | Pedestrian alert sounds | Electrical System / Propulsion System | 27 Jan 2023 | 7 Aug 2023 | 22V063000 |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
Follow by RSS:Ford recallsVehicle recalls
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2020 Ford Escape HybridThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2020 Ford Escape Hybrid: recalls and complaints. https://recallregister.com/vehicle/ford/escape-hybrid/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Ford Motor Company
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2020 Ford Escape Hybrid?
- 87 units in 1 campaign. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Ford Escape Hybrid have for all model years?
- NHTSA lists 2 recall campaigns for the Ford Escape Hybrid, model years 2005 to 2025. 1 of them names the 2020 model year.
- Which component do the complaints about the 2020 Ford Escape Hybrid name most often?
- Structure: 106 of 370 component mentions, or 286.5 per 1,000. For all 2020 vehicles the figure is 45.9 per 1,000.
- Is an NHTSA investigation of the 2020 Ford Escape Hybrid open?
- No. Each of the 2 investigations that name this model year has a closing date in the NHTSA file.