Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
CPSC recall 25244. Recall date: .
Hazard, in the words of CPSC
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
Remedy, in the words of CPSC
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
CPSC recall 25244 has the recall date 1 May 2025. The notice names the firm Santa Cruz Bicycles. The recall has about 2,850 units. The median CPSC recall of 2025 has 5,950 units. This register puts the recall under 2 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | The firm has received three reports of fires, including some property damage. No injuries have been reported. |
|---|---|
| Units | 2,850 |
| Remedy options | Replace |
| Description | The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance. |
| Product | Heckler 9 Electric Bicycles, About 2,850 (In addition, about 550 were sold in Canada) |
| Sold at | Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900. |
| Distributor | Santa Cruz Bicycles LLC |
| Made in | United States |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 2,850Median of 2025: 5,950
- CPSC recalls of 2025
- 420
- Recalls of 2025 with one of the same hazards
- 21%
- Recalls on the register that name Santa Cruz Bicycles
- 2
Other recalls of the firm
| Date | Recall |
|---|---|
| 5 May 2022 | Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards |
Official channels
- CPSC recall notice 25244The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 25244. https://recallregister.com/product/10254-santa-cruz-bicycles-recalls-electric-bicycles-due-to-fire-hazard/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 25244 report injuries?
- The CPSC notice says:
The firm has received three reports of fires, including some property damage. No injuries have been reported.
- Where was the product sold?
- The CPSC notice says:
Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.
- Which remedy options does CPSC list for recall 25244?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 25244?
- The CPSC notice gives this number:
About 2,850 (In addition, about 550 were sold in Canada)