HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
CPSC recall 18077. Recall date: .
Hazard, in the words of CPSC
The lithium-ion batteries can overheat, posing fire and burn hazards
Remedy, in the words of CPSC
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
CPSC recall 18077 has the recall date 4 Jan 2018. The notice names the firm HP Inc. The recall has about 50,000 units. The median CPSC recall of 2018 has 7,200 units. This register puts the recall under 3 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand. |
|---|---|
| Units | 50,000 |
| Remedy options | Replace |
| Description | This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above. |
| Product | Lithium-ion batteries for HP notebook computers and mobile workstations, About 50,000 (in addition, 2,600 were sold in Canada) |
| Sold at | Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold… |
| Importer | HP Inc |
| Made in | China |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 50,000Median of 2018: 7,200
- CPSC recalls of 2018
- 258
- Recalls of 2018 with one of the same hazards
- 36%
- Recalls on the register that name HP Inc
- 4
Other recalls of the firm
| Date | Recall |
|---|---|
| 12 Mar 2019 | HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards |
| 24 Jan 2017 | HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards |
| 23 Jun 2016 | HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards |
Official channels
- CPSC recall notice 18077The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 18077. https://recallregister.com/product/8226-hp-recalls-batteries-for-notebook-computers-and-mobile-workstations-du/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 18077 report injuries?
- The CPSC notice says:
HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.
- Where was the product sold?
- The CPSC notice says:
Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold…
- Which remedy options does CPSC list for recall 18077?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 18077?
- The CPSC notice gives this number:
About 50,000 (in addition, 2,600 were sold in Canada)