2020 Thor Motor Coach Freedom Elite: recalls and complaints

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All updates to the register

• 20V71100017 Nov 2020Electrical System
• 20V44400029 Jul 2020Seats
• 20V42300022 Jul 2020Electrical System / Wiring
• 20V31200028 May 2020Structure / Frame and Members / Underbody Shields
• 20V30800027 May 2020Power Train / Automatic Transmission
• 19V77500028 Oct 2019Electrical System / Instrument Cluster/Panel
• 19V60900020 Aug 2019Electrical System / 12v/24v/48v Battery / Cables

1. 20V711000Received 17 Nov 2020. 1,074 units.

   Electrical System

   Defect, in the NHTSA record

   Thor Motor Coach (TMC) is recalling certain 2020-2021 Daybreak, Four Winds, Chateau, Freedom Elite, Quantum motorhomes built on a Chevrolet chassis. The BIM (Battery Isolation Manager)/BIR (Battery Isolation Relay) is not watertight when exposed to engine compartment heat.

   Consequence, in the NHTSA record

   Water may get into the BIM/BIR and create electrical arcing, increasing the risk of a fire.

   Remedy, in the NHTSA record

   TMC will notify owners, and dealers will replace the BIM/BIR with a Trombetta solenoid, free of charge. The recall began January 13, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000206.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000206. Owner notification date in the NHTSA record: 13 Jan 2021.

2. 20V444000Received 29 Jul 2020. 463 units.

   Seats

   Defect, in the NHTSA record

   Thor Motor Coach (Thor) is recalling certain 2020-2021 Daybreak, Four Winds, Quantum, Delano, Tiburon, Chateau and Freedom Elite motorhomes and 2020 Gemini, Chateau Citation, Compass, Siesta, and Synergy motorhomes built on Sprinter Van chassis (platform 970 (VS30), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

   Consequence, in the NHTSA record

   If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.

   Remedy, in the NHTSA record

   Thor will notify owners, and Mercedes-Benz dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. This recall began August 13, 2020. Owners may contact Thor customer service at 1-877-855-2867 Mercedes-Benz customer service at 1-877-762-8267. Thor's number for this recall is RC000200.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000200. Owner notification date in the NHTSA record: 13 Aug 2020.

3. 20V423000Received 22 Jul 2020. 934 units.

   Electrical System / Wiring

   Defect, in the NHTSA record

   Thor Motor Coach (TMC) is recalling certain 2019-2021 Freedom Elite, and 2021 Four Winds motorhomes. A 100amp converter breaker was incorrectly installed at the battery tray when a 70amp breaker is required, possibly resulting in the wiring connected to the breaker overheating.

   Consequence, in the NHTSA record

   Overheated wires can increase the risk of a fire.

   Remedy, in the NHTSA record

   TMC will notify owners, and dealers will replace the converter breaker with one of the correct amperage if needed, free of charge. This recall began September 18, 2020. Owners may contact TMC customer service at 1-855-2867. TMC's number for this recall is RC000199.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000199. Owner notification date in the NHTSA record: 18 Sep 2020.

4. 20V312000Received 28 May 2020. 566 units.

   Structure / Frame and Members / Underbody Shields

   Defect, in the NHTSA record

   Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes Benz Sprinter chassis [platform 907 (VS30)]. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

   Consequence, in the NHTSA record

   If the brake fluid leaks, this may extend the braking distance, increasing the risk of a crash.

   Remedy, in the NHTSA record

   TMC will notify owners, and an authorized Mercedes-Benz dealer will inspect the brake hoses for chafing and replacement if necessary. The fender liner will also be altered to permit more clearance. All repairs will be performed free of charge. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000191.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000191. Owner notification date in the NHTSA record: 25 Jun 2020.

5. 20V308000Received 27 May 2020. 566 units.

   Power Train / Automatic Transmission

   Defect, in the NHTSA record

   Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.

   Consequence, in the NHTSA record

   If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.

   Remedy, in the NHTSA record

   TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000190.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000190. Owner notification date in the NHTSA record: 25 Jun 2020.

6. 19V775000Received 28 Oct 2019. 378 units.

   Electrical System / Instrument Cluster/Panel

   Defect, in the NHTSA record

   Thor Motor Coach (TMC) is recalling certain 2019-2020 Chateau 22B, 22E, 23U, 24F, 25V, and 28A, Daybreak 22GO, Four Winds 22B, 22E, 24F, 26B and 28A, Freedom Elite 22HE and 2020 Quantum GR22, and SE22 motorhomes. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

   Consequence, in the NHTSA record

   Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.

   Remedy, in the NHTSA record

   GM will notify TMC owners, and dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, GMC customer service at 1-800-462-8782 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000177.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000177.

7. 19V609000Received 20 Aug 2019. 1,941 units.

   Electrical System / 12v/24v/48v Battery / Cables

   Defect, in the NHTSA record

   Thor Motor Coach (TMC) is recalling certain 2020 Chateau, Daybreak, Four Winds, Freedom Elite, Majestic, Outlaw and Quantum motorhomes. The battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical arcing.

   Consequence, in the NHTSA record

   The loose connection can causing arcing, increasing the risk of a fire.

   Remedy, in the NHTSA record

   TMC will notify owners, and dealers will install lock washers to properly secure the battery cable to the BIM/BIR. If the cable was loose, dealers will also replace the BIM/BIR, free of charge. The recall began October 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000172.

   Report filed by Thor Motor Coach. Manufacturer campaign number RC000172. Owner notification date in the NHTSA record: 10 Oct 2019.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.

Complaints that report a crash

0

Complaints that report a fire

1

Injuries in the complaints

0

Deaths in the complaints

0

Date of the newest complaint

2 Oct 2020

These figures are the entries of the persons who sent the complaints.

Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20101
2. 20112
3. 20123
4. 20131
5. 20141
6. 20152
7. 20162
8. 20172
9. 20183
10. 20194
11. 20207
12. 20214
13. 20220
14. 20231
15. 20241
16. 20252
17. 20261

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Thor Motor Coach Freedom Elite: all model years
• Thor Motor Coach: 56 model lines

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• NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
• NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
• NHTSA page of the 2020 Thor Motor Coach Freedom EliteThe recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2020 Thor Motor Coach Freedom Elite?

5,922 units in 7 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Thor Motor Coach Freedom Elite have for all model years?

NHTSA lists 19 recall campaigns for the Thor Motor Coach Freedom Elite, model years 2010 to 2026. 7 of them name the 2020 model year.

Which component do the complaints about the 2020 Thor Motor Coach Freedom Elite name most often?

Unknown or Other: 1 of 3 component mentions.

Is an NHTSA investigation of the 2020 Thor Motor Coach Freedom Elite open?

The NHTSA investigation file has no investigation that names this model year.