Recall Register

2020 Crossroads Sunset: recalls and complaints

NHTSA lists 3 recall campaigns for the 2020 Crossroads Sunset. The newest campaign is 20V037000. NHTSA received the report on 23 Jan 2020. The NHTSA record gives the component Electrical System / Wiring. NHTSA has no complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 20V037000, in the NHTSA record

Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-368.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

3 campaigns, newest first. 1,754 units in total.

  1. 20V037000Received . 1,112 units.

    Electrical System / Wiring

    Defect, in the NHTSA record
    Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers. The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep.
    Consequence, in the NHTSA record
    In the event of a short circuit in the wiring, there may be an increased risk of fire.
    Remedy, in the NHTSA record
    Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-368.

    Report filed by Keystone RV Company. Manufacturer campaign number 20-368. Owner notification date in the NHTSA record: .

  2. 19V763000Received . 157 units.

    Equipment / Recreational Vehicle/Trailer / LPG Systems / Furnace

    Defect, in the NHTSA record
    Keystone RV Company (Keystone) is recalling certain 2019-2020 Crossroads Sunset trailers, model 242BH. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
    Consequence, in the NHTSA record
    If the cooktop burner flames invert, there is an increased risk of a fire and injury.
    Remedy, in the NHTSA record
    Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, sealing it as necessary, free of charge. The recall began November 18, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-362.

    Report filed by Keystone RV Company. Manufacturer campaign number 19-362. Owner notification date in the NHTSA record: .

  3. 19V517000Received . 485 units.

    Service Brakes, Electric

    Defect, in the NHTSA record
    Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Hampton and Sunset recreational trailers. The breakaway switch may have been incorrectly wired, which can cause the trailer brakes to not function in the event of a trailer separation from the tow vehicle.
    Consequence, in the NHTSA record
    If the trailer detaches from the tow vehicle, the breakaway switch may not activate the brakes, increasing the risk of a crash.
    Remedy, in the NHTSA record
    Keystone will notify owners, and dealers will rewire the breakaway switch, free of charge. The recall began July 29, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-357.

    Report filed by Keystone RV Company. Manufacturer campaign number 19-357. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20171
  2. 20182
  3. 20192
  4. 20203
  5. 20221

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2020 Crossroads Sunset: recalls and complaints. https://recallregister.com/vehicle/crossroads/sunset/2020/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
29 Sep 2026
Complaint file through
15 May 2019
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Keystone RV Company

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2020 Crossroads Sunset?
1,754 units in 3 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the Crossroads Sunset have for all model years?
NHTSA lists 7 recall campaigns for the Crossroads Sunset, model years 2017 to 2022. 3 of them name the 2020 model year.
Is an NHTSA investigation of the 2020 Crossroads Sunset open?
The NHTSA investigation file has no investigation that names this model year.