Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure
CPSC recall 13280. Recall date: . Last publish date of the CPSC notice: .
Hazard, in the words of CPSC
A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.
Remedy, in the words of CPSC
Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.
CPSC recall 13280 has the recall date 11 Sep 2013. The notice names the firm Visonic. The recall has about 24,000 units. The median CPSC recall of 2013 has 6,500 units. CPSC gives the product type Personal Protection.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | The firm received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported. |
|---|---|
| Units | 24,000 |
| Remedy options | Repair |
| Description | The recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with emergency, call and check buttons. The emergency button is red on the Classic model and grey on the SelectX model. Recalled Classic models have catalog number 0-7425 and serial numbers 0408044281 through 4410052723. The first four digits of the serial number are manufacture dates from January 2008 through August 2010 in WWYY format. Recalled SelectX models have catalog number 0-100729 and serial numbers 2308600299 through 3013079617 The first four digits represent manufacture dates June 2008 through July 2013 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an… |
| Product | Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits, About 24,000, Personal Protection |
| Sold at | Visonic distributors and professional alarm installation firms nationwide from January 2008 through August 2013 for between $220 and $240 for the kits. |
| Manufacturer | Visonic Ltd |
| Importer | Visonic Ltd |
| Made in | Israel |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 24,000Median of 2013: 6,500
- CPSC recalls of 2013
- 290
- Recalls of 2013 with one of the same hazards
- 8%
- Recalls of 2013 in the category Personal Protection
- 1%
- Recalls on the register that name Visonic
- 3
Other recalls of the firm
| Date | Recall |
|---|---|
| 30 Oct 2014 | Visonic Recalls Amber Personal Emergency Response Pendants and Kits Due to Pendant Battery Failure |
| 12 Feb 2014 | Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance |
Official channels
- CPSC recall notice 13280The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 13280. https://recallregister.com/product/1456-visonic-recalls-amber-personal-emergency-response-system-kits-due-to-r/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 13280 report injuries?
- The CPSC notice says:
The firm received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported.
- Where was the product sold?
- The CPSC notice says:
Visonic distributors and professional alarm installation firms nationwide from January 2008 through August 2013 for between $220 and $240 for the kits.
- Which remedy options does CPSC list for recall 13280?
- CPSC lists 1 remedy option:
Repair
- How many units are in CPSC recall 13280?
- The CPSC notice gives this number:
About 24,000