Recall Register

2021 MCI J3500: recalls and complaints

NHTSA lists 4 recall campaigns for the 2021 MCI J3500. The newest campaign is 25V853000. NHTSA received the report on 10 Dec 2025. The NHTSA record gives the component Visibility / Glass, Side/Rear. NHTSA has no complaint on file for this model year.

The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.

This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.

Remedy of the newest campaign, 25V853000, in the NHTSA record

MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
NHTSA VIN lookup

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.

NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .

Since the last update

No tracked figure of this page changed in a data update. What the log tracks

All updates to the register

Recall campaigns

4 campaigns, newest first. 19,894 units in total.

  • 25V853000Visibility / Glass, Side/Rear
  • 23V240000Equipment / Mechanical / Carrier/Rack
  • 21V748000Electrical System
  • 21V364000Fuel System, Diesel / Fuel Injection System / Fuel Rail

  1. 25V853000Received . 15,454 units.

    Visibility / Glass, Side/Rear

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
    Consequence, in the NHTSA record
    The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

    Report filed by Motor Coach Industries, Inc. Manufacturer campaign number 22-005. Owner notification date in the NHTSA record: .

  2. 23V240000Received . 140 units.

    Equipment / Mechanical / Carrier/Rack

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2019-2021 D45CRTLE, J3500, and J4500 coaches, equipped with a rear-mounted bike rack. The vehicle's rear lighting may be obstructed when bikes are installed on the bike rack. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
    Consequence, in the NHTSA record
    Obstructed rear lighting may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI will provide instructions and a kit to add lighting to the rear-mounted bike rack, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact MCI customer service at 1-800-241-2947.

    Report filed by Motor Coach Industries. Owner notification date in the NHTSA record: .

  3. 21V748000Received . 2,455 units.

    Electrical System

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
    Consequence, in the NHTSA record
    MDP circuit board failure can result in a fire or an unexpected vehicle shutdown, increasing the risk of a crash.
    Remedy, in the NHTSA record
    MCI Service Centers will remove the MDP and install a new main disconnect and circuit breaker panel, free of charge. Owner notification letters were mailed November 12, 2021. Owners may contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-010.

    Report filed by Motor Coach Industries. Manufacturer campaign number R21-010. Owner notification date in the NHTSA record: .

  4. 21V364000Received . 1,845 units.

    Fuel System, Diesel / Fuel Injection System / Fuel Rail

    Defect, in the NHTSA record
    Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
    Consequence, in the NHTSA record
    A fuel leak in the presence of an ignition source increases the risk of a fire.
    Remedy, in the NHTSA record
    Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-009.

    Report filed by Motor Coach Industries. Manufacturer campaign number R21-009. Owner notification date in the NHTSA record: .

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

Complaints by component

The NHTSA complaint file has no complaint for this model year.

Investigations

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

Other model years

The number under each year is the number of recall campaigns.

  1. 20185
  2. 20196
  3. 20204
  4. 20214
  5. 20221
  6. 20251

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

Official channels

Cite this page

Recall Register. 2021 MCI J3500: recalls and complaints. https://recallregister.com/vehicle/mci/j3500/2021/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .

Sources

Source
NHTSA Office of Defects Investigation
Licence
US government work, public domain
Recall file through
29 Sep 2026
Complaint file through
15 May 2019
First complaint in the file
1 Jan 1995
Manufacturer in the recall file
Motor Coach Industries, Inc

The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.

Questions

How many units are in the recall campaigns for the 2021 MCI J3500?
19,894 units in 4 campaigns. A campaign can name other models and model years, and its units include them.
How many recall campaigns does the MCI J3500 have for all model years?
NHTSA lists 8 recall campaigns for the MCI J3500, model years 2018 to 2025. 4 of them name the 2021 model year.
Is an NHTSA investigation of the 2021 MCI J3500 open?
The NHTSA investigation file has no investigation that names this model year.