Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance
CPSC recall 14104. Recall date: . Last publish date of the CPSC notice: .
Hazard, in the words of CPSC
Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.
Remedy, in the words of CPSC
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
CPSC recall 14104 has the recall date 12 Feb 2014. The notice names the firm Visonic. The recall has about 1,700 units. The median CPSC recall of 2014 has 5,700 units. CPSC gives the product type Personal Protection.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | The firm has not received any reports of incidents or injuries related to this issue. |
|---|---|
| Units | 1,700 |
| Remedy options | Replace |
| Description | The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617. |
| Product | Visonic Amber SelectX Personal Emergency Response System (PERS) Kits, About 1,700 (previous recall of 24,000 units in September 2013), Personal Protection |
| Sold at | Visonic distributors and professional alarm installation firms nationwide from April 2012 through April 2013 for between $220 and $240 for the kits. |
| Manufacturer | Visonic Ltd |
| Importer | Visonic Ltd |
| Made in | Israel |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 1,700Median of 2014: 5,700
- CPSC recalls of 2014
- 296
- Recalls of 2014 with one of the same hazards
- 9%
- Recalls of 2014 in the category Personal Protection
- 1%
- Recalls on the register that name Visonic
- 3
Other recalls of the firm
| Date | Recall |
|---|---|
| 30 Oct 2014 | Visonic Recalls Amber Personal Emergency Response Pendants and Kits Due to Pendant Battery Failure |
| 11 Sep 2013 | Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure |
Official channels
- CPSC recall notice 14104The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 14104. https://recallregister.com/product/1620-visonic-amber-personal-emergency-response-kits-recalled-due-to-failure/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 14104 report injuries?
- The CPSC notice says:
The firm has not received any reports of incidents or injuries related to this issue.
- Where was the product sold?
- The CPSC notice says:
Visonic distributors and professional alarm installation firms nationwide from April 2012 through April 2013 for between $220 and $240 for the kits.
- Which remedy options does CPSC list for recall 14104?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 14104?
- The CPSC notice gives this number:
About 1,700 (previous recall of 24,000 units in September 2013)